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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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BMW i8 Roadster

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was unable to visit Fairfield due to illness so Fairfield picked up and delivered my car back

Service

everytime i have been into Fairfield either when buying a car or having a service, it is obvious that they do everything they can for their customers

Service

Good value, friendly staff. Liked the service video too!

Service

Dealer tried to help but you can see they are tightly controlled by BMW uk

Service

They did everything I asked and the parts department went out of their way to assist me. They deserve a pat on the back.

Service

I was informed thought of the completion time and the MOT was explained afterwards.

Service

I was left dissatisfied due to the fact that I was not kept up to date with what was happening with my vehicle once you had it. I had an update at 7:30 which was too late and then I had to pick it up the next morning which resulted in me being late

Service

Had a few problems at the start, but Monty sorted them out for me.

Service

Helpful and patience staff

Service

I was kept updated constantly by the staff and nothing was to much trouble. They did not even bill me as they said the issue was so small and they felt they kept me waiting. I was very happy when I left.

Service

I've just had the service and MOT completed. Although I took out a 5 year service contract I still had to pay for items on this service.Additionally, when I now start the car, it alerts me "Next service in 1,300 miles or 03/2019".I'm very confused!

Service

My car was squeezed in at short notice and diagnosed quickly

Service

Took 3 days to do what should have been done in one. I have since had a meeting with Joe Nicholls, the Service Manager to discuss the problems I had.

Service

My car was in for an mot and oil service but is rarely used so hadn’t been serviced for a while.Fairfield took the time to check back through its history and advise that other fluids hadn’t been changed so this could be rectified,Great service.

Service

After dealing with Fairfield for 40 years their standard has not slipped. As a major BMW garage with lots of pressures from other car manufacturers Fairfield have kept the personal and friendly approach that we found over 40 years ago. Excellent.

Service

Headlight issue

Service

Kept to time

Service

Service very good,health checks by video could be better background noise from other services caused sound issues

Service

did what you said you would do. No surprises

Service

The service staff were great. The guy I picked up from was particularly nice.

Service

The service was just about delivered in the allotted time slot

Service

For the first time in 10 months my cameras work!

Service

I've been a Fairfield customer for 22 years.

Service

I have been bringing my BMW to this garage for the last 4 years and this is the first time I have been treated like a Customer instead of company car driver the service advisor was excellent.

Service

Have had the same car for many years always had it serviced by BMWThey give an excellent service and I fell I can trust them to do the needfulTo the car. Staff are always very helpful. Really pleased with Fairfield BMW

Service

Very helpful and good communication

Service

Professional staff that gives all necessary details about the car

Service

timely and pleasant

Service

I was fortunate to be able to wait while the service was carried out,which was a huge bonus

Service

Satisfied - did take a little longer than I anticipated but not a huge problem on the day.

Service

Extremely satisfied moreover with the video evidence sent to me after the work was carried out.

Service

The staff are always polite whether they are mechanics or assistants all give there best.

Service

Perfectly functional transaction for end of warranty service, MOT etc

Service

Always happy with the team at Fairfield.

Service

Pleasant staff and environment. Car was cleaned beautifully too

Service

Same as above. I now have to pay for car clean.

Service

Gary ledgett was brilliant. Couldn’t of expected anything more!

Service

The service was as always exemplary.The staff are friendly, welcoming and very helpful

Service

Service done in good time and video sent for piece of mind

Service

Kept informed at all times and looked after.

Service

Not bad but left dust caps loose and 2 are lost after new tyres fitted. Haven't complained yet as haven't had time ??. Also didn't get service wash because it snowed ?????

Service

Been coming to Fairfield for 22 years. Keep doing what you do.

Service

Work to be done explained beforehand and service on time and punctual. Friendly yet professional service.

Service

It's been a couple of weeks since my service, my car was booked in on the same day for the body shop to take a look at my broken black kidney grill and get me a price to fix and also look at a couple of marks on my alloy wheels with a price to fix

Service

I had a mot and brake fluid change,and very much liked the text video of my car being checked

Service

Work completed to my satisfaction and fully explainef to me.

Service

Overall great experience. Friendly staff who were understanding and went out of their way.

Service

The service adviser (Mr Hipolito Montero) was very good, very helpful and kept me informed all the time. Cannot ask for a better service.

Service

initial booking and communication effective and efficient.

Service

Excellent service! James from the workshop was particularly helpful in explaining issues with my car.

Service

I have been dealing with Fairfield For approx 36 years and have always received a first class Service hence I keep returning

Service

Polite / courteous and problem resolved under warranty within 24 hours.. Having reported the problem early Thursday am though, it could not be attended to till Monday which was my only (little) gripe.

Service

very satisfied would have been a 10 had a video been sent as told.

Service

Booked MOT and waited in. Good refreshment facility and TV and newspaper.

Service

Quality work

Service

Very efficient and made you feel welcome

Service

Couldn't quite give it 5 stars as the valet to the car made the windows very smeary it was as if the cleaning fluid had been spray on and just left It left a very milky white film had trouble seeing through the windows had to wash it again at home

Service

Did not reset service timer and did not get back to me regarding an inquiry about the body shop.

Service

Almost prefect but the car not being ready until the following day left it short of the mark.

Service

pleased with services only wish they could have picked up and delivered vehicle.

Service

Service carried out on time with no hassle

Service

The whole experience was very good. All staff very polite and courteous.Price was also reasonable. Hospitality also very good.

Service

No call back at end of day despite closing within an hour. I had to call to chase. Expected a courtesy call if nothing else, after all car had been with the garage since 9am

Service

Full marks were withheld because we waited two and a half hours, which was longer than advised.

Service

Even got help to park my car in the car park due to snow, by putting grit by and under my rear wheels

Service

very satisfied as service manager explained the procedure and how long this would take.I waited in the showroom whilst the service was taking place and amazed I received a video of the underside of the vehicle as inspection took place.

Service

When bookin in vehicle we were told the job could take between 1-4 hours. On the day we received a visule health check email which proved that the car was not worked until 4pm if job had taken 4 hrs we would not have got the car back

Service

Hassle free service.

Service

Because......appointment time was given and kept. Plus respectful treatment from all members of staff.

Service

Chris Oscroft collected and returned my vehicle and kept me informed throughout the service. I’d always recommend this dealership

Service

I asked if they could update maps as they had the car for 2 days and I can’t upload on to my work computer, I have the map updates till 2019 so not sure why they couldn’t help out?

Service

service book not stampedcar wash / valet not very good

Service

Easy booking, courtsey car and efficient and promote service.

Service

Although the work described above was supposed to take five hours it became clear that warranty work was not properly scheduled so was done when a mechanic was spare. My car was not returned for almost two weeks, which I do not consider reasonable.

Service

Given the earlier comments I would not be able to give abetter experience of the service.

Service

Always excellent at Fairfield,

Service

One small issue with my vehicles record has caused some issues, also the record of my vehicle seems to have different name, someone need edumacating for sure....

Service

The brake fluid service is very expensive for what it is so only 4 stars as everything else was very good.

Service

Everything attended to promptly and correctly

Service

Car serviced and cleaned earlier than expected. Communication was good.

Service

No problems. They kept us informed at all times.

Service

as above

Service

Quick efficient and friendly service

Service

Didn't like the time spent waiting to drop off the keys and collect the car

Service

Car runs like a dream

Service

They have always been fantastic, no matter the time of day or the reason why I'm contacting them.

Service

Punctual and straightforward service and polite staff

Service

Pleasant venue with staff to match

Service

Completed on time.

Service

This visit was for MOT not a service. Pre-check revealed new tyres needed which meant I couldn't have my car back the same day and a car was loaned to me as I needed transport early the following morning

Service

All work completed on time and fully informed of what had been carried out.

Service

Very helpful and kept me informed throughout the repair process

Service

All very good. No issues or problems

Service

all work carried out and a nice video of car check sent

Service

Work done no problems

Service

A good efficient service, from my initial phone booking to arranging a courtesy car to picking up my serviced car, which was ready on the time I requested. Perfect!

Service

Currently some notice flagging up to do with the battery

Service

The computer has not been reset so "Service" still appears.

Service

Great customer service. Showroom is awesome.

Service

My car was given a complete health check and a video text sent to meExcellent

Service

I had a good experience

Service

My car was in due to a damaged wing mirror, I was told this would only take an hour to repair but when I arrived the consultant advised that the car was due a service so arranged for a courtesy car and both issues were resolved within a day.

Service

service completed on time, kept well informed and car cleaned too.

Service

Always do a good job. Keep me informed of progress and explain everything. They went out of their way to ensure that I was looked after as a customer.

Service

i still have paper down my air vent making noise with the air vent, gentlemen said to get rid of that he would need to take the dash board out. didnt understand having the car for a week this wasnt done.

Service

At this service they alerted me that one of my rear tyres had a small cut and as I was due for a MOT on 1st March It would need replacing, I shopped around and found BMW tyres much cheaper and Fairfield matched the price, very please with that.

Service

I had to wait a while, but was constantly getting updated on the progress of my car

Service

Very friendly and efficient.

Service

Although we did not have to pay for the faulty part which had already failed previously & wasn't replaced then, the garage time costs of replacing it we have had to pay for, aswell as the breakdown costs of our X6 being towed to our local BMW dealer.

Service

Staff very helpfull

Service

They took great care and even a video health check. Cleaned inside and out.

Service

Good service in a high quality facility and resolved the problem quickly

Service

1. Video explaining the conditions of the parts associated with the service2. As my car’s warranty was close to running out, Fairfield performed some additional checks to ensure that the vehicle is in good condition. I didn’t had to ask them

Service

Booked a Service (Service Agreement), 3 year Warranty Check, and MOT. Whilst the Brake Fluid was changed, and MOT completed, the Service was not due to service indicator reading 1400 (s/b 1000 or less). Not explained prior, and needs rebooking.

Service

Staff very friendly and accomodatingSofian and Adrian Rodgers most helpfulMonty in servicing also a good guy

Service

Friendly people and service but very expensive

Service

Service carried out on time car cleaned immaculately on completion.

Service

It was at the level one would expect from a premier brand.

Service

as before nothing to complain about.

Service

New showroom, guidance offered, courteous staff and Paul Dumenil was excellent, stayed beyond his working hours. Friendly.

Sales

Purchase was fast and little effort involved

Sales

Customer Service was excellent. I was kept up to date with the progress of the vehicle and staff were friendly and made me feel welcome. The car was waiting in a private room which was a nice touch and was shown the vehicle controls

Sales

The experience overall was enjoyable and professional. There was a delay of over a week from the expected delivery date to the actual delivery, but I was compensated by extra fuel and a discount on roof bars, which placated me.

Sales

Efficient and friendly

Sales

Very good was looked after excellently

Sales

Mr Steve Pudney cannot be praised enough his knowledge and assistance was invaluable. All of the staff made the whole experience of buying a BMW car nothing short of a pleasure. Well done Fairfield BMW of westcliff on sea essex

Sales

Greg the sales person was fantastic the knowledge he had on my particular car was amazing.

Sales

Welcome reception (Julia) and great service from Cariss and Andy

Sales

Satisfied

Sales

Great support from Craig and team going through all my questions. Car was perfect

Sales

Everything in the car was explained in detail to me by Casey and you could see he was as excited about the car as I was. Great service.

Sales

No cause to complain about anything.

Sales

Excellent experience with Greg Dunning. Superb professional service. Enthusiastic about product.Made the whole process enjoyable.Centre was accommodating and patient when we had doubts about our model choice.

Sales

Greg Dunning was excellent and very patient, clearly explaining the options available to us. I am sure it was a hard sell but it didn't feel like one.Nikki Whiskin was also excellent at dealing with the financial services side.

Sales

Started with healthy bank balance finished less wealthy but with a great car. Many thanks J??

Sales

Very satisfied

Sales

Paul and co. were exceptional working with us to deliver a vehicle that met our personal needs.

Sales

The sales process was far superior to our experience of purchasing a Range Rover. Everybody involved was attentive, efficient, friendly and knowledgeable in products and services.

Sales

Always great service from our dealership, nothing too much trouble, always kept up to date with the purchase/delivery process, just excellent!

Sales

Had no problems with anything stress free that’s how it should be done

Sales

Stephanie-our sales person-was very thorough in explaining everything to us-didn;t mind going over things again if I didn't understand first time(technology side of things)

Sales

Personalised and attentive service

Sales

Great service by Kevin. Loved the little video clip received.

Sales

No hanging around everything explained

Sales

I was very satisfied and thought the personal touch with a big bow on the bonnet was very nice.

Sales

The showroom at Southend BMW is state of the art and reception staff friendly and helpful with drinks being offered as soon as you come through the door. Collecting my car was trouble free

Sales

Just the attention to detail and my needs

Sales

Excellent service, excellent knowledge, polite and courteous and helpful staff. Handover of vehicle was excellent, lovely to be made feel that your purchase really mattered to salesman and garage.

Sales

Felt welcomed from the start, couldn't do enough