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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email firstname.lastname@example.org
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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The booking of the appointment was very smooth, as usual.....dealing with very professional people.
From dropping of the vehicle to collection I was made aware of the vehicle status and the service rep was waiting for me key in hand at 7 am!! Over the moon. Have had experience of other brands and none come close.
job done well with no problems
Turned up on time and returned my vehicle as promised and nicely washed!
Very smooth and attentive. The parts department however to not respond to the question over availability of the Activity Sound Exhaust System.
overall very good , kept informed
Everything was explained to me before and after. Staff very professional.
Care and attention to detail.
Derived this as a result of my answers to 3 and 4 below.
Everything was as simple as one could hope. And the car came back shiny and clean.
First impression as you walk into show room, clean, modern, and a excellent layout to view cars, will defined walk areas.Meet and greet of reception staff very good, service staff very helpful and keep you fully informed of what has been carried.
1, was told air conditioning service was not included in my service pack, so extra charge.2, requested the car to be ready for 4pm collection. I called at 3:45 and told the car would be ready at 4:30. When arriving at 4:30, I had to wait until 5:40
Car ready on time
Service booked easily dealt with promptly and carried out well
I was very much looked after throughout the process.
The service experience completely fulfilled my expectations
Pleased with service.
Car was serviced while i waited. Refreshments offered, kept up to date as to progress
Just the job
No fuss on time beautiful clean car... feel good factorTen out of ten
It was a fast, no hassle service, but available times weren't the best.
Problem sorted out.
Good advice given
I was unable to visit Fairfield due to illness so Fairfield picked up and delivered my car back
everytime i have been into Fairfield either when buying a car or having a service, it is obvious that they do everything they can for their customers
Good value, friendly staff. Liked the service video too!
I was informed thought of the completion time and the MOT was explained afterwards.
They did everything I asked and the parts department went out of their way to assist me. They deserve a pat on the back.
Dealer tried to help but you can see they are tightly controlled by BMW uk
I was left dissatisfied due to the fact that I was not kept up to date with what was happening with my vehicle once you had it. I had an update at 7:30 which was too late and then I had to pick it up the next morning which resulted in me being late
Helpful and patience staff
Had a few problems at the start, but Monty sorted them out for me.
I've just had the service and MOT completed. Although I took out a 5 year service contract I still had to pay for items on this service.Additionally, when I now start the car, it alerts me "Next service in 1,300 miles or 03/2019".I'm very confused!
My car was squeezed in at short notice and diagnosed quickly
I was kept updated constantly by the staff and nothing was to much trouble. They did not even bill me as they said the issue was so small and they felt they kept me waiting. I was very happy when I left.
Took 3 days to do what should have been done in one. I have since had a meeting with Joe Nicholls, the Service Manager to discuss the problems I had.
After dealing with Fairfield for 40 years their standard has not slipped. As a major BMW garage with lots of pressures from other car manufacturers Fairfield have kept the personal and friendly approach that we found over 40 years ago. Excellent.
My car was in for an mot and oil service but is rarely used so hadnt been serviced for a while.Fairfield took the time to check back through its history and advise that other fluids hadnt been changed so this could be rectified,Great service.
Service very good,health checks by video could be better background noise from other services caused sound issues
Kept to time
did what you said you would do. No surprises
The service was just about delivered in the allotted time slot
The service staff were great. The guy I picked up from was particularly nice.
For the first time in 10 months my cameras work!
I have been bringing my BMW to this garage for the last 4 years and this is the first time I have been treated like a Customer instead of company car driver the service advisor was excellent.
I've been a Fairfield customer for 22 years.
Have had the same car for many years always had it serviced by BMWThey give an excellent service and I fell I can trust them to do the needfulTo the car. Staff are always very helpful. Really pleased with Fairfield BMW
Very helpful and good communication
timely and pleasant
Professional staff that gives all necessary details about the car
I was fortunate to be able to wait while the service was carried out,which was a huge bonus
Perfectly functional transaction for end of warranty service, MOT etc
Extremely satisfied moreover with the video evidence sent to me after the work was carried out.
The staff are always polite whether they are mechanics or assistants all give there best.
Satisfied - did take a little longer than I anticipated but not a huge problem on the day.
Always happy with the team at Fairfield.
Same as above. I now have to pay for car clean.
Pleasant staff and environment. Car was cleaned beautifully too
The service was as always exemplary.The staff are friendly, welcoming and very helpful
Gary ledgett was brilliant. Couldnt of expected anything more!
Service done in good time and video sent for piece of mind
Work to be done explained beforehand and service on time and punctual. Friendly yet professional service.
Been coming to Fairfield for 22 years. Keep doing what you do.
Kept informed at all times and looked after.
Not bad but left dust caps loose and 2 are lost after new tyres fitted. Haven't complained yet as haven't had time ??. Also didn't get service wash because it snowed ?????
It's been a couple of weeks since my service, my car was booked in on the same day for the body shop to take a look at my broken black kidney grill and get me a price to fix and also look at a couple of marks on my alloy wheels with a price to fix
I had a mot and brake fluid change,and very much liked the text video of my car being checked
Overall great experience. Friendly staff who were understanding and went out of their way.
The service adviser (Mr Hipolito Montero) was very good, very helpful and kept me informed all the time. Cannot ask for a better service.
Work completed to my satisfaction and fully explainef to me.
initial booking and communication effective and efficient.
Excellent service! James from the workshop was particularly helpful in explaining issues with my car.
I have been dealing with Fairfield For approx 36 years and have always received a first class Service hence I keep returning
Polite / courteous and problem resolved under warranty within 24 hours.. Having reported the problem early Thursday am though, it could not be attended to till Monday which was my only (little) gripe.
Booked MOT and waited in. Good refreshment facility and TV and newspaper.
very satisfied would have been a 10 had a video been sent as told.
Very efficient and made you feel welcome
Couldn't quite give it 5 stars as the valet to the car made the windows very smeary it was as if the cleaning fluid had been spray on and just left It left a very milky white film had trouble seeing through the windows had to wash it again at home
Did not reset service timer and did not get back to me regarding an inquiry about the body shop.
pleased with services only wish they could have picked up and delivered vehicle.
Service carried out on time with no hassle
Almost prefect but the car not being ready until the following day left it short of the mark.
The whole experience was very good. All staff very polite and courteous.Price was also reasonable. Hospitality also very good.
Even got help to park my car in the car park due to snow, by putting grit by and under my rear wheels
No call back at end of day despite closing within an hour. I had to call to chase. Expected a courtesy call if nothing else, after all car had been with the garage since 9am
Full marks were withheld because we waited two and a half hours, which was longer than advised.
Because......appointment time was given and kept. Plus respectful treatment from all members of staff.
I asked if they could update maps as they had the car for 2 days and I cant upload on to my work computer, I have the map updates till 2019 so not sure why they couldnt help out?
Hassle free service.
service book not stampedcar wash / valet not very good
very satisfied as service manager explained the procedure and how long this would take.I waited in the showroom whilst the service was taking place and amazed I received a video of the underside of the vehicle as inspection took place.
When bookin in vehicle we were told the job could take between 1-4 hours. On the day we received a visule health check email which proved that the car was not worked until 4pm if job had taken 4 hrs we would not have got the car back
Chris Oscroft collected and returned my vehicle and kept me informed throughout the service. Id always recommend this dealership
Easy booking, courtsey car and efficient and promote service.
Although the work described above was supposed to take five hours it became clear that warranty work was not properly scheduled so was done when a mechanic was spare. My car was not returned for almost two weeks, which I do not consider reasonable.
the staff involved were marvellous and patient...getting out of an E-class Merc into an X1 BMW (on a Motobility package) left me slightly disorientated....they (the two staff involved) were very friendly and courteous.
Jay and Dan were just great advocates for the brand, and the nothing is too much trouble mentality
Very happy with the whole process.
As previously mentioned, the initial customer service was very good but the follow up was somewhat lacking. Whilst I do not expect regular contact once the transaction has finished it would have been nice to have some consistency throughout.
Steve Pudney really made the experience for us. A genuine sales guy who cuts through all the patter
Salesman extremely helpful
Salesman was knowledgeable, friendly, competent and caring
Everything was smooth and enjoyable.
Nothing is to much
Top service from a great dealer
No effort spared and a courtesy car was arranged which was of great benefit and much appreciated.
New showroom, guidance offered, courteous staff and Paul Dumenil was excellent, stayed beyond his working hours. Friendly.
team worked hard to find the right vehicle for my specification and budget
The experience from start to finish was exceptional. It had a lot to do with Sofiane. To be honest everyone working there was very welcoming and it had a real family vibe. Love the car and our experience was perfect.
Car not ready to pick up on the arranged day due to the car not being registered until the following day. The car was delivered to my home the following morning.
Purchase was fast and little effort involved
Very good was looked after excellently
Customer Service was excellent. I was kept up to date with the progress of the vehicle and staff were friendly and made me feel welcome. The car was waiting in a private room which was a nice touch and was shown the vehicle controls
Efficient and friendly
The experience overall was enjoyable and professional. There was a delay of over a week from the expected delivery date to the actual delivery, but I was compensated by extra fuel and a discount on roof bars, which placated me.
Mr Steve Pudney cannot be praised enough his knowledge and assistance was invaluable. All of the staff made the whole experience of buying a BMW car nothing short of a pleasure. Well done Fairfield BMW of westcliff on sea essex
Welcome reception (Julia) and great service from Cariss and Andy
Greg the sales person was fantastic the knowledge he had on my particular car was amazing.
Everything in the car was explained in detail to me by Casey and you could see he was as excited about the car as I was. Great service.
Great support from Craig and team going through all my questions. Car was perfect
No cause to complain about anything.
Excellent experience with Greg Dunning. Superb professional service. Enthusiastic about product.Made the whole process enjoyable.Centre was accommodating and patient when we had doubts about our model choice.
Greg Dunning was excellent and very patient, clearly explaining the options available to us. I am sure it was a hard sell but it didn't feel like one.Nikki Whiskin was also excellent at dealing with the financial services side.
Started with healthy bank balance finished less wealthy but with a great car. Many thanks J??
Paul and co. were exceptional working with us to deliver a vehicle that met our personal needs.
The sales process was far superior to our experience of purchasing a Range Rover. Everybody involved was attentive, efficient, friendly and knowledgeable in products and services.
Always great service from our dealership, nothing too much trouble, always kept up to date with the purchase/delivery process, just excellent!
Had no problems with anything stress free thats how it should be done
Personalised and attentive service
Stephanie-our sales person-was very thorough in explaining everything to us-didn;t mind going over things again if I didn't understand first time(technology side of things)
Great service by Kevin. Loved the little video clip received.
No hanging around everything explained