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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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BMW i8 Roadster

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

i do do not like having to wait for relatively long time the car computer setup was changed . no response about warrantee for the alloy wheels even after 10 days

Service

there was an issue with a tyre valve that they did not fix although they damaged the valve , kept quiet about and cost me £30 TO HAVE REPLACED.

Service

Again, the after sales service has let down the overall experience.

Service

After a few hiccups the garage sorted out the issue with my BMW

Service

Told it would be 90 minutes to service my car but was waiting 2 hours. Would not mind 2 hours if told 2 hours!

Service

Immaculate presented staff. Clean and efficient reception and waiting area. Made to feel special bei g a BMW owner.

Service

Prompt, efficient, friendly and courteous service.

Service

The car was picked up from my home, the work promised was carried out and the car returned without any inconvenience to me.

Service

Very good

Service

Excellent communication all round and job completed as expected

Service

Friendly and pleasant staff, great facilities and a pleasurable environment.

Service

we have yet to have a service but we had a recall on a part, drove in greeted by bmw rep who knew my name and appt ,left car with him, was called in afternoon to pick car up and was told what mechanics did and then home...very smooth process..great!

Service

Never had an issue and my issues have always been sorted straight away

Service

Completed as specified

Service

See above and when I drop the vehicle oof and collect it it aways takes a long time. Receptions are good and your waiting area is as well but I just want to drop off the keys and just collect the car when its ready.

Service

Very hard to get hold of the service adviser

Service

Would have got 5 if a courtesy car had been available

Service

Poor quality of service. The car broke down and was there a day and half before I was informed as to the corrective action and only because I called them. When I quizzed them over the correction I was promised a call back. Didn’t get that either.

Service

They just got on with it

Service

My car was looked at by them after having issues with the Sat Nav , the car was in the workshop at least 3 times and they were not able to sort out the problem , I downloaded the latest update of the BMW web and now everything is ok

Service

I was treated with much respect. Had a slight delay picking up my curtesy car due to low tyre pressure. The problem was sorted very quickly. The waiting area is very comfortable too.

Service

car service was good but failed to clean car as promised

Service

Kept well informed

Service

Work completed on time and staff friendly and efficient.

Service

Friendly, knowledgeable staff. Nothing too much trouble. A pleasure to be there.

Service

I really liked the updates by text and the video that was sent over was just the cherry on a perfectly iced cake!

Service

They are always do the best they possibly can for me, but BMW customer service team as a whole let them down.

Service

Professional caring service.

Service

The only reason this is not completely satisfied is that i had to wait almost a month to get a slot to fix the fault and even at that notice no complimentary car was available

Service

My car received it's running in service and some bodywork/wheel repairs which were present on handover. I had to chase the service department to get my car to the body shop and felt I did the majority of the organising between the two.

Service

From making a call for a service had to wait several weeks for an available slot.

Service

Quick turnaround and staff are extremely helpful and friendly

Service

Efficiant and friendly staff all ways helpful and accommodatiin.

Service

Service itself was fine. You kept the car longer than necessary which was inconvenient.

Service

Has to wait slightly longer than expected

Service

The guy that I dealt with explained to me what was done to my car, they did extra check for me for free which I believe other garage will not do.

Service

Courteous polite, nice surroundings, attentive service.

Service

Just dropped one star for time to wait for courtesy car with service booking

Service

As mentioned above the dealer and the salesman was perfect. They delivered an amazing car which has everything and more that what we asked for.

Sales

We have known Chris Wilson at Fairfield BMW for many years, he understands our needs and ensures we get great service through the whole process.

Sales

As stated above i have been dealing with BMW for a few years now and the service has been great, every problem i have had has been sorted out efficiently.

Sales

They went out of their way to resolve the issue of two customers wanting the same car. The sales assistant knew the cats very well and could answer all my questions.

Sales

good service from start to finish

Sales

great deal on car