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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email email@example.com
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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Has to wait slightly longer than expected
Service itself was fine. You kept the car longer than necessary which was inconvenient.
The guy that I dealt with explained to me what was done to my car, they did extra check for me for free which I believe other garage will not do.
Was satisfied with the experience but thought it was in to have the recall work done not just be told the vehicle is good to go but will have to come in later when the parts are in
Just dropped one star for time to wait for courtesy car with service booking
Courteous polite, nice surroundings, attentive service.
Very good service as usual. I am, however, still waiting for an estimate for a very small body repair that I asked the Bodyshop to look at while the car was in.
Again, credit has to be given to Denise.
service team was helpful and kept me informed
I was kept waiting for 40Mins but when I chased up was seen promptly
Same answer as above. This is my second BMW after having a very bad experience with a new BMW many years ago. This time the experience of purchase & service has been the complete polar opposite. I could not be more happy with my customer care.
Easy to deal with sorted out my problem
I waited for my BMW to be serviced and it was completed in the time predicted and the cost was in my expectation
The way I was treated
Always prompt, efficient and personal service.
Service is always fantastic, quick, and attentive. The replacement vehicle was a great replacement.
Pleasant and friendly service
Helpful and professional staff at all levels
Because I was kept waiting
Again the problem with the brake fluid not changed at the time of collecting the car and a below standard required tyre tread.
When ever I go to Fairfield for a service or ordering a new car they are always welcoming they know who I am and why I am there. Service is excellent and when my car has been in for a service it is always completed timely.
I had a damaged tyre. The tyre had done less than 65 miles. I was told that I had hit a pot hole. I new I hadn't. I was told they would send the tyre back to Bridgestone for a check and the replacement was £166 ish..NOT ENOUGH ROOM TO ANSWER THIS
Was a problem with shaking car after surveying come up problem with plugs and was estimate repair with Im agre to do but in the collection been inform next two need replace so that mean extra cost so over all we have car with same problem (shaking)
The service was quick. Staff were friendly and helpful and the waiting area is nice.
On the other bmw services i had the car washed after service With this one no car wash plus some oil mark on my interiors
Service level good
The service provided by Joe Nicholls and his team (Chris, Adam, Brian) is simply superb. They have fantastic attention to detail and always make sure the service visit is completed with minimal fuss.
I was very happy with the service done. However the recall to do additional work in regards the the exhaust gas valve was not really explained to me. Further investigation on the internet reveals another major design flaw affecting diesel BMWs.
I didnt have to call for an update on my vehicle as I was contacted and told the status of the repair.very pleasant phone call.
Totally satisfied from initial booking to completion of service
Paul dueminal was very knowledgable on his subject and therefore most helpfull
Satisfied with service
The booking of the appointment was very smooth, as usual.....dealing with very professional people.
From dropping of the vehicle to collection I was made aware of the vehicle status and the service rep was waiting for me key in hand at 7 am!! Over the moon. Have had experience of other brands and none come close.
job done well with no problems
Very smooth and attentive. The parts department however to not respond to the question over availability of the Activity Sound Exhaust System.
Turned up on time and returned my vehicle as promised and nicely washed!
overall very good , kept informed
Care and attention to detail.
Everything was explained to me before and after. Staff very professional.
Everything was as simple as one could hope. And the car came back shiny and clean.
Derived this as a result of my answers to 3 and 4 below.
First impression as you walk into show room, clean, modern, and a excellent layout to view cars, will defined walk areas.Meet and greet of reception staff very good, service staff very helpful and keep you fully informed of what has been carried.
1, was told air conditioning service was not included in my service pack, so extra charge.2, requested the car to be ready for 4pm collection. I called at 3:45 and told the car would be ready at 4:30. When arriving at 4:30, I had to wait until 5:40
Car ready on time
Service booked easily dealt with promptly and carried out well
The service experience completely fulfilled my expectations
I was very much looked after throughout the process.
Pleased with service.
Car was serviced while i waited. Refreshments offered, kept up to date as to progress
No fuss on time beautiful clean car... feel good factorTen out of ten
Good advice given
It was a fast, no hassle service, but available times weren't the best.
Problem sorted out.
Just the job
They went out of their way to resolve the issue of two customers wanting the same car. The sales assistant knew the cats very well and could answer all my questions.
As stated above i have been dealing with BMW for a few years now and the service has been great, every problem i have had has been sorted out efficiently.
good service from start to finish
great deal on car
The sales person, Paul du menial laws excellent. Always knew what I wanted.
The whole experience was a positive one, offering absolute transparency and a feeling of trust.
Good salesman and although I have a closer dealership I would prefer to use Fairfield BMW. They give you honest advice.
Car didnt take long to be delivered, salesman went through some of main features which was helpful.
As with many, my job is hectic so I want changing my car to be as simple and hassle free as possible. Kevin Cole understood this - communicating by email & recognising that having already owned 2 BMW's I knew what I wanted; he sourced it, job done!
The salesman did all that he could to accomodate my wishes regarding the car.
I had a difficult few weeks as car I first bought was written off in a week and they found a solution
As with the answer in question 1 the help I get from Chris is excellent and the aim is always to provide exactly what I want.
Everything went through smoothly
Friendly, informative service.
Paul Bowers was very very helpful from start to finish your showroom was out of this world I fell in love with it all well done to all involved
Jay Singh made the whole process enjoyable and exciting. He found a brand new car that matched all of my requirements and then worked hard to get the price to where I needed it to be.
This was the first experience of using Fairfields and I was impressed with the quality of staff, and their knowledge of the car I purchased. The overall experience from first arrival at the showroom to taking delivery of my new car was excellent.
the staff involved were marvellous and patient...getting out of an E-class Merc into an X1 BMW (on a Motobility package) left me slightly disorientated....they (the two staff involved) were very friendly and courteous.
Jay and Dan were just great advocates for the brand, and the nothing is too much trouble mentality
Steve Pudney really made the experience for us. A genuine sales guy who cuts through all the patter
Very happy with the whole process.
Salesman extremely helpful
Salesman was knowledgeable, friendly, competent and caring
Everything was smooth and enjoyable.
Nothing is to much
No effort spared and a courtesy car was arranged which was of great benefit and much appreciated.
Top service from a great dealer