About Your Local BMW Retailer | Fairfield Leigh-on-sea

01702 820607

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

287 ratings and 109 comments received in the last 90 days.

12 September 2021

Friendly, helpful staff

11 September 2021

Willing to negotiate delivery date when car arrived much earlier than expected. Jay Singh very efficient and friendly. Made the whole experience pleasant and effortless.

11 September 2021

An overall good experience.

16 August 2021

Overall very happy with our experience. Ordering the car was made easy. Fraser kept us constantly informed and updated about where the car was in the process of being made. The handover was as smooth as it could be with all the info to share!

16 August 2021

Great service - best ever

12 August 2021

I was so pleased with service this is my second car . Jay Singh served me both times. He was professional and considerate. Always updating with progress. Kept me informed all the way which lessened any anxiety a customer would have

11 August 2021

Everything ran smoothly and as always sales staff knowledgable and friendly

11 August 2021

Very professional

11 August 2021

From the test drive to getting delivery of the car l was updated all the way and found the salesman, Fraser, very helpful

07 August 2021

The service was great, Sofian made it perfect for me abs I love my new car

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06 August 2021

All good

21 July 2021

The BMW centre Fairfield were efficient and very helpful throughout the purchase, including part exchange of previous vehicle

13 July 2021

Part exchange was easy. Handover was superb even with COVID. Also slight pressure on the day but Chris was professional as always throughout and made everything very easy

12 July 2021

Jay was extremely helpful our visit.. took us through the options until we knew exactly what we were looking for..

11 July 2021

I have bought my last two BMWs from Fairfield BMW and Jay while servicing for all of my previous cars has been carried out by them. I find dealing with the dealership a pleasant experience, and communication is excellent.

06 July 2021

I have bought a number of cars from Fairfield previously and Steve kept the very high standard that I have always experienced

05 July 2021

i have dealt with Fairfield for many years and the quality and stndard of service has continued to be of the highest level

05 July 2021

Very good personal attention

02 July 2021

the salesman was polite and knowledgeable

27 June 2021

Very pleased

26 June 2021

Craig who I dealt with at Fairfield was great. There was no rush in the purchase of my car, and was very good at going through various other cars that may of been suitable for me. As it stands I will definitely go back to Fairfield BMW.

16 September 2021

Very friendly and helpful staff

15 September 2021

Quick and easy service for my car, helpful Staff.

14 September 2021

Very well jobs

13 September 2021

From arranging the appointment to collecting my vehicle everything was very organised

13 September 2021

Really appreciate the video on my service.

13 September 2021

Very helpful & professional

11 September 2021

The staff were very friendly , helpful and technically competent. The work was carried out very satisfactory.

10 September 2021

Car was in and out for an MOT and rushed through as we had our children waiting with us. Much appreciated!

10 September 2021

A very good service

06 September 2021

All problems and service carried out to a very high standard

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04 September 2021

At Fairfield, it is always 1st class. When you first step into the showroom, a buzz of excitement takes over. With the " Happy atmosphere " and welcome its always good to go there.

03 September 2021

Kirsty was great. Kept me informed through the whole process.

31 August 2021

Very professional service. Knowledgeable and helpful team.

30 August 2021

Polite efficient staff

30 August 2021

I was not at the garage but more than happy with phone calls and video.

29 August 2021

the care taken by the team

29 August 2021

Very good from start to finish

29 August 2021

Whilst we waited, we were treated very well and made to feel comfortable as we are both disabled. They even brough teas and biscuits to us and asked if we would like another a little time later or if there is anything we would like. Cleaned car too!

29 August 2021

Made to feel special and treated as individual not a number

28 August 2021

Personal service at reception plus car valet

27 August 2021

Can find fault with them.

26 August 2021

They did what I asked them to do without any fuss, and helpful too.

24 August 2021

Excellent MOT service from Brian and David in the service team. Thank you

22 August 2021

Very, very professional and helpful from reception all the way to the technician/mechanic.Immacculate showroom, spotless everywhere Toilets cleaner than 5* hotels in London.

21 August 2021

Brian Copper calls me to update me whilst the vehicle is in the workshop .If something requires changing he will explain .

21 August 2021

Good customer service from drop off to pickup, good communication and the video is a nice touch

20 August 2021

All fine

19 August 2021

Been with them for years ....never let me down

19 August 2021

Great feedback on vehicle status

19 August 2021

Very good. Didn't give a 5 as my idrive wasn't updated post recall, although this was resolved easily and remotely following a single phone call

19 August 2021

Excellent and flawless. Car looks and drives super like new.

14 August 2021

good service

14 August 2021

Always a good service

14 August 2021

I knew before I arrived what to expect and how much it would cost.

14 August 2021

Arranged to have car picked up and delivered back the following day but got it back the same day, excellent.

11 August 2021

Been with Fairfield for years have 2 cars with them Never let me down

11 August 2021

My experience was stress and hassle free

11 August 2021

Excellent - car flagged up it wanted an oil change - phoned Fairfield and booked the car in.

11 August 2021

Can't find anything to fault

11 August 2021

All staff were friendly and helpful. The service advisor's customer service skills were amazing! I was very impressed at the standards.

11 August 2021

No fuss - simple process

10 August 2021

Again service reception letting me know about work carried out and video from machanic

09 August 2021

Car was serviced on time everything clearly and professionally explained.

08 August 2021

All went very smoothly! No pressure.

07 August 2021

In collection of car, everything that had been done was well explained

04 August 2021

All information given. Updates throughout the day. Good service

02 August 2021

My visit was overseen by Lynette Smith, she was able to answer my questions and I left my car confident it was in good hands.

30 July 2021

No problem dropping the car off, I was kept informed and collected the car on time.

29 July 2021

Very efficient and accurate.

28 July 2021

Very good service and communication.

26 July 2021

Service completed on time , hospitality drinks and snacks provided

26 July 2021

Fairfield has continually provided good service for 25 years I have known them

25 July 2021

Prompt response to my questions. No time left to clean the car but David Luckin arranged a separate visit to have the cleaning done at a later date. Cleaning was to a very high standard.

25 July 2021

easy to deal with, everyone was polite, appropriate covid considerations given and precautions employed

25 July 2021

Faultless and helpful.Good advice given.

24 July 2021

The process was very smooth and the representative who dealt with me was very polite and professional

21 July 2021

Great people who keep you informed Works completed early and managed to collect car earlier than arranged

19 July 2021

Done a good service thanks

18 July 2021

Fast lane service was quick and easy

18 July 2021

Usual professional service from Fairfield, covid arrangements haven't changed that.

18 July 2021

Great communication

18 July 2021

Very happy with my car being serviced however going the extra mile and washing my car makes all the difference. Also the video of the inspection is very satisfying.

16 July 2021

The customer advisor was great at her job which made it a pleasant experience

16 July 2021

Works carried out as detailed when dropped off. All done in a timely manner

15 July 2021

Everything done exactly as expected. Talked through the process and kept updated.

15 July 2021

Efficient and welcoming and friendly.

14 July 2021

Service was spot on

13 July 2021

The recall part was replaced and video of service was helpful to understand anything else which needed more work on! Wheels also cleaned , all carried out to a high standard.

08 July 2021

Cleanliness and efficiency

07 July 2021

Everything was well planned and executed and the Service manager (David Luckin) was very helpful, listening to my explanation of the points I wanted to be covered during the day. David contacted me by phone to explain and price the additional work.

05 July 2021

Great service

05 July 2021

You carried out the work required, nothing else to say.

04 July 2021

Video was sent showing the works needed.

04 July 2021

Everyone I have spoken to are helpful and the vehicle was clean and tidy when returned.

04 July 2021

Did exactly what they said they would do and fixed a tricky problem.

04 July 2021

Prompt and efficient service

02 July 2021

Expect the charge for collect and return to be abolished, when COVID is over. it was standard service for twenty years, I trust it will go back to that.

02 July 2021

Clear understanding of what was going on and great communication throughout

30 June 2021

Everything is done to the highest standards

28 June 2021

The staff are absolutely amazing

28 June 2021

We really like the video of our car - nice touch! And the car was valeted to 'brand new' appearance

28 June 2021

Free replacement parts following recall.

26 June 2021

Very friendly staff

25 June 2021

Service reception man Brian so knowledgeable, helpful and polite

25 June 2021

From booking to parking, reception, presentation and handover key fob. An excellent professional and friendly experience thankyou

25 June 2021

Very satisfied

24 June 2021

Olga took the time to explain my options, ensuring I received the service that was right for me

23 June 2021

All done and staff keep you updated.

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