Fairfield Star Rating
Sales
16 comments from 53 reviews
Service
54 comments from 139 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Very satisfied"
"A big thank you and well done to Lee bailey and his team at the Fairfield bodyshop, first class"
"the car was serviced within 1.5 hours whilst we waited."
"After calling for assistance with my problem, the dealer took the car in next day for analysis. It was returned, cleaned inside and out later that day. The software was reset and I have had no recurrence."
"very quick and efficient"
"Very good"
"I have known the staff for eight years and they are always very welcoming and polite."
"Documents lost by service advisor at 30,000 miles service relating to the car. How hard is it to keep the car and documents together"
"it was a quick turn around"
"Dealer could not resolve the issue with the heating. They confirmed that it is not right but explained that because there is no solution then they advised there is nothing wrong and it is correct what it is doing."
"Could not have wished for a better service. Well done."
"The whole experience with Fairfield is exactly what you expect from BMW TOP QUALITY from start to finish and aftercare"
"This was the first oil service and the car has only done 7K miles. To receive a bill for 384 for an oli service is quite ridiculous in my opinion. I was not contacted before the brake fluid was changed and the bill was not clearly itemised"
"I would ve given a completely dissatisfied score if it was not for all the issues finally being resolved at no additional cost. I left my car with the bodystop for straight forward, 7 day job, and was without my vehicle for 3 weeks."
"Service was booked to change from Winter tyres but they also did a 're call' at same time which meant father had to wait 2 1 2 hrs"
"Great service, shame the fault was not fixed"
"Courteous and professional"
"very good customer service"
"It is an advantage to have my BMW picked up and returned to my home address on some occassions."
"I had to wait for a service advisor for 10 minutes. I got the car back it was cleaned inside and out however it stank of cigarette smoke."
" slow responce after faults reported resulting in long delay before repairs started. shortage of service advisors on duty resulting in delays dropping off and collecting vehicle"
"See previous comments"
"quick service while i waited for car in a room with coffee facilities price of service was cheaper than quoted and though a bit on the expensive side quite reasonable they even washed and polished the car"
"The service received from the staff at the dealership was good but the outcome of the work carried out is less then satisfactory."
"i had booked for an mot oil service and alloy wheel repair with collection and delivery service.after the car had been collected i was informed that they would not be able to complete all jobs in one day resulting in having to book again. INCONVENIEN"
"They worked around me."
"I find labour charges very high"
"They were fine"
"The overall service was excellent but they forgot to feedback to me the result of the work."
"You really cant fault them."
"Car returned with the handbrake no better than when delivered."
"Fairfield BMW provide a quality customer service that far outranks my local BMW dealer and therefore I am prepared to drive the extra miles to obtain this privilege."
"Not sure if the work that was supposed to be done was actually carried out due to not receiving any paperwork. I was charged over £300 for an oil change and filter."
"The dealership is excellent, doing everything and nothing too much of a hassle."
"Good, friendly service"
"They've always been very helpful and very informative"
"The problem was not resolved after a day's work on it which necessitated a further day in the garage and the consequent inconvenience of returning the vehicle being without my car for another full day,although arranged at my convenience."
"They are always helpful and they do what they say they will."
"Good as gold"
"the service is good"
"One of my rear windows has deep scratches following the wash"
"It took longer than i had expected. There is a lack of clarity with the pricing structure which changed a couple of times. It is not easy to find out what the charges are. and they are to high."
"I feel I was mislead about the repairs that needed doing."
"The service apsect was very good. I did ask for an quote for a trade in price for the vehicle and no one called me back."
"I am concerned about this spare part that rolled out from under the seat."
"David made me feel very comfortable and his service was impeccable."
"I was unwell while collecting my car, the staff were absolutely brilliant"
"The staff are fantastic."
"kept car over weekend problem identified as softwear dropped out hence false bettery warning asked why softwear not loaded correctly on pevious visit answer don't know"
"They picked the car up and delivered it back on time"
"The staff are always the same and always very helpful."
"The service as always from Firfields was excellant. But this time I felt that £422 to change engine, brake fluid and microfilter seemed to me excessive. I should mention that Fairfields did refund a portion of the cost, so I am content."
"Excellent pick up and collection service, paperwork was posted on"
"very satisfied except with cost"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"All staff are extremely pleasant and if I had to single one out it would be Chris Wilson, who made it a memorable experience"
"Extremely satisfied with the whole process."
"Excellent and professional service once again from Fairfield, and particularly Casey Lyons. Knowledgable and helpful when discussing the vehicles, and hard working and thorough when it came to the finance package, and keeping us updated afterwards."
"Genuine top class service. Paul Church is a real BMW enthusiast and has a passion for great service."
"Excellent, Justin made the experience of buying this car completely easy and painless, will be back to do it all over again"
"Have always trusted Fairfield to deliver great service and over the last 25 years they have always met my high expectations. My latest purchase could not have gone any more smoothly."
"Dealer was very informative friendly and knowelable . Had patence to explain things comprehensively and look at other options. step up resaonable financial options for me and gave me choices"
"As usual very helpful and keen to assist excellent all round service and could not have been better"
"I found the the sales person was very curtious and also helpful is his advice and recommendatons of the ways of meeting my requirements in the purchase of my car."
"The salesman and finance manger were exceptionally helpful and knowledgeable."
"Very professional and not a hard sell which is always off putting."
"Exemplary customer treatment cannot fault the professionalism of all involved"
"I had been looking for a new car for over a month .Ian Cressall was the first dealer to show interest in what I wanted was very helpful .He took the time to go through the options within 5 minutes I knew that I was going to buy a BMW"
"Excellent service from every one, but particularly Chris Wilson"
"Fairfield were exteamly flexible with my purchase as there was quite a delay between my order and requested delivery time. The salesman was always helpful and returned calls promptly and efficiently."
"Finance error whereby outstanding loan not closed down properly"