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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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The BMW 5 Series.

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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THE BMW 1 SERIES.

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Drive The 1

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Explore the dealership

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Emma Coote

Customer Experience Manager

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Joe Nicholls

Service Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied video was a good touch just did not receive a text when car was ready to collect i just went at end of day

Service

All good

Service

We booked a service on our old car the day before it was due to be returned to BMW. This service was not carried out as they had it booked in for the day after it was collected. The date of collection was given to them several times.

Service

Just excellent

Service

Rey good, quick and efficient service

Service

The Service itself was great, the car was returned lovely and clean, it's just the Micro filter issue which spoilt it

Service

Service booking was made for the 28/08/19 however I needed to change the date. I called and changed the appointment to 31/08/19. BMW turned up on the 28/08 to collect my car meaning the change did not take place. Luckily hubby was working from home.

Service

Please see comment above, customer service provided by Amber was excellent and a total surprise! This service has secured my business with Fairfield.

Service

MOT carried out whilst waiting, but seemed to take a long time, when queried I was told car was being valeted, I feel the valet should be an option if you are waiting.

Service

ok but not special. Didnt manage to clean the car before returning

Service

My initial visit regarding the fault on my car, was dealt with unsympathetically by the male service advisor. he gave negative responses to my concerns and questions, i hope i don't have to deal with him again. he was not a good ambassador for BMW.

Service

The MOT was good then the aircon service revealed a fault which they fixed under warranty. Liaison with me was ok but I wasn't called on Saturday as promised and information was a bit wayward! Car was kept longer but couldn't get a car!

Service

My only issue with the service I received was whoever cleaned my car. I needed to clean it again when I got home as they hadn't dried it properly, there were run marks everywhere, the boot hadn't been vacuumed, drivers mat just thrown in the footwell

Service

Friendly staff who clearly knew what they were doing

Service

Fast & efficient.

Service

Car came back with a scratch on it parts on my back seat and no return calls.

Service

All worked according to plan and very efficient. Just a little longer wait than usual for the courtesy cleaning but not an issue that distracts from overall experience.

Service

Service hit and miss as car was in for engine rattle for 2 weeks then home for 3 weeks before being returned as rattle still there and in garage for a further 3 weeks - we had to chase up to see what was happening

Service

Car still not fixed

Service

Collection and delivery of vehicle when they said they would .... brilliant service

Service

Although my car was booked in for a safety recall it was given a visual check which revealed exposed cord on one tyre. This potential danger was reported to me, resulting in me buying a new tyre. Now driving in a safer car.

Service

3 times I have said the keys are defective and break 3 times this has been ignored I was with a major client when the key fob got lost as it had come away from the main key. We spent an hour looking for it so as I could then restart the car

Service

Absolutely fantastic service delivered by Martin and Joe from the Fairfield BMW Service team. Work completed as agreed and on time. Car was returned immaculate. Thank you

Service

Fautlesd experience

Service

I have had a couple of dealings with Fairfields and I can't fault the staff or the service, friendly, professional and reliable.

Service

Had to wait 25 minutes to be seen. Car was not cleaned. 12pm appointment for a 90 minute slot. Didn't leave till 14:10.

Service

Work completed on time and car valeted.

Service

Work carried out correctly, car returned washed.

Service

personal attention and nothing too much trouble

Service

Greeted befor I had even parked my car! Looked after throughout. Very happy.

Service

They answer the phone, very refreshing these days. Staff are friendly and polite, well dressed, overall very professional.

Service

No one phoned when my car was ready for collection after servicing. I had to phone to find out. My car started to loose power as I drove away, therefore I took the car back. Had to wait until next day for my car to be fixed. No apology.

Service

Friendly staff, fast service.

Service

Customer service not great

Service

Well looked after.

Service

all was good

Service

On time - polite customer service.

Service

Fairfield - it's in the name, you get treated fairly and well. Efficient and courteous. They look after you with a lift/ taxi/ replacement vehicle. They know their product and keep you informed. Great job of valeting the car afterwards!

Service

everything was carried out as promised.without any problems.

Service

Very helpful, but I'd expect that based on how much it cost.

Service

Service was dobe as quickly as they could, I didn't realise I wasn't booked in for a waiting appointment. Had to sit & wait

Service

Very pleasant staff, good service and a brilliant courtesy car.

Service

I had a problem with drivers side glove box lid not closing which was reported at time of servicing. I got notified that a replacement part had been ordered and should be arriving in a few hours for fitting. I was amazed that all was completed.

Service

Always personal helpful service. Could not ask for more.

Service

My car went in for recall was told it could take up to 6 weeks it was ready after couple of days can't get better than that

Service

The service

Service

Good customer service

Service

It wasn't a service my car had a recall

Service

Given that I delivered my car at 08:00 but it wasn't ready until 17:00 it took far too long to do the service. I would appreciate an explanation of exactly why and how long the actual service takes.

Service

Service didn't pick up the main issue I identified. Then had to pay for diagnostics over same issue three days later, spending over £1100 on my car in one week, including two diagnostics. Staff didn't know of my appointment and didn't listen well. We

Service

The fast track service was not offered to me. I asked if they could advise the cost and was promised a call back which I never received. Also asked for tyres to be put at correct pressure which was not done even though i was told it was!

Service

Service was done satisfactorily and as requested

Service

Read above I will inform bmw headquarters and Trading Standards as my experience is nothing like milking the customers. If you try to tell me this was appropriate handling of my issue my reply is only one - will go to Merc or Audi next time

Service
Good Morning Doctor and thank you for your feedback. Unfortunately, when a software issue arises, there will be diagnostic time which of course is chargeable. When the fault is found, a repair will be authorised by the customer and again a charge will be passed on. I understand this was explained.

Last service sheet was left in service book as this was not stamped last time, but this was not returned with the service book & now I assume lost. I have emailed customer support & no response.

Service

Dealt with my service and tyre replacement with top efficiency and managed to sort my wife's tyre replacement at the same time. top marks!

Service

As always, professional and courteous service from initial call to make the booking through to driving away the vehicle.

Service

Nothing at all to complain about! As always a personal service, quick and very easy.

Service

MOT was done in good time and car cleaned as well, what is not to like?

Service

Able to get the work done within 24 hours of phoning the device department

Service

Actual service good but would expect car to be cleaned properly when they had offered the service!

Service

When booking my car in I was told they would require my car for the entire day rather than giving me the option of a time slot.

Service

Paper contained an error: date of next service is shown as Nov 2019 while on board computer says Nov 2020. The centre confirmed 2020 as correct and explained the error was due to a known software fault. So why was this not explained up front?

Service

I had no issues arising and my car was serviced to my satisfaction.

Service

fast and kept me informed

Service

They cleaned the car prior to its return.

Service

Always friendly environment, waiting area is really nice and the cars in the showroom are lovely to look at.

Service

Same answer applies. Have been coming for more years than I care to remember.

Service

It's not actually fixed the problem and I need it to be checked again. Luckily it's booked in for the first service, so hoping it will be dealt with, whilst I do have a courtesy vehicle, this time.

Service

Overall very good , never received e.mail that was requested.

Service

as per question one above

Service

Unfortunately to many problems to compose in 250 characters

Service

I have written to Peter Dodson of Fairfield (5.7.19) with my reasons for dissatisfaction but to date have not had the courtesy of a reply.

Service

Quality of the product, and the service given

Service

When picking up my car was asked if I wanted GB on plates said yes but wasn't done phoned them and they delt with it straight away no waiting or hanging around

Service

During the repair a blue tooth speaker was removed from the car. Despite two phone enquirers there has been no satisfactory resolution of this matter. Also repair to Connected drive system has not been wholly successful, continues to randomly reboot

Service

Again, let down by communications.

Service

An ideal set up. Great team.

Service

An excellent all round service. All staff were friendly and a prompt service.

Service

Good contact. Great customer service

Service

No interest in my continued custom Take it or leave it attitude Did not make me feel valued

Service

The only downside which prevents me giving full marks is the amount of waiting around customers have to put up with. It seems as though talthough there are lots of employees they are all busy doing something else or engaged in private chit chat.

Service

I did mention that I would like my wheels balanced as I had a vibration but to the best of my knowledge this was not done and there nothing written to say that it was

Service

I think my response above says it all. I would have said completely dissatisfied but the finished job was good (apart from the small issue mentioned above).

Service

The service was first rate with the greatest of help and support from all departments in the diagnosis of the fault, the repair to the car, and the service from the reception staff. To be highly recommended.

Service

Hats off to William in servicing who I spoke to. He remained thoroughly professional and very helpful every step of the way from vehicle pick up to drop off.

Service

I had my car book in for service , I was told it was just a brake fluid service . After I picked my car up as I pulled away oil service message came up which my I drive did say before I booked . It is a motability car but I still have to pay for it

Service

Full marks for the staff and the work. Only the website drags the score down. Was unable to get it to let me book a service, had to phone up. (Which was a better experience anyway.)

Service

Consideration of my personal requirements and needs.

Service

It was a good service from start to finish

Service

The coffee machine is very nice !

Service

Everything was perfect

Service

Great level of service, very friendly open and honest. Made me feel very welcome.

Service

Helpful friendly staff and rebilable look after my car

Service

Staff are helpful and take time to ensure satisfaction.

Service

Attended to promptly and courteously.

Service

Done on time pleasant staff.

Service

When i returned to pick up my car after servicing i requested if any discount could be applied and is was given a £100 discount without delay. This was a big surprise and was very much appreciated considering the original cost was £680 approx

Service

When collecting the car there was no attempt by the advisor to discuss the repair and was given very little information with the various work carried out. While driving home, I found out the Computer system was reset while checking reverse camera etc

Service

it was fine

Service

very helpful and accommodating

Service

I was looked after well

Service

Everyone professional and courteous, and I picked up the car in under a week

Sales

The salesperson we dealt with didn't appear very knowledgable about the product

Sales

I was impressed by the efficient polite service received from my first call to BMW Southend. I was allocated a motability consultant, Soph, who expertly steered me through the very pleasant process of choosing the ideal car that suit my requirements.

Sales

Made very easy

Sales

never once felt pushed into the sale

Sales

Excellent customer service by Chris Wilson at every stage

Sales

The only reason for being 0.1 off a perfect 5 was that I had arranged to pick up my car at 10.30am on Sat 13th July and Casey was 10 or 15 mins late whilst he was getting my car. If one of the receptionists or another colleague told me that Casey was

Sales

Steve was a fantastic help and worked hard to match my needs. I could not be happier with the new car

Sales

Every one is very friendly.

Sales

Would have liked a weekend test drive with (both) the M140 / M2 to allow a real life comparison between the 2 , - rather than just the supervised 20 minute test drive of the M2.....

Sales

Excellent service throughout the the transaction

Sales

Because of every member of the sales team and assistants were brilant

Sales

Stephanie Henderson was so professional and friendly throughout the entire process. She kept me fully informed every step of the way and answered all my questions promptly

Sales

The whole experience was stress free and we were shown various options for our choice of new car. No pressured sales and we were able to take the car out for a long test drive. Trade in deal was good too and the whole process went very smoothly

Sales

Casey Lyons at Fairfield has been excellent since my first contact in February 2019 He has been enthusiastic about my build and I have spoken to him on numerous occasions I feel he has become a friend in a very short time thank you Casey

Sales

Professional and always a pleasant service

Sales

The sales advisor was professional and friendly - I was kept up to date with the progress and the scheduled delivery date.

Sales

The experience was not too time consuming, nor did I feel rushed. The salesman was excellent, friendly and efficient. Felt very well looked after when collecting my new car, it was lovely.

Sales

Fantastic service fro the sales team