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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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The BMW 1 Series 0% APR Limited time offer.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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THE BMW LOWER EMISSIONS ALLOWANCE OFFER.

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The BMW Lower Emissions Allowance.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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Vacancy for BMW Vehicle Technician

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SUFC Mascot Day Winner

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BMW i3 Service Inclusive

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Marrs

Used Car Sales Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Steve Cantle

Bodyshop Manager

Adam Walsh

Parts Manager

Tom Crockett

BMW i Specialist

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As previous, everything’s else was very good

Service

I was notified I needed a service however the car was not yet due so I did waste an afternoon getting off work but the coffee was good

Service

I cannot state how much my dealings with Monty ensure you get this rating. He is an absolute credit to BMW.

Service

Not happy about the length of wait however I absolutely love the fact that the gentleman working outside knew my name on arrival just from my car reg. That is the level of customer service that truly makes a difference

Service

Car was not washed as promised, the fault was not explained - I actually had to ask what the problem was after the keys were given back before being told it was an EGR valve.

Service

When you enter the Fairfield complex you are treated with complete assurance that they are there for your personal satisfaction.

Service

The staff have time for their customers

Service

The person booking my car in over the phone didn't seem very helpful and I felt as though she wasn't listening. For example I said I had a water leak and was repeated back to me as an oil leak

Service

No problems

Service

only thing missing was contact at pick up to say vehicle taken (although I had made arrangements at security so not a biggy) - perhaps a little more precision around pick up time

Service

All done punctually and efficiently

Service

Turned up late for initial collection without any contact. Attempted to charge for brake fluid service, when included within service pack. Marked wheels when replacing tyres. Scratched bumper when repairing wheels. Not agreed courtesy car.

Service

Able to make booking for the day I wanted. Work completed swiftly. Was contacted when car was ready for collection. Only minor niggle was that link to video clip made by service technician showing state of car can no longer be sent via text message.

Service

My arrival was not passed by reception to service reception resulting in a delay in passing my car over otherwise it would be higher

Service

co-operative with a courtesy car and timely with the completion of the service and call to inform me to collect.

Service

Was able to buy the car I wanted and dealt with professionally and helpfully

Service

Anything that has been required was completed without any fuss or problems.

Service

Only had back tyres changed

Service

I left safe in the knowledge that i was making the right decision for myself thanks to the help of the staff

Service

It would have been 5 star but I could not get them to talk on the phone. My first call they were too busy to talk. They said they would call back they didn't. I called again the following day and they were too busy I declined the offer of a call back

Service

My car was serviced under the Service Pack Scheme and was carried out efficiently and in a good time.

Service

Excellent and prompt service. Polite at reception.

Service

As I said previously, very professional.

Service

The staff were so helpful and attentive towards me. I waited for approx 90 minutes and during this time, I was asked if I needed anything.

Service

Were able to diagnose the problem and fix the car in a time convenient to us.

Service

The car has to be at the garage all day,I know the car isn't worked on all day,Is a system where you can bring the car in and wait if the service is less than 2 hours possible?

Service

Good experience from the service guy Monty.

Service

Job done well and on time, with a video showing the checks made around the car

Service

helpfull staff

Service

Good service but the courtesy car had almost no fuel. I know it's costly if customers do not replace the fuel, but I always return the courtesy car with more fuel than when I collect it as a "thank you" so having to get fuel straight away is annoying

Service

Very good efficient

Service

Valeting the car could be better

Service

Although car came back from its service on same day, it wasn't washed. The gentleman said it was because you had rather return the same day and I could get it cleaned at a time convenient to me.

Service

The car came back with a fault that was not there when it went in

Service

Firstly on a cost basis, the servicing of vehicles is very high, to the point that I may have to look at alternatives in the future.secondly received poor communication, car was kept 48 hours I did mention this on the follow up call but no action.

Service

I was satisfied - my car was serviced, I was able to work in comfort whilst it was being carried out and everything went smoothly.

Service

first class service

Service

Fast and efficient

Service

The overall experience is very good. But the initial delay before handing over key for standard service on the long side ditto on collection (8-10 minutes)

Service

The team dealt professionally as well as friendly

Service

Simply I got what I wanted with no problems

Service

Car serviced reasonably quickly and washed. Only minor gripe for which I have not scored down was that I would have preferred my seat not to have been moved.

Service

Fairly smooth and uneventful, apart from waiting time at dealership.Very pleased with customer care.

Service

Always receive good professional courteous service from Fairfield. Monty is a good chap.

Service

Service was booked in good time, good standard of courtesy car given, good communication around any further works required.

Service

As above. With little or no idea of why the car was in the garage it is difficult to comment. However, all staff were polite and courteous.

Service

Efficient and helpful

Service

Very attentive and polite staff in a warm and inviting environment.

Service

Enough people working to have come over and told me it was taking longer then the time I'd been quoted. Staff are friendly enough. Was glad for the seating area and the coffee

Service

My car's early service-while-you-wait fitted into my working day and was faultlessly executed by Fairfield.

Service

Vehicle was returned quickly and the cost was very reasonable on this occasion.

Service

Although problematic and time consuming, the fault was found and resolved. Especial thanks to Hipolito Montero (Monte) whose communication and ownership of the problem saved me from losing the plot. He was at all times professional and very "human"

Service

They did what I wanted when they said they would. That's all I require.

Service

I would have been happier if the problem with my car had been resolved in 2 visits as opposed to 6. Service never called me back in a timely fashion, I was always chasing them

Service

I feel my car always returns from a service with a new lease of life, I know it sounds silly but it always feels different to drive, it also makes feel that I’ve been given value for money.

Service

Car cleaning very basic, boot not done, Adblu quite expensive

Service

I was promised a valuation when approached by phone. Would have taken place during service visit. None was forthcoming....

Service

Despite the car being booked in at 8.00am the car was not ready until after 2.00pm and that was only because I specifically requested this time otherwise it would have been later. In the end the promised valet did not materialise

Service

We always come away ftom Fairfields smiling.

Service

Vehicle ready for collection at correct time

Service

Could have had 5 star but for the fact the service book was not stamped and I had to return to the garage to rectify this.

Service

Again.....excellent service all round.

Service

There was nothing to not be satisfied with.

Service

No trouble with anything. Everything perfect and right 1st time round.

Service

lack of customer service and call backs

Service

Good all round service.

Service

Very satisfied with the technical aspects of the service and the personal interaction with the BMW team. Concerned that I arrived to collect my car 2 hours after being told it was ready and still had to wait another hour before I could go.

Service

See above. My only complaint is the cost of the mot which, if I'd known how much it was going to be, I would have had done elsewhere at a far more competitive price.

Service

As above

Service

I thought the guys there did a great job fixing our problem, they were extremely helpful and kept us informed

Service

They were very efficient and my car was available to pick up only a few hours after it was dropped off.

Service

Service was completed as expected

Service

No call to say my car was ready. As closing time i felt rushed to pay and leave. The service book was not updated since 2015 asked to bring it back rather than update whilst I was there.

Service

See above. It's a great dealership. Professional from receptionists, to service team to technicians.

Service

As above. I've been a dedicated BMW customer for years, and never had anything like this before!

Service

It was an expected service, just a pity that I am returning the vehicle this week.

Service

Very professional from the greet in the car park, then the reception and service manager through to the mini valet

Service

Well explained about the work done

Service

Reminders sent, courtesy car available as promised, quick attention on arrival and collection, no problems with the service.

Service

Satisfied with service and timing .

Service

As above !

Service

The work on my partner's car was completed satisfactorily but issues about the Protect X on my new car were not resolved at the time and are still outstanding.

Service

As previous answer disappointed service could not be completed in full. Will now have to re-book once the conditional service indication turns amber for the remaining service elements required this year.

Service

Could have gone into detail with what they did on the service and what will need attention on the car soon (brakes, etc.)

Service

Car was in for routine service. Dealt with in the usual very efficient manner and staff were welcoming and personable as usual.

Service

I was not informed of my car being kept overnight for it's Mot and service until I phoned at 5.30 (as it was collected at 8.30 am I thought it was a long time) then the service book was not stamped on the return the next day!

Service

Sales representative Steve could not do more to make my purchase any easier and was very helpful in all aspects

Sales

I was completely at ease with my purchase throughout. The adviser named Jay was there at the end of the telephone even on his days off to answer my every questions. Upon delivery of my car Myself and my Partner were made to feel a Special Expetience.

Sales

Car was available as promised, purchasing process was smooth and straightforward.

Sales

Extremely helpful throughout the whole process and kept me up to date and informed

Sales

You r staff are excellent

Sales

Greg spent a lot of time with my Dad and I, giving us all of the information that I needed to make my descision. He was very enthusiast and knew a lot about the chosen car which helped greatly.

Sales

Very satisfied, had one small issue with new software addition to the car which was eventually overcome by technical staff.

Sales

Good service

Sales

It was Excellent, I only hoped there were a few things offered, as they could have upsold me to getting cruise control and other small items had I known they were extras.

Sales

delivered what they pomised

Sales

all done very quickly and kept updated daily on the progress.

Sales

Attentive service received , I was dealt with in a very friendly , professional manner throughout the purchase process .

Sales

All went very smoothly and quick

Sales

Great hot chocolate and friendly helpful advice. Second time back for a new car

Sales

great experience

Sales

The retail consultant, Casey was very knowledgeable about the product and totally professional. He made the whole purchasing experience a pleasure.

Sales

Greg Dunning my sales consultant, was excellent from start to finish, I can't compliment him enough.

Sales

every need taken care off

Sales

Had to return to garage to have number plates changes but everyone else did a good job

Sales

Very simply process

Sales

Easy produces thanks to Casey Lyons

Sales

Very professional set up.

Sales

Excellent service and personnel

Sales

Car was ready on time when collected and shown round the car in detail

Sales

A smooth transaction and the car was ready within expectations.

Sales

It was lovely experience and exciting the staff were really helpful and thorough with the handover of my new car it was great.

Sales

every member of staff was friendly and helpful

Sales

Very happy with the car. The whole experience overall was very good.

Sales

Everything is always better with BMW

Sales

Knowledge of the vehicle was excellant....The guys were....helpful and so patient with me. Nothing too much trouble.

Sales

We bought a 3 series touring for a family holiday. When it was getting closer to the date of the holiday it was hard for us to pick the car up so the guys at Fairfield arranged for delivery to my office in a very quick period of time.

Sales

Covered all the info about my new car in a straightforward way