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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email firstname.lastname@example.org
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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Never recieved phone call to say when car was ready. I had to chase and told service advisor gone home. I said that i didnt want the car washed, cleary see this ticked on service sheet. When collecting car had to wait because it was being washed!!!!
It was good but they would not drop me off
Excellent service from Fairfield.
My car was dropped off at 8.00 in the morning, I was expecting it at 5.00 to collect, it was not ready until 6.20, car was not washed either. No feedback on visual condition of car, e.g tyres, or any concerns for a full service
had to walk home in the rain(unplanned visit-breakdown) no estimated completion for the car, made several phone calls on different days-no call returned-I ended up visiting in my own time to find out whats going on
Service completed on time, waited in comfortable area and technician explained current status of vehicle.
I dropped the car off a day earlier for convenience and I was kept in the picture regarding the work to be done
When i booked in for this recall the first available appointment was over 2 weeks away. As a recall there should be a priority especially as this related to a safety aspect of the vehicle( passenger airbag).
Fairfields were professional, friendly and polite and ensured our comfort while we at their premises.
The price I had to pay was reasonable and the car performed better after the service.
Numerous call made at best 5% of my calls were returned. Service staff constantly in meetings etc.
When I arranged the service I was not given a time, I did say I will drop off my car sometime in the morning and leave it there all day. When I arrived I found out that I was booked in for 7am. There was also a lack of parking spaces.
Having booked the car in it was postponed by the dealer for 3 days which was an inconvenience as I had it all planned. When I then took the car in for a day I was informed at 4pm that work had not even started and it would take nearly 2 days
Service staff friendly and professional
Car returnd but no curtesy call. called twice but couldn't get anyone to confirm what had been done. One prob. hadn't been corrected and no info on body shop inspection which later found out hadn't been done. Called service mgr Monday who apologised
Everything completed as asked for
I like to leave space for any improvements
Was not kept a breast of time /length car will be in for repair.I visited showroom to enquire
Car washed and ready to drive away
I was welcomed and looked after without any fuss
Everyone was very helpful, very thorough and I was kept well informed of what was happening. I feel like they made a good effort to be as helpful as possible.
I was given a loan car whilst my car was in the garage. When I picked up my car after the service it had been cleaned for me.
The Service team looked after me through, kept me updated throughout and the waiting area with TV, WiFi and Tea/Coffee was excellent.
Service completed quicker than expected/advised BUT-1 Computer not set for next service correctly, new date May set but mileage as 2000 not 10000; 2 Advised nail in rear nearside tyre. At home when checking locking bolt from wheel missing.
Excellence service from the greeting by the parking attendant, who addressed me by name and showed me where to park.Job done in the time frame given, car washed , very good experience.Thank you BMW.
They recognised I was in for a service and that I was early. They made me feel very welcome.
My car was in for a fast lane service I was met in reception after a free coffee and an hour and a half later my car was serviced and cleaned inside and out, you couldn't really ask for more!
Would have been completely satisfied but one week later when looking for some special coins left in my glove box in a white envelope, I noticed these were missing!!!! So far they have failed to find them!!!!!
Fairfield arranged for my BMW to be collected and delivered back to me forthe service. The driver was very polite and efficient in his task. The car felt better to handle on the first journey. Apart from having toreadjust the seat, etc, all was OK
Minor niggles on this visit. I had dealt with the same person for 21 years but he has retired and the service now seems remote and not as conscientious. The attention to detail has gone and some actions were not explained or necessary.
Car was collected from my home. Good service from that point of view.I requested a call to myself as I had a couple of questions I wanted to ask Dan (the person arranging the airbag replacement in servicing I believe !) The call never happened.
Good service as always with Fairfield, recall work carried out, despite car over 10 years old.
Very helpful staff. Car problems sorted out quite quickly.
I asked for a service as well as the recall work.Two weeks later when I collected the car the service had not been carried out.The change to a new DMS was blamed but this was clearly human error.
Prompt service and informed
pleasant reception, Comfortable waiting area, appointment on time, helpful staff.
Although the car was only booked in for a change to summer wheels it was not given the usual courtesy external wash but the process still took around 1 hour. The staff however were as courteous and helpful. As ever
I waited 50 minutes for a loan car, and I was late for a client appointment as a result. Picked up my car at end of day the seat had been readjusted and a week later I have still not been able to get it right.
Primarily, it is because I had brought the car in the week before and after waiting an hour was told parts would need to be ordered. When I brought it back the following week it appears the part had not been order and the car was with you longer than
As far as I was concerned the service went almost exactly as it was pointed out to me when I delivered the car.
Service completed as start and finishing times stated, coffee and biscuits available while waiting.
The job of replacing the supports for a child seat as ordered by BMW was not done at all and I have to wait for another day. This issue is of no importance to me as I do not carry small children but my time is valuable to me at least.
Did everything that they promised to. Loved the wash and valet!
Easy efficient check in. Comfortable waiting area/coffee/biscuits and opportunity to browse showroom cars!Would be 5 stars but having serviced car was delayed some time for car to be washed. Also had to remind attendant to get service book stamped .
Car handed back late and not cleaned
Good service. On time but disappointed with the valeting when the car was returned.
Good service efficient but gave in incorrect size tyre in a wuiye
There was a lovely welcome from Mr Thompson - who knew my name - in the car park, staff in the showroom were polite and friendly and the work on the car was carried out promptly. In addition, the car was spotless when I picked it up.
Disappointed in vallet. Windows smeary and inside not hovered well.
completion time as advised.
Kirsty at service spot on give her 10 out of 10 it's just a shame the mechanic are not as good
I was dealt with immediately, I was told when the vehicle would be ready for me - and it was to the minute. The showroom and waiting area is an excellent environment to wait whilst the vehicle was being serviced.
Always good prompt service. I get a list to the station, a text/phone call and the car is always cleaned too. The only thing that stops me saying 'completely satisfied' is that I had to wait nearly a week for a slot.
Overall friendly and efficient but ran well over time. It would have been helpful to have been kept up to date with progress.Job completed satisfactorily
The whole process was easy, the waiting area is comfortable and the staff friendly and polite. I would have given 5 stars but it took 1 1/2 hours to change a tyre!
From the moment I arrived and there was no where to park and the kind gentleman outside offered to park my car, the friendly receptionist, the lovely coffee, clean and tidy space for me to work in while I wait, the service team and the great video
When car was book in I told them number plate details were wrong. When picking up car it had mot and service with wrong number plate details and had to be released done .have sent email regarding this but still no reply 3 weeks later
Can't fault it
Thanks Brian, fault found. Drives like a different car.
Excellent service & staff
My car came back with a dent, when I called the garage I was told to send an email with photos of the damage, I did this straight away and after numerous phone calls I still have not had a response, it been 2 weeks now!
All was done in the time stated
Always helpful you know you are being well looked after.
Efficient, customer focused and personal delivery.
Everything went well. I don't expect to have to pay for for my journey to and from the garage though.
Quoted £97.00 to my wife to clear windscreen washer jets. Discrace!
The chap I saw when I arrived did not know I had a service plan and requested a courtesy car. When he said "have we told you how much the service will be?" was not a great opening!
Great service, responsive staff.
Fantastic service from start to finish and informed at every turn
Friendly and human throughout the interaction.
All ready on time and lovely car
Very satisfied with the whole process, and delivery of the car on time.
Unpressurised evaluation of need and understanding of requirements. Good and timely updates on delivery.
The service was impeccable from start to finish. Highly professional. Thanks Craig!
The sales man had a great personality and made me and my husband feel at home
The sales team were very helpful in every aspect in the way they handled my purchase
I looked at Mercedes, Jaguar and BMW and the customer service you provide is head and shoulders above the rest, nothing was to much trouble and even let me have a car for a weekend to test drive which was a major factor in my purchase.
The car and the service were what I expected
Impressive showroom, helpful and knowledgable staff
Clearly familiar with the product and purchasing options
Like the experience of buying a BMW. This was my first experience and it was in keeping with my expectations.
Friendly and informative service
Overall the service was fantastic until an oversight regarding paperwork led to the car being released before the finance paperwork had been signed. Hounding me when I'm in the middle of 5 night shifts on critical care isn't what I expect from bmw.
I can't fill this in because you haven't allowed for enough characters!
Knowledgeable and helpful.Very pleasant atmosphere in the BMW Centre. A big thank you must go to Casey Lyons, who "steered" us through the handover/sale. It was a brand new model,yet Casey answered all our questions.
Welcoming, attentive staff with good product knowledge explainging the key product benefits to allow me to make an informed choice without feeling pushed.
Good all round service,starts with the guy in the customer car park ,meet and greet ,welcoming reception and knowledgable and not pushy sales team
Everything went smoothly. I did not feel I had to haggle and work hard to try to get the best deal. I was treated fairly and with respect.
Staff were very helpful and understood what I wanted. The reason it is not a 5 star is that due to cost and availability, my choice of car was slightly limited
Paul Gower was very good, guiding me through the purchase, assisting in my choice of options which can be quite daunting, the valuation of my trade in, the paperwork and what happens next. The handover of the new car was slick and professional.