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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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Winter Sale Event

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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BMW Summer Event

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helpful friendly staff and rebilable look after my car

Service

Staff are helpful and take time to ensure satisfaction.

Service

Attended to promptly and courteously.

Service

When collecting the car there was no attempt by the advisor to discuss the repair and was given very little information with the various work carried out. While driving home, I found out the Computer system was reset while checking reverse camera etc

Service

When i returned to pick up my car after servicing i requested if any discount could be applied and is was given a £100 discount without delay. This was a big surprise and was very much appreciated considering the original cost was £680 approx

Service

Done on time pleasant staff.

Service

it was fine

Service

very helpful and accommodating

Service

I was looked after well

Service

Fairfields were of great help with necessary repairs and fault diagnosis. Unlike Chelmsford Cooper

Service

Very courteous, polite and friendly staff who were also knowledgeable. Service was completed on time with no fuss, courtesy was there ready for me and served perfectly well for my needs.

Service

Everything went well.Car was picked up and brought back.

Service

The customer experience was excellent and everyone was very attentive.

Service

Serviced as requested. Video provided. Car washed. Very happy.

Service

Efficient in the work, good time frame and when it ran over on the expected time it was dealt with very well, very polite and personable.

Service

Everyone wanted to help, even the man finding me a place in the car park

Service

the service was carried out while I waited and the car returned washed

Service

Used to get a video showing what's been done. Car not cleaned.

Service

Staff were polite, but pricing seemed wildly variable and made me feel I might be paying an unnecessary premium. Delay for additional hour was not necessary. Work does however appear to have been done well.

Service

This time I had to wait the whole day until I got my car back from servicing. It was not until 15/20 mins after closing that I was able to have my car back even though I had dropped it off before 08:30.

Service

Couldn't be improved

Service

Efficient and quick drop off and collect

Service

They not only serviced my car they cleaned and explained the paper work whilst I drank coffee

Service

Excellent , speedy service

Service

Service carried out on time . Good facilities in showroom .

Service

I had to chase up to find out when the car would be ready

Service

Work was completed quickly

Service

Quick, efficient and easy. This is my third car from Fairfield and my second from Sofian and he's a pleasure to deal with.

Service

Everything perfect!!

Service

Because of the attention and service I received, everybody is always polite and courteous.

Service

Service and information regarding the work were A1, it would have been nice if the car had been cleaned given the cost!

Service

In order to get a replacement car I'd have to book months in advance...apparently... No shuttle service to local station which I have experienced at other BMW dealers

Service

The service highlighted a nail in a tyre, when I picked the car up I mentioned I took out tyre insurance last year, the service man gave excuses that not all things are covered, I thought he might have checked seeing as I bought from Fairfield.

Service

Good service once the vehicle was booked in. Wait time for a loan car is longer than one would expect.

Service

Prompt service and no issues.

Service

Excellent customer service from start to finish...

Service

good prompt service

Service

I booked the car service with 1.5 hour waiting time but actually it took longer (more than 2 hours for the first service of the car). Fairfield Garage offered a free car wash at the beginning of the service but they forgot to do it.

Service

Good service but over complicated for a simple replacement part that I could have simply taken away.

Service

As described above. Massive inconvenience having to drop off vehicles and arrange loan cars, we are based a 30 minute drive away and this is a family car.

Service

Car isn't fixed

Service

When i called and raised my concern and impact of the above (wife's birthday - delayed going out) the service manager agreed to pay for afternoon tea. I submitted the receipt to BMW Fairfield in person but no response. Chased a week later...

Service

MOT quality service from senior mechanic Ivan Baker

Service

It could be a little better. The car was fixed so no complaints there. But the overall customer experience i expected better. I was told they would need the car for 2 days which in reality was 4 but this i think was only because I chased it.

Service

Very helpful staff

Service

The car was collected and returned promptly and the service carried out as requested.

Service

Everything was done and car clean and tidy

Service

Good service, necessary work undertaken but admin fail to communicate very well.

Service

No complaints

Service

No problems and nice coffee!

Service

One star deducted because of awful parking! I have raised this direct with Fairfield.

Service

No issues plus appreciate pick up and drop off service.

Service

Twice they have had the car and faults still persist and also had faults with the courtesy vehicle

Service

See above. Your customer service staff need to follow through.

Service

A very welcome and friendly environment to be in.

Service

Easy booking. Very helpful Parts Dept. Offer to fit new registration plate FOC. Service and campaign fix done efficiently. Only adverse aspect was cleanliness of vehicle (worse than on arrival)/was it poorly valeted??

Service

Still waiting for quotes for body shop work. Valet not great inside (boot dirty and dust on dash) but clean outside. Had excellent customer service in dealership.

Service

Good apart from oily finger marks on white leather interior

Service

The staff were friendly and my wait was very comfortable.

Service

Never had any problem always got very good service

Service

It all felt a little unpersonalised in comparison to previous visits to the garage.

Service

Service completed on time and car cleaned both inside and out is very pleasing.

Service

Things asked for plus others all done in a timely fashion

Service

Our problem was resolved with minimal fuss to us. Good communication throughout. Thanks to the whole team: Kirsty and then Brian in service and to Greg for his impressive duty of care to us over 12 months since he sold us our car.

Service

The whole experience was stress free and we were shown various options for our choice of new car. No pressured sales and we were able to take the car out for a long test drive. Trade in deal was good too and the whole process went very smoothly

Sales

Casey Lyons at Fairfield has been excellent since my first contact in February 2019 He has been enthusiastic about my build and I have spoken to him on numerous occasions I feel he has become a friend in a very short time thank you Casey

Sales

Professional and always a pleasant service

Sales

The sales advisor was professional and friendly - I was kept up to date with the progress and the scheduled delivery date.

Sales

The experience was not too time consuming, nor did I feel rushed. The salesman was excellent, friendly and efficient. Felt very well looked after when collecting my new car, it was lovely.

Sales

Fantastic service fro the sales team

Sales

long delay with car held at the dispatch port in Germany, long wait for deliver to the dealership, lack of attention to details, particularly following an email reminder from me of what not to misshttps://nspeuwebp.bmw.com//webApp/bmwuk_surveys_sales

Sales

Very satisfied, would have liked the car earlier obviously but the team did their best.

Sales

They were helpful in specifying the car and locating one to fit the specification. The explanation on hand over was comprehensive.

Sales

I was welcomed into the dealership like an old friend, the staff actually remembered my name which I really liked. 1 man in particular Mr Styles deserves a special mention, he made sure from the moment I arrived that I was completely looked after.

Sales

Sofiane was so helpful and so was the reception staff. In particular one lady who made us feel very welcome, she even remembered us when we came back in to get the car.

Sales

Paul - amazing service

Sales

Craig our sales advisor was really good at listening to what we wanted and kept us informed on a regular basis. He managed to get the car we wanted and was a great help all the way even sending a video of our new car waiting for us to pick up.

Sales

Staff meet all our needs quickly and professional. Car show room look amazing, clean comfortable and friendly staff.

Sales

Highly professional staff

Sales

Happy with the service.

Sales

Comfortable, welcoming and professional. Enough staff with enough time to look after our needs. Charis Moss brought the new car to my home when I couldn't get to Southend for a couple of days. She ensured the car was set up for me and I was happy.

Sales

Again very good service by Jay Singh at Fairfield. He took great care of us.

Sales

Was welcomed on initial arrival, experience with sales person was very pleasant.

Sales

Despite ordering the car 2-3 months before delivery, for some reason the dashboard cameras (front and rear) were not in stockand hence not installed. Also the centre consul lid is scratched and needs replacing.

Sales

Made to feel very special. Every eventuality thought of including the little things.

Sales

Chris Wilson provided excellent service.

Sales

Very satisfied with the help and assistance i have received from Casey Lyons During the purchase of my car although the 3 1/2 months wait to take delivery Was longer than i would have liked.