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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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THE BMW LOWER EMISSIONS ALLOWANCE OFFER.

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The BMW Lower Emissions Allowance.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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Vacancy for BMW Vehicle Technician

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SUFC Mascot Day Winner

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BMW i3 Service Inclusive

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Marrs

Used Car Sales Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Steve Cantle

Bodyshop Manager

Adam Walsh

Parts Manager

Tom Crockett

BMW i Specialist

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service meet and greet etc fine but complimentary clean awful. No cleaner and more smeared than when I dropped the car off.

Service

Good all round service.

Service

Very satisfied with the technical aspects of the service and the personal interaction with the BMW team. Concerned that I arrived to collect my car 2 hours after being told it was ready and still had to wait another hour before I could go.

Service

See above. My only complaint is the cost of the mot which, if I'd known how much it was going to be, I would have had done elsewhere at a far more competitive price.

Service

As above

Service

1. changed front brake pads/discs etc gave clean bill of health on video.2. See above.3.during carwash they ripped the badge off the bonnet, left it inside the car4. After taking car back again and dsc replaced, cigarette pack left inside car

Service

I thought the guys there did a great job fixing our problem, they were extremely helpful and kept us informed

Service

They were very efficient and my car was available to pick up only a few hours after it was dropped off.

Service

Service was completed as expected

Service

No call to say my car was ready. As closing time i felt rushed to pay and leave. The service book was not updated since 2015 asked to bring it back rather than update whilst I was there.

Service

See above. It's a great dealership. Professional from receptionists, to service team to technicians.

Service

It was an expected service, just a pity that I am returning the vehicle this week.

Service

As above. I've been a dedicated BMW customer for years, and never had anything like this before!

Service

Very professional from the greet in the car park, then the reception and service manager through to the mini valet

Service

Satisfied with service and timing .

Service

Well explained about the work done

Service

As above !

Service

Reminders sent, courtesy car available as promised, quick attention on arrival and collection, no problems with the service.

Service

The work on my partner's car was completed satisfactorily but issues about the Protect X on my new car were not resolved at the time and are still outstanding.

Service

As previous answer disappointed service could not be completed in full. Will now have to re-book once the conditional service indication turns amber for the remaining service elements required this year.

Service

Could have gone into detail with what they did on the service and what will need attention on the car soon (brakes, etc.)

Service

I was not informed of my car being kept overnight for it's Mot and service until I phoned at 5.30 (as it was collected at 8.30 am I thought it was a long time) then the service book was not stamped on the return the next day!

Service

Car was in for routine service. Dealt with in the usual very efficient manner and staff were welcoming and personable as usual.

Service

need to sort customer service

Service

The time scale for the repair to be completed was delayed because of lunchtime breaks. The receptionist,s and parking attendant were great. The show room has a friendly feel to it.

Service

Excellent service and helpful advice.

Service

Service carried out at appointment time and with the duration stated when booking. Addition items checked as requested

Service

Friendly greeting Kept informed in time scale of service etc . Also listened to other sales personal speaking to other customers in the same way .

Service

Visited Fairfield to seek advice and trouble shoot a possible problem without having booked 'an appointment'. Technical staff agreed a road test, confirmed a potential fault and diagnosed the problem accurately. Part ordered and repair completed.

Service

I was not completely satisfied because it took four (4) appointments, (three of which Fairfield failed to deliver) to correct a factory flaw relating to the child seat fixtures at the back.

Service

I booked the car in for a specific date, the wednesday of that week as I needed the car for the weekend. Dropped the car in on said date, then heard nothing back until Thursday saying they had only just got it to the garage and would try to get it...

Service

A pain free and smoothly executed experience

Service

As a bove

Service

Service itself was quick

Service

Nothing to fault the dealership for

Service

Because Faifield BMW dealership produces nothing but excellence at all levels

Service

See above.

Service

excellent service from this Garage as always - booking in smooth, an excellent elderly man picking up the car who was a good advert for Fairfield and great support from the technical team.

Service

Never had any problems with my car due to excellent regular servicing,and you are also told in advance what will need doing in the near future.

Service

The lack of communication for nearly 72 hours. When service is done, BMW normally does a courtesy car wash and vacuum clean, but it wasn’t done.

Service

Work completed to my satisfaction

Service

I was greeting by first name from the member of staff from the servicing team just by looking at my number plate- very organised, polite and professional. Seating the the main reception with a coffee and told exactly what I would be expected.

Service

The culture at this dealership is terrible. Phone calls are very rarely returned particularly from the service dept.

Service

I was greeted as I entered the building and was offers beverages by your team and was then introduced to one of the service team members.

Service

The service was done in a very timely manner, I was also made very welcome.

Service

Excellent service

Service

My vehicle was always returned to me in immaculate condition being valeted and in pristine condition.

Service

I needed my car serviced by a particular time and despite additional work that had to be done, Fairfield BMW delivered. Making one very, very happy customer.

Service

A perfectly undertaken service including a video together with an excellent customer waiting experience.

Service

service was fine but I would have liked to be told it would cost £300 for a minor service beforehand. Also the complimentary carwash smeared all of my windows and I had to spend 20 minutes cleaning them again

Service

No information on progress of the service. Was not advised that a reprogramming would result in seat and radio settings being lost.

Service

car not returned until midday the day after collection when I was told it would be collected and returned in a day

Service

Excellent, friendly and helpful service

Service

I believe that better service should be provided and communication should be clear.

Service

Everything was done as expected and the car came back to me cleaned!

Service

Service was included, was quick and easy

Service

Very good apart from time waiting to be seen on check in and collection . Value service for cars 3yrs + not pointed out at time of booking - would have paid a lot more if I hadn't asked about it !

Service

The car was examined thoroughly and fully explained reasons for any work.

Service

Can't fault

Service

Fairfield makes you feel part of a family

Service

Overall Ok. the car was however not particularly well cleaned after the service

Service

Everything was done and was washed and cleaned after

Service

I was given the arranged replacement car for the day. An interesting electric vehicle, the service was completed very quickly and the person I dealt with at the dealer snr Montero was very helpful.

Service

Carried out work required with no fuss

Service

AS ABOVE

Service

Service completed on time - good feedback.

Service

Service fine but received 2 texts with wrong date. Took several hours to speak to service centre to book date. They did not ring back so had to wait another 20 minutes to get through booked service then was sent wrong date twice.

Service

Outstanding even got a video of the engineer talking about the car

Service

quality of work, only not completely satisfied as unable to open the bonnet although have been asked to visit the centre when suitable.

Service

Didn't give 5 as had to wait for part for A/C. However, other than that excellent service as always.

Service

See above - at least 3 attempts,pts. Calls not immediately returned.

Service

See above. Actual run in service was okay

Service

It was good but they would not drop me off

Service

Never recieved phone call to say when car was ready. I had to chase and told service advisor gone home. I said that i didnt want the car washed, cleary see this ticked on service sheet. When collecting car had to wait because it was being washed!!!!

Service

Excellent service from Fairfield.

Service

My car was dropped off at 8.00 in the morning, I was expecting it at 5.00 to collect, it was not ready until 6.20, car was not washed either. No feedback on visual condition of car, e.g tyres, or any concerns for a full service

Service

had to walk home in the rain(unplanned visit-breakdown) no estimated completion for the car, made several phone calls on different days-no call returned-I ended up visiting in my own time to find out whats going on

Service

When i booked in for this recall the first available appointment was over 2 weeks away. As a recall there should be a priority especially as this related to a safety aspect of the vehicle( passenger airbag).

Service

Service completed on time, waited in comfortable area and technician explained current status of vehicle.

Service

I dropped the car off a day earlier for convenience and I was kept in the picture regarding the work to be done

Service

The price I had to pay was reasonable and the car performed better after the service.

Service

Numerous call made at best 5% of my calls were returned. Service staff constantly in meetings etc.

Service

Fairfields were professional, friendly and polite and ensured our comfort while we at their premises.

Service

When I arranged the service I was not given a time, I did say I will drop off my car sometime in the morning and leave it there all day. When I arrived I found out that I was booked in for 7am. There was also a lack of parking spaces.

Service

Having booked the car in it was postponed by the dealer for 3 days which was an inconvenience as I had it all planned. When I then took the car in for a day I was informed at 4pm that work had not even started and it would take nearly 2 days

Service

Service staff friendly and professional

Service

Car returnd but no curtesy call. called twice but couldn't get anyone to confirm what had been done. One prob. hadn't been corrected and no info on body shop inspection which later found out hadn't been done. Called service mgr Monday who apologised

Service

Everything completed as asked for

Service

Was not kept a breast of time /length car will be in for repair.I visited showroom to enquire

Service

I like to leave space for any improvements

Service

Everything is always better with BMW

Sales

Knowledge of the vehicle was excellant....The guys were....helpful and so patient with me. Nothing too much trouble.

Sales

We bought a 3 series touring for a family holiday. When it was getting closer to the date of the holiday it was hard for us to pick the car up so the guys at Fairfield arranged for delivery to my office in a very quick period of time.

Sales

Covered all the info about my new car in a straightforward way

Sales

The car was ready quickly and wonderfully cleaned and polished and the coffee is superb.

Sales

Clean, friendly and modern dealership.

Sales

Attention to detail. Can do attitude.

Sales

Very friendly and helpful staff throughout the hand over

Sales

completely satisfied

Sales

Proffesional approach from all sides of sales to pick up.

Sales

Extremely friendly and knowledgeable. Fabulous customer service.

Sales

The salesman and the manager were excellent. Very informative and helpful. Really wanted us to have a good experience and treated us well.

Sales

Service was excellent and was kept up to date with the progress of delivery. Very personable staff who made the experience very straight forward.

Sales

Fantastic service from start to finish and informed at every turn

Sales

Friendly and human throughout the interaction.

Sales

All ready on time and lovely car

Sales

Very satisfied with the whole process, and delivery of the car on time.

Sales

Unpressurised evaluation of need and understanding of requirements. Good and timely updates on delivery.

Sales

Same ,above