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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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BMW i8 Roadster

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Fairfield Sponsors Hadleigh Town Christmas Lights

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The booking of the appointment was very smooth, as usual.....dealing with very professional people.

Service

From dropping of the vehicle to collection I was made aware of the vehicle status and the service rep was waiting for me key in hand at 7 am!! Over the moon. Have had experience of other brands and none come close.

Service

Bellow zero

Service

job done well with no problems

Service

Turned up on time and returned my vehicle as promised and nicely washed!

Service

Very smooth and attentive. The parts department however to not respond to the question over availability of the Activity Sound Exhaust System.

Service

overall very good , kept informed

Service

Everything was explained to me before and after. Staff very professional.

Service

Care and attention to detail.

Service

Derived this as a result of my answers to 3 and 4 below.

Service

Everything was as simple as one could hope. And the car came back shiny and clean.

Service

First impression as you walk into show room, clean, modern, and a excellent layout to view cars, will defined walk areas.Meet and greet of reception staff very good, service staff very helpful and keep you fully informed of what has been carried.

Service

1, was told air conditioning service was not included in my service pack, so extra charge.2, requested the car to be ready for 4pm collection. I called at 3:45 and told the car would be ready at 4:30. When arriving at 4:30, I had to wait until 5:40

Service

Car ready on time

Service

Service booked easily dealt with promptly and carried out well

Service

I was very much looked after throughout the process.

Service

The service experience completely fulfilled my expectations

Service

Pleased with service.

Service

Car was serviced while i waited. Refreshments offered, kept up to date as to progress

Service

See above

Service

Just the job

Service

No fuss on time beautiful clean car... feel good factorTen out of ten

Service

It was a fast, no hassle service, but available times weren't the best.

Service

Problem sorted out.

Service

Good advice given

Service

I was unable to visit Fairfield due to illness so Fairfield picked up and delivered my car back

Service

everytime i have been into Fairfield either when buying a car or having a service, it is obvious that they do everything they can for their customers

Service

Good value, friendly staff. Liked the service video too!

Service

I was informed thought of the completion time and the MOT was explained afterwards.

Service

They did everything I asked and the parts department went out of their way to assist me. They deserve a pat on the back.

Service

Dealer tried to help but you can see they are tightly controlled by BMW uk

Service

I was left dissatisfied due to the fact that I was not kept up to date with what was happening with my vehicle once you had it. I had an update at 7:30 which was too late and then I had to pick it up the next morning which resulted in me being late

Service

Helpful and patience staff

Service

Had a few problems at the start, but Monty sorted them out for me.

Service

I've just had the service and MOT completed. Although I took out a 5 year service contract I still had to pay for items on this service.Additionally, when I now start the car, it alerts me "Next service in 1,300 miles or 03/2019".I'm very confused!

Service

My car was squeezed in at short notice and diagnosed quickly

Service

I was kept updated constantly by the staff and nothing was to much trouble. They did not even bill me as they said the issue was so small and they felt they kept me waiting. I was very happy when I left.

Service

Took 3 days to do what should have been done in one. I have since had a meeting with Joe Nicholls, the Service Manager to discuss the problems I had.

Service

After dealing with Fairfield for 40 years their standard has not slipped. As a major BMW garage with lots of pressures from other car manufacturers Fairfield have kept the personal and friendly approach that we found over 40 years ago. Excellent.

Service

My car was in for an mot and oil service but is rarely used so hadn’t been serviced for a while.Fairfield took the time to check back through its history and advise that other fluids hadn’t been changed so this could be rectified,Great service.

Service

Headlight issue

Service

Service very good,health checks by video could be better background noise from other services caused sound issues

Service

Kept to time

Service

did what you said you would do. No surprises

Service

The service was just about delivered in the allotted time slot

Service

The service staff were great. The guy I picked up from was particularly nice.

Service

For the first time in 10 months my cameras work!

Service

I have been bringing my BMW to this garage for the last 4 years and this is the first time I have been treated like a Customer instead of company car driver the service advisor was excellent.

Service

I've been a Fairfield customer for 22 years.

Service

Have had the same car for many years always had it serviced by BMWThey give an excellent service and I fell I can trust them to do the needfulTo the car. Staff are always very helpful. Really pleased with Fairfield BMW

Service

Very helpful and good communication

Service

timely and pleasant

Service

Professional staff that gives all necessary details about the car

Service

I was fortunate to be able to wait while the service was carried out,which was a huge bonus

Service

Perfectly functional transaction for end of warranty service, MOT etc

Service

Extremely satisfied moreover with the video evidence sent to me after the work was carried out.

Service

The staff are always polite whether they are mechanics or assistants all give there best.

Service

Satisfied - did take a little longer than I anticipated but not a huge problem on the day.

Service

Always happy with the team at Fairfield.

Service

Same as above. I now have to pay for car clean.

Service

Pleasant staff and environment. Car was cleaned beautifully too

Service

The service was as always exemplary.The staff are friendly, welcoming and very helpful

Service

Gary ledgett was brilliant. Couldn’t of expected anything more!

Service

Service done in good time and video sent for piece of mind

Service

Work to be done explained beforehand and service on time and punctual. Friendly yet professional service.

Service

Been coming to Fairfield for 22 years. Keep doing what you do.

Service

Kept informed at all times and looked after.

Service

Not bad but left dust caps loose and 2 are lost after new tyres fitted. Haven't complained yet as haven't had time ??. Also didn't get service wash because it snowed ?????

Service

It's been a couple of weeks since my service, my car was booked in on the same day for the body shop to take a look at my broken black kidney grill and get me a price to fix and also look at a couple of marks on my alloy wheels with a price to fix

Service

I had a mot and brake fluid change,and very much liked the text video of my car being checked

Service

Overall great experience. Friendly staff who were understanding and went out of their way.

Service

The service adviser (Mr Hipolito Montero) was very good, very helpful and kept me informed all the time. Cannot ask for a better service.

Service

Work completed to my satisfaction and fully explainef to me.

Service

initial booking and communication effective and efficient.

Service

Excellent service! James from the workshop was particularly helpful in explaining issues with my car.

Service

I have been dealing with Fairfield For approx 36 years and have always received a first class Service hence I keep returning

Service

Polite / courteous and problem resolved under warranty within 24 hours.. Having reported the problem early Thursday am though, it could not be attended to till Monday which was my only (little) gripe.

Service

Booked MOT and waited in. Good refreshment facility and TV and newspaper.

Service

very satisfied would have been a 10 had a video been sent as told.

Service

Quality work

Service

Very efficient and made you feel welcome

Service

Couldn't quite give it 5 stars as the valet to the car made the windows very smeary it was as if the cleaning fluid had been spray on and just left It left a very milky white film had trouble seeing through the windows had to wash it again at home

Service

Did not reset service timer and did not get back to me regarding an inquiry about the body shop.

Service

pleased with services only wish they could have picked up and delivered vehicle.

Service

Service carried out on time with no hassle

Service

Almost prefect but the car not being ready until the following day left it short of the mark.

Service

The whole experience was very good. All staff very polite and courteous.Price was also reasonable. Hospitality also very good.

Service

Even got help to park my car in the car park due to snow, by putting grit by and under my rear wheels

Service

No call back at end of day despite closing within an hour. I had to call to chase. Expected a courtesy call if nothing else, after all car had been with the garage since 9am

Service

Full marks were withheld because we waited two and a half hours, which was longer than advised.

Service

Because......appointment time was given and kept. Plus respectful treatment from all members of staff.

Service

I asked if they could update maps as they had the car for 2 days and I can’t upload on to my work computer, I have the map updates till 2019 so not sure why they couldn’t help out?

Service

Hassle free service.

Service

service book not stampedcar wash / valet not very good

Service

very satisfied as service manager explained the procedure and how long this would take.I waited in the showroom whilst the service was taking place and amazed I received a video of the underside of the vehicle as inspection took place.

Service

When bookin in vehicle we were told the job could take between 1-4 hours. On the day we received a visule health check email which proved that the car was not worked until 4pm if job had taken 4 hrs we would not have got the car back

Service

Chris Oscroft collected and returned my vehicle and kept me informed throughout the service. I’d always recommend this dealership

Service

Easy booking, courtsey car and efficient and promote service.

Service

Although the work described above was supposed to take five hours it became clear that warranty work was not properly scheduled so was done when a mechanic was spare. My car was not returned for almost two weeks, which I do not consider reasonable.

Service

the staff involved were marvellous and patient...getting out of an E-class Merc into an X1 BMW (on a Motobility package) left me slightly disorientated....they (the two staff involved) were very friendly and courteous.

Sales

Jay and Dan were just great advocates for the brand, and the ‘nothing is too much trouble’ mentality

Sales

Very happy with the whole process.

Sales

As previously mentioned, the initial customer service was very good but the follow up was somewhat lacking. Whilst I do not expect regular contact once the transaction has finished it would have been nice to have some consistency throughout.

Sales

Steve Pudney really made the experience for us. A genuine sales guy who cuts through all the patter

Sales

Salesman extremely helpful

Sales

Salesman was knowledgeable, friendly, competent and caring

Sales

Everything was smooth and enjoyable.

Sales

Nothing is to much

Sales

Top service from a great dealer

Sales

No effort spared and a courtesy car was arranged which was of great benefit and much appreciated.

Sales

New showroom, guidance offered, courteous staff and Paul Dumenil was excellent, stayed beyond his working hours. Friendly.

Sales

team worked hard to find the right vehicle for my specification and budget

Sales

The experience from start to finish was exceptional. It had a lot to do with Sofiane. To be honest everyone working there was very welcoming and it had a real family vibe. Love the car and our experience was perfect.

Sales

Car not ready to pick up on the arranged day due to the car not being registered until the following day. The car was delivered to my home the following morning.

Sales

Purchase was fast and little effort involved

Sales

Very good was looked after excellently

Sales

Customer Service was excellent. I was kept up to date with the progress of the vehicle and staff were friendly and made me feel welcome. The car was waiting in a private room which was a nice touch and was shown the vehicle controls

Sales

Efficient and friendly

Sales

The experience overall was enjoyable and professional. There was a delay of over a week from the expected delivery date to the actual delivery, but I was compensated by extra fuel and a discount on roof bars, which placated me.

Sales

Mr Steve Pudney cannot be praised enough his knowledge and assistance was invaluable. All of the staff made the whole experience of buying a BMW car nothing short of a pleasure. Well done Fairfield BMW of westcliff on sea essex

Sales

Satisfied

Sales

Welcome reception (Julia) and great service from Cariss and Andy

Sales

Greg the sales person was fantastic the knowledge he had on my particular car was amazing.

Sales

Everything in the car was explained in detail to me by Casey and you could see he was as excited about the car as I was. Great service.

Sales

Great support from Craig and team going through all my questions. Car was perfect

Sales

No cause to complain about anything.

Sales

Excellent experience with Greg Dunning. Superb professional service. Enthusiastic about product.Made the whole process enjoyable.Centre was accommodating and patient when we had doubts about our model choice.

Sales

Greg Dunning was excellent and very patient, clearly explaining the options available to us. I am sure it was a hard sell but it didn't feel like one.Nikki Whiskin was also excellent at dealing with the financial services side.

Sales

Started with healthy bank balance finished less wealthy but with a great car. Many thanks J??

Sales

Paul and co. were exceptional working with us to deliver a vehicle that met our personal needs.

Sales

Very satisfied

Sales

The sales process was far superior to our experience of purchasing a Range Rover. Everybody involved was attentive, efficient, friendly and knowledgeable in products and services.

Sales

Always great service from our dealership, nothing too much trouble, always kept up to date with the purchase/delivery process, just excellent!

Sales

Had no problems with anything stress free that’s how it should be done

Sales

Personalised and attentive service

Sales

Stephanie-our sales person-was very thorough in explaining everything to us-didn;t mind going over things again if I didn't understand first time(technology side of things)

Sales

Great service by Kevin. Loved the little video clip received.

Sales

No hanging around everything explained