Loading...

ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The only reason this is not completely satisfied is that i had to wait almost a month to get a slot to fix the fault and even at that notice no complimentary car was available

Service

My car received it's running in service and some bodywork/wheel repairs which were present on handover. I had to chase the service department to get my car to the body shop and felt I did the majority of the organising between the two.

Service

From making a call for a service had to wait several weeks for an available slot.

Service

Quick turnaround and staff are extremely helpful and friendly

Service

Efficiant and friendly staff all ways helpful and accommodatiin.

Service

Has to wait slightly longer than expected

Service

Service itself was fine. You kept the car longer than necessary which was inconvenient.

Service

The guy that I dealt with explained to me what was done to my car, they did extra check for me for free which I believe other garage will not do.

Service

Just dropped one star for time to wait for courtesy car with service booking

Service

Courteous polite, nice surroundings, attentive service.

Service

Again, credit has to be given to Denise.

Service

Very good service as usual. I am, however, still waiting for an estimate for a very small body repair that I asked the Bodyshop to look at while the car was in.

Service

service team was helpful and kept me informed

Service

I was kept waiting for 40Mins but when I chased up was seen promptly

Service

Same answer as above. This is my second BMW after having a very bad experience with a new BMW many years ago. This time the experience of purchase & service has been the complete polar opposite. I could not be more happy with my customer care.

Service

Easy to deal with sorted out my problem

Service

I waited for my BMW to be serviced and it was completed in the time predicted and the cost was in my expectation

Service

Always prompt, efficient and personal service.

Service

The way I was treated

Service

Service is always fantastic, quick, and attentive. The replacement vehicle was a great replacement.

Service

Pleasant and friendly service

Service

Helpful and professional staff at all levels

Service

Because I was kept waiting

Service

Again the problem with the brake fluid not changed at the time of collecting the car and a below standard required tyre tread.

Service

I had a damaged tyre. The tyre had done less than 65 miles. I was told that I had hit a pot hole. I new I hadn't. I was told they would send the tyre back to Bridgestone for a check and the replacement was £166 ish..NOT ENOUGH ROOM TO ANSWER THIS

Service

When ever I go to Fairfield for a service or ordering a new car they are always welcoming they know who I am and why I am there. Service is excellent and when my car has been in for a service it is always completed timely.

Service

Was a problem with shaking car after surveying come up problem with plugs and was estimate repair with I’m agre to do but in the collection been inform next two need replace so that mean extra cost so over all we have car with same problem (shaking)

Service

The service was quick. Staff were friendly and helpful and the waiting area is nice.

Service

On the other bmw services i had the car washed after service With this one no car wash plus some oil mark on my interiors

Service

Service level good

Service

I was very happy with the service done. However the recall to do additional work in regards the the exhaust gas valve was not really explained to me. Further investigation on the internet reveals another major design flaw affecting diesel BMW’s.

Service

The service provided by Joe Nicholls and his team (Chris, Adam, Brian) is simply superb. They have fantastic attention to detail and always make sure the service visit is completed with minimal fuss.

Service

professional!!

Service

I didn’t have to call for an update on my vehicle as I was contacted and told the status of the repair.very pleasant phone call.

Service

good service

Service

They went out of their way to resolve the issue of two customers wanting the same car. The sales assistant knew the cats very well and could answer all my questions.

Sales

As stated above i have been dealing with BMW for a few years now and the service has been great, every problem i have had has been sorted out efficiently.

Sales

good service from start to finish

Sales

great deal on car

Sales

The sales person, Paul du menial laws excellent. Always knew what I wanted.

Sales

The whole experience was a positive one, offering absolute transparency and a feeling of trust.

Sales

Good salesman and although I have a closer dealership I would prefer to use Fairfield BMW. They give you honest advice.

Sales

Car didn’t take long to be delivered, salesman went through some of main features which was helpful.

Sales

As with many, my job is hectic so I want changing my car to be as simple and hassle free as possible. Kevin Cole understood this - communicating by email & recognising that having already owned 2 BMW's I knew what I wanted; he sourced it, job done!

Sales

The salesman did all that he could to accomodate my wishes regarding the car.

Sales

I had a difficult few weeks as car I first bought was written off in a week and they found a solution

Sales

As with the answer in question 1 the help I get from Chris is excellent and the aim is always to provide exactly what I want.

Sales

Everything went through smoothly

Sales

Friendly, informative service.

Sales

Jay Singh made the whole process enjoyable and exciting. He found a brand new car that matched all of my requirements and then worked hard to get the price to where I needed it to be.

Sales

Paul Bowers was very very helpful from start to finish your showroom was out of this world I fell in love with it all well done to all involved