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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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BMW i8 Roadster

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The BMW 1 Series 0% APR Limited time offer.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All very good. No issues or problems

Service

all work carried out and a nice video of car check sent

Service

Work done no problems

Service

A good efficient service, from my initial phone booking to arranging a courtesy car to picking up my serviced car, which was ready on the time I requested. Perfect!

Service

The computer has not been reset so "Service" still appears.

Service

Currently some notice flagging up to do with the battery

Service

Great customer service. Showroom is awesome.

Service

I had a good experience

Service

My car was given a complete health check and a video text sent to meExcellent

Service

My car was in due to a damaged wing mirror, I was told this would only take an hour to repair but when I arrived the consultant advised that the car was due a service so arranged for a courtesy car and both issues were resolved within a day.

Service

Always do a good job. Keep me informed of progress and explain everything. They went out of their way to ensure that I was looked after as a customer.

Service

service completed on time, kept well informed and car cleaned too.

Service

i still have paper down my air vent making noise with the air vent, gentlemen said to get rid of that he would need to take the dash board out. didnt understand having the car for a week this wasnt done.

Service

At this service they alerted me that one of my rear tyres had a small cut and as I was due for a MOT on 1st March It would need replacing, I shopped around and found BMW tyres much cheaper and Fairfield matched the price, very please with that.

Service

Although we did not have to pay for the faulty part which had already failed previously & wasn't replaced then, the garage time costs of replacing it we have had to pay for, aswell as the breakdown costs of our X6 being towed to our local BMW dealer.

Service

I had to wait a while, but was constantly getting updated on the progress of my car

Service

Very friendly and efficient.

Service

Staff very helpfull

Service

They took great care and even a video health check. Cleaned inside and out.

Service

Good service in a high quality facility and resolved the problem quickly

Service

1. Video explaining the conditions of the parts associated with the service2. As my car’s warranty was close to running out, Fairfield performed some additional checks to ensure that the vehicle is in good condition. I didn’t had to ask them

Service

Booked a Service (Service Agreement), 3 year Warranty Check, and MOT. Whilst the Brake Fluid was changed, and MOT completed, the Service was not due to service indicator reading 1400 (s/b 1000 or less). Not explained prior, and needs rebooking.

Service

Staff very friendly and accomodatingSofian and Adrian Rodgers most helpfulMonty in servicing also a good guy

Service

Service carried out on time car cleaned immaculately on completion.

Service

as before nothing to complain about.

Service

It was at the level one would expect from a premier brand.

Service

Friendly people and service but very expensive

Service

Quick resolving a issue with my assited beam the issue has gone away.??

Service

Very happy with the service provided

Service

Staff know the cars well and anticipate what you might need. This time a switch had to be replaced for the wing mirrors. The part was quickly ordered and replaced in the car.

Service

I was informed at each stage what was happening including receiving a short video showing the under part of my car. I was welcomed coffee and able to wait in a comfortable area whilst my car was serviced.

Service

Generally I have no complaints with the service I have been given and I would have given 5 Stars had it not been for a few glitches.

Service

Happy with it all but estimate for headlight washer parts is eyewatering.

Service

The service provided by Fairfield's service team was exceptional. From booking, the service visit, the replacement car all through to collection it was all textbook. Thanks to Monty and Joe Nicholls for the excellent service and attention.

Service

Your service staff are excellent. They kept me informed about what was going on. The service took a bit longer than they originally said but your premises are comfortable to wait in. Next time I'll bring a book!

Service

Fantastic service from Monty and Joe Nicholls. I am very happy with high level of customer service from the Fairfield BMW service department.

Service

The car was collected from home for a service and update and was returned washed. Upon collection the update changes were not explained so contacted the dealer and they couldn’t have been more helpful.

Service

Even though it was the holiday period they managed to find time to fit me in as problem at critical cannot thank them enough

Service

Job was completed quickly with no hassle, I paid the cost I was advised at the outset and I receive good service by everyone I dealt with

Service

See above.

Service

You did the job properly.

Service

Service completed in the allocated time slot. Drivers seat left in the original position which was a nice touch. Saves all the fiddling about

Service

Gary in service was very professional and got any issues I had resolved, excellent.

Service

My car came back on time and cleaned

Service

Fairfields are very helpful, efficient and professional

Service

I was not kept informed about the progress of my car. The tyres ordered did not arrive when I was told they would be which resulted in my car being in the garage for two days longer than it should of been.

Service

Staff always professional

Service

Only very satisfied and not completely satisfied because of the length of time I had to wait to see a service manager to actually book the car in and then the same thing happened when I came to collect the car later in the day !

Service

Staff was very helpful and accommodating to my needs

Service

accept the last service I find the previous services where not carried out professionally

Service

There are many garages around. some are cheaper and some dearer .What I want is to one that I can rely on so I just phone them up and forget about it.

Service

Collect car and dropped it back off

Service

Only a small slip up on my last experience. When I had an alarm CAT 5 fitted I wasn't informed that I needed to carry a fob with me at all times when I drive the car even though I asked about this before the install.

Service

Job carried out quickly and efficiently even got to chat with the technician looking after my car

Service

A very efficient organisation.

Service

after owning the car 6 wks, the rear fog light failed and a warning light came on the dash board, i booked 'fast track' to fix this bulb problem but it took them 1 hour 40 to do this small job

Service

Customer care was excellent Staff were very welcoming and cheerful

Service

As above

Service

On take delivery of new 5 series it became apparent that one of the add-on options was not as specified. Fairfield approached BMW on my behalf, BMW agreed to fix the problem with a retrofit but not until November. Fix great, not a service.

Service

Professionally delivered

Service

Service on time and prompt. Courtesy car very good and a choice given. Waiting really good for children

Service

Really efficient, and made me feel very welcome

Service

Had to wait some time when picking up My car

Service

I was allowed to wait whilst the service was done and relax in the comfortable surroundings

Service

As previously stated I can't think of anything that could have been improved

Service

Organised, high level of service

Service

We were not kept up dated on the progress of the repair which took 2 1/2 weeksdespite we were given a curtisy car....

Service

Pick and drop off of vehicle. Good communication. Very attentive

Service

As stated in previous answer service delivered in set time frame and any issues with car was discussed and sorted in a professional manor.

Service

team keep you advised

Service

This was just to change from summer toWinter wheels. All went according to plan and the dealership is a nice place to wait.

Service

Arrangements ran in a timely manner just as planned

Service

service plan that came with the car... so i didnt pay a penny

Service

Booking was simple, service was efficient, one slight query with the bill was resolved quickly.

Service

Good customer care

Service

I was very satisfied and thought the personal touch with a big bow on the bonnet was very nice.

Sales

The showroom at Southend BMW is state of the art and reception staff friendly and helpful with drinks being offered as soon as you come through the door. Collecting my car was trouble free

Sales

Just the attention to detail and my needs

Sales

Excellent service, excellent knowledge, polite and courteous and helpful staff. Handover of vehicle was excellent, lovely to be made feel that your purchase really mattered to salesman and garage.

Sales

Felt welcomed from the start, couldn't do enough

Sales

It was a miserable when we picked up the car. They had it in the showroom so it was presented at its best. We were taken through all aspects of the car and were able to ask questions if we needed. Have no complaints at all about the sales service.

Sales

Great customer service please see previous comments

Sales

I take this opportunity to thank Chris Wilson, retail consultant at Fairfield, for his excellent costumer service and commitment to your firm.

Sales

Fantastic customer service as always from Fairfield, particularly Casey & Adrian. We did briefly consider a couple of other makes (Mercedes & Jaguar) but found BMW as always to give the best customer service.

Sales

All good service throughout

Sales

The centre had a wide variety of cars on display, unlike some dealers. My salesperson (Craig) dealt with my enquiry very professionally and once I purchased the car, he kept me informed throughout, without me ever having to chase.

Sales

I had no issues during the purchase or delivery, I was very happy the pick up could be put back a couple of days until the snow had cleared.

Sales

Stephanie took the time to make as feel important, sourced they car we wanted and took the time to keep us informed of what was happening and when the car was to be delivered

Sales

Hit the deadline what more can I say.

Sales

Service as always good

Sales

Because they went thebextrs milento het me the car I wanted

Sales

Fairfield Family Run and it shows I purchase a new car every 2 years this is the best experience I have had throughout my purchases

Sales

Hassle free , no dramas , quick to sort any issues

Sales

Steve Pudney, the sales person whom I dealt with, was excellent and I was very satisfied.

Sales

It’s all about customer service. That aspect was achieved throughout.

Sales

First class service. Very impressed eith the professionalism of staff. Thank you!

Sales

Straight forward process