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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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BMW i8 Roadster

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The BMW 1 Series 0% APR Limited time offer.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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Vacancy for BMW Vehicle Technician

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Marrs

Used Car Sales Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Steve Cantle

Bodyshop Manager

Adam Walsh

Parts Manager

Tom Crockett

BMW i Specialist

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Even though it was the holiday period they managed to find time to fit me in as problem at critical cannot thank them enough

Service

Job was completed quickly with no hassle, I paid the cost I was advised at the outset and I receive good service by everyone I dealt with

Service

See above.

Service

You did the job properly.

Service

Service completed in the allocated time slot. Drivers seat left in the original position which was a nice touch. Saves all the fiddling about

Service

Service not up to my expectation on two occasions over the Christmas period.

Service

My car came back on time and cleaned

Service

Gary in service was very professional and got any issues I had resolved, excellent.

Service

Fairfields are very helpful, efficient and professional

Service

Staff always professional

Service

I was not kept informed about the progress of my car. The tyres ordered did not arrive when I was told they would be which resulted in my car being in the garage for two days longer than it should of been.

Service

Only very satisfied and not completely satisfied because of the length of time I had to wait to see a service manager to actually book the car in and then the same thing happened when I came to collect the car later in the day !

Service

Staff was very helpful and accommodating to my needs

Service

accept the last service I find the previous services where not carried out professionally

Service

Collect car and dropped it back off

Service

There are many garages around. some are cheaper and some dearer .What I want is to one that I can rely on so I just phone them up and forget about it.

Service

Only a small slip up on my last experience. When I had an alarm CAT 5 fitted I wasn't informed that I needed to carry a fob with me at all times when I drive the car even though I asked about this before the install.

Service

A very efficient organisation.

Service

Job carried out quickly and efficiently even got to chat with the technician looking after my car

Service

after owning the car 6 wks, the rear fog light failed and a warning light came on the dash board, i booked 'fast track' to fix this bulb problem but it took them 1 hour 40 to do this small job

Service

Customer care was excellent Staff were very welcoming and cheerful

Service

As above

Service

On take delivery of new 5 series it became apparent that one of the add-on options was not as specified. Fairfield approached BMW on my behalf, BMW agreed to fix the problem with a retrofit but not until November. Fix great, not a service.

Service

Professionally delivered

Service

Service on time and prompt. Courtesy car very good and a choice given. Waiting really good for children

Service

Had to wait some time when picking up My car

Service

Really efficient, and made me feel very welcome

Service

I was allowed to wait whilst the service was done and relax in the comfortable surroundings

Service

As previously stated I can't think of anything that could have been improved

Service

Organised, high level of service

Service

Pick and drop off of vehicle. Good communication. Very attentive

Service

As stated in previous answer service delivered in set time frame and any issues with car was discussed and sorted in a professional manor.

Service

We were not kept up dated on the progress of the repair which took 2 1/2 weeksdespite we were given a curtisy car....

Service

team keep you advised

Service

This was just to change from summer toWinter wheels. All went according to plan and the dealership is a nice place to wait.

Service

Arrangements ran in a timely manner just as planned

Service

Booking was simple, service was efficient, one slight query with the bill was resolved quickly.

Service

service plan that came with the car... so i didnt pay a penny

Service

Good customer care

Service

Although everything was very thorough, would have preferred to just drop the keys off. Though the service manager did manage to get me a fast path service, when I hadn’t previously requested it.

Service

As mentioned previously, I have been going to Fairfield since 2003 and have always had a good experience there.

Service

Brian was very helpful and I liked the video I was sent of my car being checked under the car.

Service

standards remain excellent

Service

Extremely satisfied even had the car valet which was much appreciated

Service

very expensive

Service

As before

Service

Monty was first Class and kept me updated throughout the whole process as my M4 was being serviced

Service

The staff are friendly and professional and the work carried out without issue.

Service

A much better service from the service advisor. Done what i requested and in the time frame he said. Thank you

Service

Gary was very helpful throughout and kept me update, very pleased with how helpful everyone was at Fairfield BMW.

Service

Good work delivered on time.

Service

Service was carried out to plan and time. Have had an issue with tyre pressure warning light this week, don't know if pressures were checked at service or not?

Service

Welcomed by car park attendant. Service manager efficient. Quality courtesy car.Kept posted on progress during the day. Vehicle ready and washed early

Service

All completed as expected and on time. Hire car was excellent

Service

Very professional staff

Service

This is the 2nd time i have had this particular advisor and i dont find him totally committed or accurate. In future I will request a different advisor to deal with.

Service

Did not do brake pads although they could of been done thenWould be done on mot later in year

Service

I was greeted by a Fairfield representative who knew my name.Then the reception staff were friendly and the service representative,who I have known for many years,always provides an excellent service.The car was returned in pristine condition.

Service

Very poor contact after the initial letter. Couldn't undertake the remedial work as the part wasn't available. Then no further contact with me. I had to phone again to re-arrange the work. This was for a recall by BMW

Service

Problem solved

Service

The staff were running low on time and was unable to wash my vehicle after the service. I was told this came in with the service provided.

Service

As previous, everything’s else was very good

Service

I cannot state how much my dealings with Monty ensure you get this rating. He is an absolute credit to BMW.

Service

The staff have time for their customers

Service

I was notified I needed a service however the car was not yet due so I did waste an afternoon getting off work but the coffee was good

Service

Not happy about the length of wait however I absolutely love the fact that the gentleman working outside knew my name on arrival just from my car reg. That is the level of customer service that truly makes a difference

Service

When you enter the Fairfield complex you are treated with complete assurance that they are there for your personal satisfaction.

Service

The person booking my car in over the phone didn't seem very helpful and I felt as though she wasn't listening. For example I said I had a water leak and was repeated back to me as an oil leak

Service

only thing missing was contact at pick up to say vehicle taken (although I had made arrangements at security so not a biggy) - perhaps a little more precision around pick up time

Service

No problems

Service

Able to make booking for the day I wanted. Work completed swiftly. Was contacted when car was ready for collection. Only minor niggle was that link to video clip made by service technician showing state of car can no longer be sent via text message.

Service

All done punctually and efficiently

Service

My arrival was not passed by reception to service reception resulting in a delay in passing my car over otherwise it would be higher

Service

co-operative with a courtesy car and timely with the completion of the service and call to inform me to collect.

Service

Was able to buy the car I wanted and dealt with professionally and helpfully

Service

Only had back tyres changed

Service

Anything that has been required was completed without any fuss or problems.

Service

I left safe in the knowledge that i was making the right decision for myself thanks to the help of the staff

Service

It would have been 5 star but I could not get them to talk on the phone. My first call they were too busy to talk. They said they would call back they didn't. I called again the following day and they were too busy I declined the offer of a call back

Service

My car was serviced under the Service Pack Scheme and was carried out efficiently and in a good time.

Service

Excellent and prompt service. Polite at reception.

Service

As I said previously, very professional.

Service

The staff were so helpful and attentive towards me. I waited for approx 90 minutes and during this time, I was asked if I needed anything.

Service

Were able to diagnose the problem and fix the car in a time convenient to us.

Service

It was a miserable when we picked up the car. They had it in the showroom so it was presented at its best. We were taken through all aspects of the car and were able to ask questions if we needed. Have no complaints at all about the sales service.

Sales

Great customer service please see previous comments

Sales

I take this opportunity to thank Chris Wilson, retail consultant at Fairfield, for his excellent costumer service and commitment to your firm.

Sales

Fantastic customer service as always from Fairfield, particularly Casey & Adrian. We did briefly consider a couple of other makes (Mercedes & Jaguar) but found BMW as always to give the best customer service.

Sales

All good service throughout

Sales

The centre had a wide variety of cars on display, unlike some dealers. My salesperson (Craig) dealt with my enquiry very professionally and once I purchased the car, he kept me informed throughout, without me ever having to chase.

Sales

I had no issues during the purchase or delivery, I was very happy the pick up could be put back a couple of days until the snow had cleared.

Sales

Stephanie took the time to make as feel important, sourced they car we wanted and took the time to keep us informed of what was happening and when the car was to be delivered

Sales

Hit the deadline what more can I say.

Sales

Service as always good

Sales

Fairfield Family Run and it shows I purchase a new car every 2 years this is the best experience I have had throughout my purchases

Sales

Because they went thebextrs milento het me the car I wanted

Sales

Hassle free , no dramas , quick to sort any issues

Sales

Steve Pudney, the sales person whom I dealt with, was excellent and I was very satisfied.

Sales

It’s all about customer service. That aspect was achieved throughout.

Sales

First class service. Very impressed eith the professionalism of staff. Thank you!

Sales

Straight forward process

Sales

Nothing was any trouble and the salesman explained every detail.

Sales

Sales representative Steve could not do more to make my purchase any easier and was very helpful in all aspects

Sales

Car was available as promised, purchasing process was smooth and straightforward.

Sales

I was completely at ease with my purchase throughout. The adviser named Jay was there at the end of the telephone even on his days off to answer my every questions. Upon delivery of my car Myself and my Partner were made to feel a Special Expetience.

Sales

Extremely helpful throughout the whole process and kept me up to date and informed

Sales

You r staff are excellent

Sales

Greg spent a lot of time with my Dad and I, giving us all of the information that I needed to make my descision. He was very enthusiast and knew a lot about the chosen car which helped greatly.

Sales

Very satisfied, had one small issue with new software addition to the car which was eventually overcome by technical staff.