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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email email@example.com
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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I was satisfied - my car was serviced, I was able to work in comfort whilst it was being carried out and everything went smoothly.
first class service
Fast and efficient
The overall experience is very good. But the initial delay before handing over key for standard service on the long side ditto on collection (8-10 minutes)
The team dealt professionally as well as friendly
Simply I got what I wanted with no problems
Car serviced reasonably quickly and washed. Only minor gripe for which I have not scored down was that I would have preferred my seat not to have been moved.
Fairly smooth and uneventful, apart from waiting time at dealership.Very pleased with customer care.
Always receive good professional courteous service from Fairfield. Monty is a good chap.
Efficient and helpful
Service was booked in good time, good standard of courtesy car given, good communication around any further works required.
As above. With little or no idea of why the car was in the garage it is difficult to comment. However, all staff were polite and courteous.
Very attentive and polite staff in a warm and inviting environment.
Enough people working to have come over and told me it was taking longer then the time I'd been quoted. Staff are friendly enough. Was glad for the seating area and the coffee
Vehicle was returned quickly and the cost was very reasonable on this occasion.
My car's early service-while-you-wait fitted into my working day and was faultlessly executed by Fairfield.
Although problematic and time consuming, the fault was found and resolved. Especial thanks to Hipolito Montero (Monte) whose communication and ownership of the problem saved me from losing the plot. He was at all times professional and very "human"
They did what I wanted when they said they would. That's all I require.
I would have been happier if the problem with my car had been resolved in 2 visits as opposed to 6. Service never called me back in a timely fashion, I was always chasing them
I feel my car always returns from a service with a new lease of life, I know it sounds silly but it always feels different to drive, it also makes feel that Ive been given value for money.
Car cleaning very basic, boot not done, Adblu quite expensive
I was promised a valuation when approached by phone. Would have taken place during service visit. None was forthcoming....
Despite the car being booked in at 8.00am the car was not ready until after 2.00pm and that was only because I specifically requested this time otherwise it would have been later. In the end the promised valet did not materialise
We always come away ftom Fairfields smiling.
Vehicle ready for collection at correct time
Again.....excellent service all round.
Could have had 5 star but for the fact the service book was not stamped and I had to return to the garage to rectify this.
No trouble with anything. Everything perfect and right 1st time round.
There was nothing to not be satisfied with.
lack of customer service and call backs
Very satisfied with the technical aspects of the service and the personal interaction with the BMW team. Concerned that I arrived to collect my car 2 hours after being told it was ready and still had to wait another hour before I could go.
Good all round service.
See above. My only complaint is the cost of the mot which, if I'd known how much it was going to be, I would have had done elsewhere at a far more competitive price.
I thought the guys there did a great job fixing our problem, they were extremely helpful and kept us informed
They were very efficient and my car was available to pick up only a few hours after it was dropped off.
Service was completed as expected
No call to say my car was ready. As closing time i felt rushed to pay and leave. The service book was not updated since 2015 asked to bring it back rather than update whilst I was there.
See above. It's a great dealership. Professional from receptionists, to service team to technicians.
It was an expected service, just a pity that I am returning the vehicle this week.
As above. I've been a dedicated BMW customer for years, and never had anything like this before!
Very professional from the greet in the car park, then the reception and service manager through to the mini valet
As above !
Reminders sent, courtesy car available as promised, quick attention on arrival and collection, no problems with the service.
Satisfied with service and timing .
Well explained about the work done
As previous answer disappointed service could not be completed in full. Will now have to re-book once the conditional service indication turns amber for the remaining service elements required this year.
The work on my partner's car was completed satisfactorily but issues about the Protect X on my new car were not resolved at the time and are still outstanding.
Could have gone into detail with what they did on the service and what will need attention on the car soon (brakes, etc.)
Car was in for routine service. Dealt with in the usual very efficient manner and staff were welcoming and personable as usual.
I was not informed of my car being kept overnight for it's Mot and service until I phoned at 5.30 (as it was collected at 8.30 am I thought it was a long time) then the service book was not stamped on the return the next day!
The time scale for the repair to be completed was delayed because of lunchtime breaks. The receptionist,s and parking attendant were great. The show room has a friendly feel to it.
need to sort customer service
Excellent service and helpful advice.
Service carried out at appointment time and with the duration stated when booking. Addition items checked as requested
Friendly greeting Kept informed in time scale of service etc . Also listened to other sales personal speaking to other customers in the same way .
Visited Fairfield to seek advice and trouble shoot a possible problem without having booked 'an appointment'. Technical staff agreed a road test, confirmed a potential fault and diagnosed the problem accurately. Part ordered and repair completed.
I was not completely satisfied because it took four (4) appointments, (three of which Fairfield failed to deliver) to correct a factory flaw relating to the child seat fixtures at the back.
I booked the car in for a specific date, the wednesday of that week as I needed the car for the weekend. Dropped the car in on said date, then heard nothing back until Thursday saying they had only just got it to the garage and would try to get it...
A pain free and smoothly executed experience
As a bove
Service itself was quick
Because Faifield BMW dealership produces nothing but excellence at all levels
Nothing to fault the dealership for
excellent service from this Garage as always - booking in smooth, an excellent elderly man picking up the car who was a good advert for Fairfield and great support from the technical team.
Never had any problems with my car due to excellent regular servicing,and you are also told in advance what will need doing in the near future.
The lack of communication for nearly 72 hours. When service is done, BMW normally does a courtesy car wash and vacuum clean, but it wasnt done.
Work completed to my satisfaction
I was greeting by first name from the member of staff from the servicing team just by looking at my number plate- very organised, polite and professional. Seating the the main reception with a coffee and told exactly what I would be expected.
The culture at this dealership is terrible. Phone calls are very rarely returned particularly from the service dept.
The service was done in a very timely manner, I was also made very welcome.
I was greeted as I entered the building and was offers beverages by your team and was then introduced to one of the service team members.
My vehicle was always returned to me in immaculate condition being valeted and in pristine condition.
I needed my car serviced by a particular time and despite additional work that had to be done, Fairfield BMW delivered. Making one very, very happy customer.
A perfectly undertaken service including a video together with an excellent customer waiting experience.
service was fine but I would have liked to be told it would cost £300 for a minor service beforehand. Also the complimentary carwash smeared all of my windows and I had to spend 20 minutes cleaning them again
No information on progress of the service. Was not advised that a reprogramming would result in seat and radio settings being lost.
car not returned until midday the day after collection when I was told it would be collected and returned in a day
Excellent, friendly and helpful service
I believe that better service should be provided and communication should be clear.
The car was examined thoroughly and fully explained reasons for any work.
Everything was done as expected and the car came back to me cleaned!
Very good apart from time waiting to be seen on check in and collection . Value service for cars 3yrs + not pointed out at time of booking - would have paid a lot more if I hadn't asked about it !
Service was included, was quick and easy
Fairfield makes you feel part of a family
Overall Ok. the car was however not particularly well cleaned after the service
Everything was done and was washed and cleaned after
I was given the arranged replacement car for the day. An interesting electric vehicle, the service was completed very quickly and the person I dealt with at the dealer snr Montero was very helpful.
all done very quickly and kept updated daily on the progress.
All went very smoothly and quick
Attentive service received , I was dealt with in a very friendly , professional manner throughout the purchase process .
Great hot chocolate and friendly helpful advice. Second time back for a new car
The retail consultant, Casey was very knowledgeable about the product and totally professional. He made the whole purchasing experience a pleasure.
Greg Dunning my sales consultant, was excellent from start to finish, I can't compliment him enough.
Had to return to garage to have number plates changes but everyone else did a good job
every need taken care off
Easy produces thanks to Casey Lyons
Very simply process
Very professional set up.
Excellent service and personnel
Car was ready on time when collected and shown round the car in detail
A smooth transaction and the car was ready within expectations.
It was lovely experience and exciting the staff were really helpful and thorough with the handover of my new car it was great.
every member of staff was friendly and helpful
Very happy with the car. The whole experience overall was very good.
Everything is always better with BMW
Knowledge of the vehicle was excellant....The guys were....helpful and so patient with me. Nothing too much trouble.
We bought a 3 series touring for a family holiday. When it was getting closer to the date of the holiday it was hard for us to pick the car up so the guys at Fairfield arranged for delivery to my office in a very quick period of time.
Covered all the info about my new car in a straightforward way
Clean, friendly and modern dealership.
The car was ready quickly and wonderfully cleaned and polished and the coffee is superb.
Attention to detail. Can do attitude.
Very friendly and helpful staff throughout the hand over
Proffesional approach from all sides of sales to pick up.