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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Winter Sale Event

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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BMW i8 Roadster

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As described above. Massive inconvenience having to drop off vehicles and arrange loan cars, we are based a 30 minute drive away and this is a family car.

Service

I booked the car service with 1.5 hour waiting time but actually it took longer (more than 2 hours for the first service of the car). Fairfield Garage offered a free car wash at the beginning of the service but they forgot to do it.

Service

Car isn't fixed

Service

Good service but over complicated for a simple replacement part that I could have simply taken away.

Service

When i called and raised my concern and impact of the above (wife's birthday - delayed going out) the service manager agreed to pay for afternoon tea. I submitted the receipt to BMW Fairfield in person but no response. Chased a week later...

Service

MOT quality service from senior mechanic Ivan Baker

Service

It could be a little better. The car was fixed so no complaints there. But the overall customer experience i expected better. I was told they would need the car for 2 days which in reality was 4 but this i think was only because I chased it.

Service

Good service, necessary work undertaken but admin fail to communicate very well.

Service

Everything was done and car clean and tidy

Service

The car was collected and returned promptly and the service carried out as requested.

Service

Very helpful staff

Service

No complaints

Service

No problems and nice coffee!

Service

No issues plus appreciate pick up and drop off service.

Service

Twice they have had the car and faults still persist and also had faults with the courtesy vehicle

Service

See above. Your customer service staff need to follow through.

Service

A very welcome and friendly environment to be in.

Service

Still waiting for quotes for body shop work. Valet not great inside (boot dirty and dust on dash) but clean outside. Had excellent customer service in dealership.

Service

Easy booking. Very helpful Parts Dept. Offer to fit new registration plate FOC. Service and campaign fix done efficiently. Only adverse aspect was cleanliness of vehicle (worse than on arrival)/was it poorly valeted??

Service

Good apart from oily finger marks on white leather interior

Service

The staff were friendly and my wait was very comfortable.

Service

Never had any problem always got very good service

Service

It all felt a little unpersonalised in comparison to previous visits to the garage.

Service

Things asked for plus others all done in a timely fashion

Service

Service completed on time and car cleaned both inside and out is very pleasing.

Service

Our problem was resolved with minimal fuss to us. Good communication throughout. Thanks to the whole team: Kirsty and then Brian in service and to Greg for his impressive duty of care to us over 12 months since he sold us our car.

Service

A good experience

Service

that's a fair score. Improvements can always be made.

Service

Great service

Service

Very satisfyd with the service

Service

Very happy

Service

Issues I was aware of were noted in the health check report but there was no discussion of repair or investigation,

Service

Done all that was asked without any stupid comments or argumentation

Service

Personnel were great but the problem I brought it in with persists, still putting cardboard under car because of drips of oil. Also, long waits for appointments.

Service

Main issue sorted

Service

Everybody always very helpful & friendly, kept up to date with work & costs & reasonable charges raised. No usual service video from technician this time. Car collected/returned promptly and clean. A few weeks delay for a date for collection service.

Service

Everything I asked to be checked was

Service

Your staff are helpful, attentive and knowledgeable of your products.

Service

Excellent service from start to finish

Service

The staff member who was supposed to deal with me was somewhat lacking in customer care and my car was delivered back a day late.

Service

All are very nice at my local excellent BMW garage. Especially Paul Dumenil, Adrian Rogers and Peter Dodson.

Service

My regular service requests are just dealt with no problems at all

Service

Service cost was as quoted, we waited while it was done within the time frame that we had been previously advised. While in the show room the staff were friendly and a member of the sales team took the opportunity to engage in low pressure discussion

Service

Great service but expensive. Car not washed as advertised. Courtesy car very dirty.

Service

I liked the new self service key drop off kiosk. My vehicle was ready on time, all required servicing carried out and was nice and clean

Service

Fair amount of waiting to pick up car.

Service

Very satisfied. I like the video clip that gets sent by the technician, and the customer service is very good. I am however waiting for a call on a price for a chip repair still.

Service

No subsequent issues. Service was carried out under the BMW service package so no fees to pay!

Service

The service was good however the problem has not been completed yet.

Service

I got the impression the dealership was very busy so standards had dropped a little

Service

The customer service received from Tilly was excellent. She took my initial call and as it was late said she would sort everything out and let me know the next day. Tilly phoned me promptly the next day as promised and had organised everything.

Service

Done all I asked for and a nice clean car when collected

Service

Every member of staff so helpful.

Service

Greeted personally by the service team. My vehicle was repaired very quickly in my while you wait appointment and it was returned immaculate.

Service

Prompt and efficient service for my MOT

Service

Prompt and efficient

Service

My customer service person who dealt with me was helpful, informed me of oil leaks and that tire my tires needed changing etc. Which I did, a courtesy car was provided also, but my car wasn't cleaned upon pick up which was disappointing.

Service

comfortable area whilst waiting

Service

Pre service day we rang to speak to service dept on two occasions and both times we were told service dept were busy and would ring back. There was not any return call made by service.

Service

Very satisfied with everything.

Service

Left the car all day. Did not receive replies to my phone calls, inquiring if car was ready. Car was scratched, so had to drive to body shop to get a quote to repair. My beautiful pride and joy 435d X-drive is now tainted by this sad experience.

Service

On this visit my car was booked for standard MOT. Fairfield also cleaned the car and returned it home to me at no additional charge.

Service

Wheel balancing hasn't resolved vibration at 70

Service

Notwithstanding the point above all was good.

Service

Courtesy car provided and was better than originally expected which is a nice surprise. Also a good way to experience other vehicles in the range and more likely to make me stay with you as a customer in the future.

Service

Staff great, very nice, I came in at 10am for a MOT and told on the phone no booking time, wasnt told how long it could be,sat in the showroom ALL DAY, left at 3-4 to be told I could of gone somewhere and would of rang when ready so wasted day for me

Service

car went in on time and came out on time lovely and clean. and the free coffees go down well too.

Service

Matter was dealt with. With no issues

Service

The staff at Fairfield BMW go above and beyond to make you comfortable while you wait.

Service

Competent efficient and polite staff

Service

The Service Department listened to my comments about the problem and kept me updated.

Service

They are always efficient polite and I like there coffee!!

Service

Not transparent with costs.

Service

Did service within 90 mins and charged what I was aware of

Service

I requested a quotation from 2 different service personnel to supply and fit a dash cam and BMW foot lights - over a week on and still nothing and my guess is I will never get the quote unless I chase it.

Service

Always offer a reliable service and great customer service

Service

Received a call to say rear brake pads needed changing, queried how the rears could be worn and yet fronts were ok - was told they had been checked and were fine until next service. Subsequently found these also very worn

Service

My car went in for a MOT there was no problems and the car came back looking like new.

Service

All ways letting you know what's happening with your car and trying to get the best for you

Service

Brian was very good at explaining the service and following it up. Provided good advice too.

Service

I cancelled by booking, I was not happy at the time I had to wait for an appointment and made alternative arrangements

Service

Friendly staff who explained exactly what was to be done. Treated you with respect making you feel welcome.

Service

Only thing was I asked who collect the car about looking at something and nothing was done or mentioned

Service

very pleased

Service

Friendly, reliable & efficent - transparent throughout the whole process - staff went above and beyond to make the process as easy as possible for me

Service

You offer a fast track service for vehicles which means I don't need to take a whole day off work or borrow one of your loan vehicles. I was there and back within 2 hours or so. Very happy. Allowed me to get so much done at home etc.

Service

As above, my minor issue was solved without issue.

Service

The gentleman who dealt with me was polite and understanding and really knew his stuff

Service

I purposely picked a specific day so that I could receive a courtesy car whilst BMW resolved the recall issue, however upon arrival there was no pre booked car and after 20 minutes waiting around making me late for work i was told I wouldn't get one

Service

Service experience led to no issues. All went smoothly.

Service

Fast and efficient

Service

All customer needs met and exceeded . From car park to reception to service , customer journey is always for me delivered by all .

Service

The service manager did his very best to sort out my ongoing problems, hampered by the dreadful BMW build quality

Service

My car was delivered in a clean way and I highly appreciated the call back on this car which was at management discretion

Service

Very satisfied with the help and assistance i have received from Casey Lyons During the purchase of my car although the 3 1/2 months wait to take delivery Was longer than i would have liked.

Sales

We have covered this information in question 1. We were very satisfied in every respect.

Sales

Perfect service from everyone.

Sales

Fairfield were positive and constructive in every aspect of the purchase. This was especially so in helping me adopt and adapt to Connected Drive.

Sales

This was not an ordered car, but one from stock, so I did not get exactly what I needed and there were no concessions or compensation for this.

Sales

As above kept waiting at times, some minor issues car slight scratches on delivery and some wrapping still in place

Sales

Great people in the new car sales that keep me coming back

Sales

Excellent service

Sales

Excellent support and help from Jay at Fairfield BMW.

Sales

I was kept informed about the progress of my vehicle from start to finish.

Sales

Excellent service from the salesman and the attention to detail and friendly attitude from all at Fairfield

Sales

Mr Casey Lyons is an excellent sales executive. He is knowledgeable, warm and friendly, again any questions were dealt with immediately.

Sales

As mentioned in question 1 I need to sort out a problem from the purchase/order of my car that I got through the Motability Scheme, I requested 3 addition to upgrade the spec of the car but on driving home I noticed I only had 2 of the 3 extras.