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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email firstname.lastname@example.org
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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Very satisfied video was a good touch just did not receive a text when car was ready to collect i just went at end of day
We booked a service on our old car the day before it was due to be returned to BMW. This service was not carried out as they had it booked in for the day after it was collected. The date of collection was given to them several times.
Rey good, quick and efficient service
The Service itself was great, the car was returned lovely and clean, it's just the Micro filter issue which spoilt it
Service booking was made for the 28/08/19 however I needed to change the date. I called and changed the appointment to 31/08/19. BMW turned up on the 28/08 to collect my car meaning the change did not take place. Luckily hubby was working from home.
Please see comment above, customer service provided by Amber was excellent and a total surprise! This service has secured my business with Fairfield.
MOT carried out whilst waiting, but seemed to take a long time, when queried I was told car was being valeted, I feel the valet should be an option if you are waiting.
ok but not special. Didnt manage to clean the car before returning
My initial visit regarding the fault on my car, was dealt with unsympathetically by the male service advisor. he gave negative responses to my concerns and questions, i hope i don't have to deal with him again. he was not a good ambassador for BMW.
The MOT was good then the aircon service revealed a fault which they fixed under warranty. Liaison with me was ok but I wasn't called on Saturday as promised and information was a bit wayward! Car was kept longer but couldn't get a car!
My only issue with the service I received was whoever cleaned my car. I needed to clean it again when I got home as they hadn't dried it properly, there were run marks everywhere, the boot hadn't been vacuumed, drivers mat just thrown in the footwell
Friendly staff who clearly knew what they were doing
Fast & efficient.
Car came back with a scratch on it parts on my back seat and no return calls.
All worked according to plan and very efficient. Just a little longer wait than usual for the courtesy cleaning but not an issue that distracts from overall experience.
Service hit and miss as car was in for engine rattle for 2 weeks then home for 3 weeks before being returned as rattle still there and in garage for a further 3 weeks - we had to chase up to see what was happening
Car still not fixed
Collection and delivery of vehicle when they said they would .... brilliant service
Although my car was booked in for a safety recall it was given a visual check which revealed exposed cord on one tyre. This potential danger was reported to me, resulting in me buying a new tyre. Now driving in a safer car.
3 times I have said the keys are defective and break 3 times this has been ignored I was with a major client when the key fob got lost as it had come away from the main key. We spent an hour looking for it so as I could then restart the car
Absolutely fantastic service delivered by Martin and Joe from the Fairfield BMW Service team. Work completed as agreed and on time. Car was returned immaculate. Thank you
I have had a couple of dealings with Fairfields and I can't fault the staff or the service, friendly, professional and reliable.
Had to wait 25 minutes to be seen. Car was not cleaned. 12pm appointment for a 90 minute slot. Didn't leave till 14:10.
Work completed on time and car valeted.
Work carried out correctly, car returned washed.
personal attention and nothing too much trouble
Greeted befor I had even parked my car! Looked after throughout. Very happy.
They answer the phone, very refreshing these days. Staff are friendly and polite, well dressed, overall very professional.
No one phoned when my car was ready for collection after servicing. I had to phone to find out. My car started to loose power as I drove away, therefore I took the car back. Had to wait until next day for my car to be fixed. No apology.
Friendly staff, fast service.
Customer service not great
Well looked after.
all was good
On time - polite customer service.
Fairfield - it's in the name, you get treated fairly and well. Efficient and courteous. They look after you with a lift/ taxi/ replacement vehicle. They know their product and keep you informed. Great job of valeting the car afterwards!
everything was carried out as promised.without any problems.
Very helpful, but I'd expect that based on how much it cost.
Service was dobe as quickly as they could, I didn't realise I wasn't booked in for a waiting appointment. Had to sit & wait
Very pleasant staff, good service and a brilliant courtesy car.
I had a problem with drivers side glove box lid not closing which was reported at time of servicing. I got notified that a replacement part had been ordered and should be arriving in a few hours for fitting. I was amazed that all was completed.
Always personal helpful service. Could not ask for more.
My car went in for recall was told it could take up to 6 weeks it was ready after couple of days can't get better than that
Good customer service
It wasn't a service my car had a recall
Given that I delivered my car at 08:00 but it wasn't ready until 17:00 it took far too long to do the service. I would appreciate an explanation of exactly why and how long the actual service takes.
Service didn't pick up the main issue I identified. Then had to pay for diagnostics over same issue three days later, spending over £1100 on my car in one week, including two diagnostics. Staff didn't know of my appointment and didn't listen well. We
The fast track service was not offered to me. I asked if they could advise the cost and was promised a call back which I never received. Also asked for tyres to be put at correct pressure which was not done even though i was told it was!
Service was done satisfactorily and as requested
Read above I will inform bmw headquarters and Trading Standards as my experience is nothing like milking the customers. If you try to tell me this was appropriate handling of my issue my reply is only one - will go to Merc or Audi next time
Good Morning Doctor and thank you for your feedback. Unfortunately, when a software issue arises, there will be diagnostic time which of course is chargeable. When the fault is found, a repair will be authorised by the customer and again a charge will be passed on. I understand this was explained.
Last service sheet was left in service book as this was not stamped last time, but this was not returned with the service book & now I assume lost. I have emailed customer support & no response.
Dealt with my service and tyre replacement with top efficiency and managed to sort my wife's tyre replacement at the same time. top marks!
As always, professional and courteous service from initial call to make the booking through to driving away the vehicle.
Nothing at all to complain about! As always a personal service, quick and very easy.
MOT was done in good time and car cleaned as well, what is not to like?
Able to get the work done within 24 hours of phoning the device department
Actual service good but would expect car to be cleaned properly when they had offered the service!
When booking my car in I was told they would require my car for the entire day rather than giving me the option of a time slot.
Paper contained an error: date of next service is shown as Nov 2019 while on board computer says Nov 2020. The centre confirmed 2020 as correct and explained the error was due to a known software fault. So why was this not explained up front?
I had no issues arising and my car was serviced to my satisfaction.
fast and kept me informed
They cleaned the car prior to its return.
Always friendly environment, waiting area is really nice and the cars in the showroom are lovely to look at.
Same answer applies. Have been coming for more years than I care to remember.
It's not actually fixed the problem and I need it to be checked again. Luckily it's booked in for the first service, so hoping it will be dealt with, whilst I do have a courtesy vehicle, this time.
Overall very good , never received e.mail that was requested.
as per question one above
Unfortunately to many problems to compose in 250 characters
I have written to Peter Dodson of Fairfield (5.7.19) with my reasons for dissatisfaction but to date have not had the courtesy of a reply.
Quality of the product, and the service given
When picking up my car was asked if I wanted GB on plates said yes but wasn't done phoned them and they delt with it straight away no waiting or hanging around
During the repair a blue tooth speaker was removed from the car. Despite two phone enquirers there has been no satisfactory resolution of this matter. Also repair to Connected drive system has not been wholly successful, continues to randomly reboot
Again, let down by communications.
An ideal set up. Great team.
An excellent all round service. All staff were friendly and a prompt service.
Good contact. Great customer service
No interest in my continued custom Take it or leave it attitude Did not make me feel valued
The only downside which prevents me giving full marks is the amount of waiting around customers have to put up with. It seems as though talthough there are lots of employees they are all busy doing something else or engaged in private chit chat.
I did mention that I would like my wheels balanced as I had a vibration but to the best of my knowledge this was not done and there nothing written to say that it was
I think my response above says it all. I would have said completely dissatisfied but the finished job was good (apart from the small issue mentioned above).
The service was first rate with the greatest of help and support from all departments in the diagnosis of the fault, the repair to the car, and the service from the reception staff. To be highly recommended.
Hats off to William in servicing who I spoke to. He remained thoroughly professional and very helpful every step of the way from vehicle pick up to drop off.
I had my car book in for service , I was told it was just a brake fluid service . After I picked my car up as I pulled away oil service message came up which my I drive did say before I booked . It is a motability car but I still have to pay for it
Full marks for the staff and the work. Only the website drags the score down. Was unable to get it to let me book a service, had to phone up. (Which was a better experience anyway.)
Consideration of my personal requirements and needs.
It was a good service from start to finish
The coffee machine is very nice !
Everything was perfect
Great level of service, very friendly open and honest. Made me feel very welcome.
Helpful friendly staff and rebilable look after my car
Staff are helpful and take time to ensure satisfaction.
Attended to promptly and courteously.
Done on time pleasant staff.
When i returned to pick up my car after servicing i requested if any discount could be applied and is was given a £100 discount without delay. This was a big surprise and was very much appreciated considering the original cost was £680 approx
When collecting the car there was no attempt by the advisor to discuss the repair and was given very little information with the various work carried out. While driving home, I found out the Computer system was reset while checking reverse camera etc
it was fine
very helpful and accommodating
I was looked after well
Everyone professional and courteous, and I picked up the car in under a week
The salesperson we dealt with didn't appear very knowledgable about the product
I was impressed by the efficient polite service received from my first call to BMW Southend. I was allocated a motability consultant, Soph, who expertly steered me through the very pleasant process of choosing the ideal car that suit my requirements.
Made very easy
never once felt pushed into the sale
Excellent customer service by Chris Wilson at every stage
The only reason for being 0.1 off a perfect 5 was that I had arranged to pick up my car at 10.30am on Sat 13th July and Casey was 10 or 15 mins late whilst he was getting my car. If one of the receptionists or another colleague told me that Casey was
Steve was a fantastic help and worked hard to match my needs. I could not be happier with the new car
Every one is very friendly.
Would have liked a weekend test drive with (both) the M140 / M2 to allow a real life comparison between the 2 , - rather than just the supervised 20 minute test drive of the M2.....
Excellent service throughout the the transaction
Because of every member of the sales team and assistants were brilant
Stephanie Henderson was so professional and friendly throughout the entire process. She kept me fully informed every step of the way and answered all my questions promptly
The whole experience was stress free and we were shown various options for our choice of new car. No pressured sales and we were able to take the car out for a long test drive. Trade in deal was good too and the whole process went very smoothly
Casey Lyons at Fairfield has been excellent since my first contact in February 2019 He has been enthusiastic about my build and I have spoken to him on numerous occasions I feel he has become a friend in a very short time thank you Casey
Professional and always a pleasant service
The sales advisor was professional and friendly - I was kept up to date with the progress and the scheduled delivery date.
The experience was not too time consuming, nor did I feel rushed. The salesman was excellent, friendly and efficient. Felt very well looked after when collecting my new car, it was lovely.
Fantastic service fro the sales team