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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

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Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Emma Coote

Customer Experience Manager

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Joe Nicholls

Service Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast and efficient service.

Service

Extremely satisfied from the moment my car was collected to delivery back to my home address, I was kept in the loop as to exactly what was happening to my car. Very pleased, will definitely use Fairfield again.

Service

Fairfield have always been very good whenever I have dropped my vehicles in for a service. They are very welcoming and professional.

Service

I'm very happy with the actual work carried out. I'm very unhappy with the in house communication. (I was assistant parts manager here 1984 to 1988 so I understand the general workings)

Service

Each time I have had my car serviced at BMW, it has been cleaned both inside and out, however, this time it wasn't. After the service, the display screen was also left with the tyre pressure warning light being shown.

Service

Excellent customer service although the one thing I did not get during this visit was a video of the technician showing me around the car during the safety checks which I have had on previous visits to BMW.

Service

Lack of servicing appointments and courtesy cars available.

Service

Completely satisfied with service given

Service

Car in for warrantee work for the day but ended up having the car for three! With no feedback. I had to call on numerous time to find out when the car would be ready.

Service

Problem dealt with immediately

Service

Winter wheel change was swift, efficient and very good value.

Service

Smooth interaction with insurance company, good quality repairs.

Service

excellent waiting area perfect results on my car

Service

It would have been a 5 but when I arrived after being told my car was ready for collection I was presented with my keys , invoice and paperwork. When I went to my vehicle it had not been cleaned and vacuumed as the paperwork stated.

Service

Work completed within reasonable time frame. Nice courtesy car.

Service

Friendly, efficient customer service. Work carried out as agreed. Car returned having been valeted.

Service

Didn't check tyre pressures

Service

Chris was fantastic, everything i asked for was done and the car is perfect now.

Service

The £30 charge to reset the airbag light seemed steep

Service

Very easy to drop my car off, very easy to get an appointment. Staff were very friendly and helpful. The reason for a low score is because collecting my car wasn't as easy and I ended up complaining. If they say they will phone back they should.

Service

I just feel that any concerns are always thoroughly addressed and reported back to the customer ,which then makes any decision much easier to make.

Service

I'm satisfied with the overall experience. Very polite staff.

Service

Again......great customer service

Service

Fifth star missing due to costs

Service

Service and communication excellent from start to finish

Service

Very helpful as every at all stages

Service

Really expensive cost to first service, far more than my previous Merc

Service

As it turned out, my wife's car was not due a service ( a muddle on her part on the dashboard warning!), you nevertheless carried out a visual service and washed the car at no charge. Thank you

Service

I have, in the past, had bad experiences with the servicing dept at Fairfields. However, I have recently had my car there on 2 separate occasions and each time I was dealt with the utmost courtesy.

Service

I would have given 5 stars if they had been able to deliver my car to my workplace as I was unable to get away from work till after the garage closed. Not their fault, but the inconvenience affected my experience.

Service

Two very minor things- I also wanted a quote for some bodywork repairs- scuffs and scrapes. Body shop had been to have a look and I was expecting an email with a quote. Haven't heard yet. Also car not washed. Was asked to wait a bit longer for it.

Service

Good customer service from Brian Cooper, kept me informed and had the car ready for when I needed it.

Service

Couldn't have been more helpful And the coffee is really nice!

Service

I thought that my car was running perfectly when I took it into Fairfields.. So how do you improve on perfection ?? well get the BMW engineers at Fairfields to tell you because that is what they did on my service.

Service

Very satisfied with the team at Fairfield recently when my 5 series went in for a recall and service. All work carried out and very reasonably priced for a main dealer service.

Service

My car had a service recently, 6 weeks after owning this car. From the vehicle check my car has misting from the rear diff which the sale man said was ok. I disagreed with him as he said it wasn't under warrantee and wasn't prepared to put right!

Service

The salesman who sold me the car, Casey Lyons, continued to give good after sales service

Service

Dealing with Fairfield is always a enjoyable experience.

Service

The service was first rate

Service

Good friendly professional interaction whilst checking a potential issue under warranty.

Service

great help always

Service

Poor communication, also had to chase up for a refund.

Service

This was not a service call, rather an opportunity to discuss replacing my car

Service

I only wanted my oil, oil filter & fuel filter replaced however as I didn't want the micro filter replacing the service department wouldn't turn off my service light so it comes on every time I get in the car!

Service

Service and repair vehicle to a good standard

Service

I've used lots of different dealerships and this is by far the best run operation with a great team.

Service

Service done, car cleaned, what else would I want.

Service

Service experience was excellent

Service

There customer care is great

Service

You can't beat their excellent service.

Service

As mentioned the service wasn't nessecary. I was given a software update anyway. I used a days holiday from work plus spent £20 on two cab journeys and this only added to the inconvenience of travelling to and from the dealership during rush hour.

Service

Everything was carried out on my vehicle as requested.

Service

Great care so far

Service

Overall excellent but would of been nice to of got a MOT reminder in advance which apparently you do normally send out.

Service

Problem identified and resolved. no fuss. Excellent courtesy car

Service

Car collected on time, updates given and returned in good time.

Service

service cost great. Booked service 10 days in advance, promised i would be dropped off to work & picked up from work (just a mile away). Instead a taxi was booked which did not turn up. sales person kindly gave lift after waiting 45 mins.

Service

Price and service first class.

Service

service was excellent, on time, and included the answer to a symptom experienced driving the car. So many firms either forget to produce the answer, or waveaway the symptom as trivial.

Service

Staff very helpful at all levels but it would be nice if they rung you back when they said they would.

Service

Fast and efficient

Service

I was kept informed all the time - and the update video sent by text message is a very useful innovation.

Service

Informative staff with helpful text message with video afterwards.

Service

CAR RETURNED , NOT WASHED OR CLEAN INSIDE

Service

Very helpful and gave first class service and solved my cars problem.

Service

Staff helpful and looked after our needs

Service

While satisfied with Fairfield Garage, still disappointed that an "update" has removed the capability of playing the in car radio while having my phone connected to the car via Apple Car Play. This was possible previously and seems a step backwards

Service

Dash cam had all the wires (power & rear connection) pulled and then not replaced. Took me a few days to notice that they had been removed

Service

Very friendly always willing to go the extra mile.

Service

Whilst the problem appears to have been resolved (bad odours emanating from the climate control / air conditioning system) I was not happy to be told that I would be charged to resolve the problem even though the vehicle is still under warranty

Service

All good service

Service

The service provided was good, I cannot be critical but it still doesn't match the professional welcoming I get from the Lexus dealership where I get my first car serviced.

Service

Efficient quick service

Service

Video inspection given for car

Service

The booking in process was easy and my car was ready an hour earlier than expected. All staff are polite and helpful - nothing seems to be too much trouble for them.

Service

Car taken for a service at 9 a.m. but not available for collection until after 5.30 p.m.

Service

Job done quickly whilst I waited

Service

The vehicle in question was actually purchased by my friend, Mrs Vincent, who does not have access to the internet. She was particularly grateful for the kind, thoughtful and painstaking attention given by your colleague M/s Lauren Partner.

Service

Work carried out on time and as promised and you get treated like your special

Service

Very happy with the service and efficiency of Paul Gowers and all the staff Nice show room with plenty of cars to view and sit in.

Service

V Good.

Service

The problem went back to the original purchase if the car. We replaced two batteries and sat nav replaced meaning we're out of pocket having to buy a new battery and pay the excess on the insurance before the problem was finally identified.

Service

The key drop is good idea, but not for everyone, when the receptionist is not busy the personal touch helps

Service

Communication was excellent throughout, I was kept updated and I was not kept waiting on either delivery or return.

Service

Very satisfied video was a good touch just did not receive a text when car was ready to collect i just went at end of day

Service

Rey good, quick and efficient service

Service

We booked a service on our old car the day before it was due to be returned to BMW. This service was not carried out as they had it booked in for the day after it was collected. The date of collection was given to them several times.

Service

All good

Service

Just excellent

Service

Service booking was made for the 28/08/19 however I needed to change the date. I called and changed the appointment to 31/08/19. BMW turned up on the 28/08 to collect my car meaning the change did not take place. Luckily hubby was working from home.

Service

The Service itself was great, the car was returned lovely and clean, it's just the Micro filter issue which spoilt it

Service

Please see comment above, customer service provided by Amber was excellent and a total surprise! This service has secured my business with Fairfield.

Service

MOT carried out whilst waiting, but seemed to take a long time, when queried I was told car was being valeted, I feel the valet should be an option if you are waiting.

Service

ok but not special. Didnt manage to clean the car before returning

Service

My initial visit regarding the fault on my car, was dealt with unsympathetically by the male service advisor. he gave negative responses to my concerns and questions, i hope i don't have to deal with him again. he was not a good ambassador for BMW.

Service

The MOT was good then the aircon service revealed a fault which they fixed under warranty. Liaison with me was ok but I wasn't called on Saturday as promised and information was a bit wayward! Car was kept longer but couldn't get a car!

Service

Friendly staff who clearly knew what they were doing

Service

My only issue with the service I received was whoever cleaned my car. I needed to clean it again when I got home as they hadn't dried it properly, there were run marks everywhere, the boot hadn't been vacuumed, drivers mat just thrown in the footwell

Service

Fast & efficient.

Service

Car came back with a scratch on it parts on my back seat and no return calls.

Service

Service hit and miss as car was in for engine rattle for 2 weeks then home for 3 weeks before being returned as rattle still there and in garage for a further 3 weeks - we had to chase up to see what was happening

Service

All worked according to plan and very efficient. Just a little longer wait than usual for the courtesy cleaning but not an issue that distracts from overall experience.

Service

Car still not fixed

Service

Collection and delivery of vehicle when they said they would .... brilliant service

Service

Fautlesd experience

Service

Absolutely fantastic service delivered by Martin and Joe from the Fairfield BMW Service team. Work completed as agreed and on time. Car was returned immaculate. Thank you

Service

Although my car was booked in for a safety recall it was given a visual check which revealed exposed cord on one tyre. This potential danger was reported to me, resulting in me buying a new tyre. Now driving in a safer car.

Service

3 times I have said the keys are defective and break 3 times this has been ignored I was with a major client when the key fob got lost as it had come away from the main key. We spent an hour looking for it so as I could then restart the car

Service

I have had a couple of dealings with Fairfields and I can't fault the staff or the service, friendly, professional and reliable.

Service

Had to wait 25 minutes to be seen. Car was not cleaned. 12pm appointment for a 90 minute slot. Didn't leave till 14:10.

Service

Small defect on dashboard time promptly arranged for item to be replaced

Sales

Nobody is perfect

Sales

Sales staff was veryhelpful

Sales

Sales staff were very professional and helpful. The downside was the BMW Connected Drive app which took 24 hours to install so some features of car couldn't be demonstrated. This was not the fault of dealership - it's something BMW need to sort out

Sales

Handover of new car was handled v well

Sales

The sales representatives are all brilliant, knowledgeable, attentive and professional Stephanie Henderson especially

Sales

There was an issue with the reversing camera, that we had fitted, but there was a fault with the interface module. Sofiane, arranged for me to have a loan car, that was the same model as the one I had purchased. I had no issues with this arrangement.

Sales

Again, excellent and friendly service' Kept informed at all times of progress of car

Sales

Excellent service

Sales

Very professional.

Sales

Staff went to great lengths to make sure I understood deal

Sales

Jay Singh was very clear in the whole process

Sales

Very easy process

Sales

Got my new car very quick all ways treated very well very good dealership

Sales

Informed throughout and able to answer all questions asked!

Sales

Steve Putney at Fairfield's looked after me very well.

Sales

Paul Gowers went above and beyond in all areas

Sales

Our sales consultant Chris Wilson is incredibly professional and knowledgeable and never fails to make us feel part of the 'BMW family'!

Sales

Great service from start to finish nice handover in a handover bay flowers for my wife the salesman went out his way to.find me a deal and didn't give up finding something that would work but didn't do this in a pushy and annoying way!

Sales

I had no problems at all with purchase salesman first class

Sales

Couldn't have been more helpful

Sales

Everyone professional and courteous, and I picked up the car in under a week