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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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Impress with the new BMW Shadow Edition

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THE BMW LOWER EMISSIONS ALLOWANCE OFFER.

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The BMW Lower Emissions Allowance.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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Vacancy for BMW Vehicle Technician

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SUFC Mascot Day Winner

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BMW i3 Service Inclusive

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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The Power of 'M'

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FAIRFIELD UNIQUE BMW INDIVIDUAL PAINT COLLECTION

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Marrs

Used Car Sales Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Steve Cantle

Bodyshop Manager

Adam Walsh

Parts Manager

Neil Bacon

Service Manager
  • Department Service

Tom Crockett

BMW Genius

Reception

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was done in a very timely manner, I was also made very welcome.

Service

I was greeted as I entered the building and was offers beverages by your team and was then introduced to one of the service team members.

Service

I needed my car serviced by a particular time and despite additional work that had to be done, Fairfield BMW delivered. Making one very, very happy customer.

Service

My vehicle was always returned to me in immaculate condition being valeted and in pristine condition.

Service

Excellent service

Service

A perfectly undertaken service including a video together with an excellent customer waiting experience.

Service

service was fine but I would have liked to be told it would cost £300 for a minor service beforehand. Also the complimentary carwash smeared all of my windows and I had to spend 20 minutes cleaning them again

Service

No information on progress of the service. Was not advised that a reprogramming would result in seat and radio settings being lost.

Service

car not returned until midday the day after collection when I was told it would be collected and returned in a day

Service

Excellent, friendly and helpful service

Service

I believe that better service should be provided and communication should be clear.

Service

Very good apart from time waiting to be seen on check in and collection . Value service for cars 3yrs + not pointed out at time of booking - would have paid a lot more if I hadn't asked about it !

Service

Everything was done as expected and the car came back to me cleaned!

Service

The car was examined thoroughly and fully explained reasons for any work.

Service

Service was included, was quick and easy

Service

Everything was done and was washed and cleaned after

Service

Can't fault

Service

Overall Ok. the car was however not particularly well cleaned after the service

Service

Fairfield makes you feel part of a family

Service

I was given the arranged replacement car for the day. An interesting electric vehicle, the service was completed very quickly and the person I dealt with at the dealer snr Montero was very helpful.

Service

Carried out work required with no fuss

Service

AS ABOVE

Service

Service fine but received 2 texts with wrong date. Took several hours to speak to service centre to book date. They did not ring back so had to wait another 20 minutes to get through booked service then was sent wrong date twice.

Service

Service completed on time - good feedback.

Service

Outstanding even got a video of the engineer talking about the car

Service

quality of work, only not completely satisfied as unable to open the bonnet although have been asked to visit the centre when suitable.

Service

See above - at least 3 attempts,pts. Calls not immediately returned.

Service

Didn't give 5 as had to wait for part for A/C. However, other than that excellent service as always.

Service

See above. Actual run in service was okay

Service

It was good but they would not drop me off

Service

Never recieved phone call to say when car was ready. I had to chase and told service advisor gone home. I said that i didnt want the car washed, cleary see this ticked on service sheet. When collecting car had to wait because it was being washed!!!!

Service

Excellent service from Fairfield.

Service

had to walk home in the rain(unplanned visit-breakdown) no estimated completion for the car, made several phone calls on different days-no call returned-I ended up visiting in my own time to find out whats going on

Service

My car was dropped off at 8.00 in the morning, I was expecting it at 5.00 to collect, it was not ready until 6.20, car was not washed either. No feedback on visual condition of car, e.g tyres, or any concerns for a full service

Service

Service completed on time, waited in comfortable area and technician explained current status of vehicle.

Service

When i booked in for this recall the first available appointment was over 2 weeks away. As a recall there should be a priority especially as this related to a safety aspect of the vehicle( passenger airbag).

Service

I dropped the car off a day earlier for convenience and I was kept in the picture regarding the work to be done

Service

Numerous call made at best 5% of my calls were returned. Service staff constantly in meetings etc.

Service

Fairfields were professional, friendly and polite and ensured our comfort while we at their premises.

Service

The price I had to pay was reasonable and the car performed better after the service.

Service

When I arranged the service I was not given a time, I did say I will drop off my car sometime in the morning and leave it there all day. When I arrived I found out that I was booked in for 7am. There was also a lack of parking spaces.

Service

Having booked the car in it was postponed by the dealer for 3 days which was an inconvenience as I had it all planned. When I then took the car in for a day I was informed at 4pm that work had not even started and it would take nearly 2 days

Service

Everything completed as asked for

Service

Service staff friendly and professional

Service

Car returnd but no curtesy call. called twice but couldn't get anyone to confirm what had been done. One prob. hadn't been corrected and no info on body shop inspection which later found out hadn't been done. Called service mgr Monday who apologised

Service

Was not kept a breast of time /length car will be in for repair.I visited showroom to enquire

Service

I like to leave space for any improvements

Service

Car washed and ready to drive away

Service

I was welcomed and looked after without any fuss

Service

Everyone was very helpful, very thorough and I was kept well informed of what was happening. I feel like they made a good effort to be as helpful as possible.

Service

I was given a loan car whilst my car was in the garage. When I picked up my car after the service it had been cleaned for me.

Service

The Service team looked after me through, kept me updated throughout and the waiting area with TV, WiFi and Tea/Coffee was excellent.

Service

Service completed quicker than expected/advised BUT-1 Computer not set for next service correctly, new date May set but mileage as 2000 not 10000; 2 Advised nail in rear nearside tyre. At home when checking locking bolt from wheel missing.

Service

Excellence service from the greeting by the parking attendant, who addressed me by name and showed me where to park.Job done in the time frame given, car washed , very good experience.Thank you BMW.

Service

My car was in for a fast lane service I was met in reception after a free coffee and an hour and a half later my car was serviced and cleaned inside and out, you couldn't really ask for more!

Service

They recognised I was in for a service and that I was early. They made me feel very welcome.

Service

Would have been completely satisfied but one week later when looking for some special coins left in my glove box in a white envelope, I noticed these were missing!!!! So far they have failed to find them!!!!!

Service

Fairfield arranged for my BMW to be collected and delivered back to me forthe service. The driver was very polite and efficient in his task. The car felt better to handle on the first journey. Apart from having toreadjust the seat, etc, all was OK

Service

Car was collected from my home. Good service from that point of view.I requested a call to myself as I had a couple of questions I wanted to ask Dan (the person arranging the airbag replacement in servicing I believe !) The call never happened.

Service

Minor niggles on this visit. I had dealt with the same person for 21 years but he has retired and the service now seems remote and not as conscientious. The attention to detail has gone and some actions were not explained or necessary.

Service

Excellent service

Service

Very helpful staff. Car problems sorted out quite quickly.

Service

Good service as always with Fairfield, recall work carried out, despite car over 10 years old.

Service

I asked for a service as well as the recall work.Two weeks later when I collected the car the service had not been carried out.The change to a new DMS was blamed but this was clearly human error.

Service

I waited 50 minutes for a loan car, and I was late for a client appointment as a result. Picked up my car at end of day the seat had been readjusted and a week later I have still not been able to get it right.

Service

Prompt service and informed

Service

Primarily, it is because I had brought the car in the week before and after waiting an hour was told parts would need to be ordered. When I brought it back the following week it appears the part had not been order and the car was with you longer than

Service

Although the car was only booked in for a change to summer wheels it was not given the usual courtesy external wash but the process still took around 1 hour. The staff however were as courteous and helpful. As ever

Service

pleasant reception, Comfortable waiting area, appointment on time, helpful staff.

Service

As far as I was concerned the service went almost exactly as it was pointed out to me when I delivered the car.

Service

Service completed as start and finishing times stated, coffee and biscuits available while waiting.

Service

The job of replacing the supports for a child seat as ordered by BMW was not done at all and I have to wait for another day. This issue is of no importance to me as I do not carry small children but my time is valuable to me at least.

Service

Easy efficient check in. Comfortable waiting area/coffee/biscuits and opportunity to browse showroom cars!Would be 5 stars but having serviced car was delayed some time for car to be washed. Also had to remind attendant to get service book stamped .

Service

Car handed back late and not cleaned

Service

Good service. On time but disappointed with the valeting when the car was returned.

Service

Good service efficient but gave in incorrect size tyre in a wuiye

Service

Did everything that they promised to. Loved the wash and valet!

Service

There was a lovely welcome from Mr Thompson - who knew my name - in the car park, staff in the showroom were polite and friendly and the work on the car was carried out promptly. In addition, the car was spotless when I picked it up.

Service

no problems

Service

The car was ready quickly and wonderfully cleaned and polished and the coffee is superb.

Sales

Clean, friendly and modern dealership.

Sales

Attention to detail. Can do attitude.

Sales

Very friendly and helpful staff throughout the hand over

Sales

completely satisfied

Sales

Proffesional approach from all sides of sales to pick up.

Sales

Extremely friendly and knowledgeable. Fabulous customer service.

Sales

The salesman and the manager were excellent. Very informative and helpful. Really wanted us to have a good experience and treated us well.

Sales

Service was excellent and was kept up to date with the progress of delivery. Very personable staff who made the experience very straight forward.

Sales

All ready on time and lovely car

Sales

Fantastic service from start to finish and informed at every turn

Sales

Friendly and human throughout the interaction.

Sales

Very satisfied with the whole process, and delivery of the car on time.

Sales

Unpressurised evaluation of need and understanding of requirements. Good and timely updates on delivery.

Sales

Same ,above

Sales

The service was impeccable from start to finish. Highly professional. Thanks Craig!

Sales

The sales man had a great personality and made me and my husband feel at home

Sales

I looked at Mercedes, Jaguar and BMW and the customer service you provide is head and shoulders above the rest, nothing was to much trouble and even let me have a car for a weekend to test drive which was a major factor in my purchase.

Sales

The sales team were very helpful in every aspect in the way they handled my purchase

Sales

Impressive showroom, helpful and knowledgable staff

Sales

The car and the service were what I expected

Sales

Clearly familiar with the product and purchasing options

Sales

Like the experience of buying a BMW. This was my first experience and it was in keeping with my expectations.

Sales

Friendly and informative service

Sales

Overall the service was fantastic until an oversight regarding paperwork led to the car being released before the finance paperwork had been signed. Hounding me when I'm in the middle of 5 night shifts on critical care isn't what I expect from bmw.