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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email email@example.com
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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i do do not like having to wait for relatively long time the car computer setup was changed . no response about warrantee for the alloy wheels even after 10 days
there was an issue with a tyre valve that they did not fix although they damaged the valve , kept quiet about and cost me £30 TO HAVE REPLACED.
Again, the after sales service has let down the overall experience.
After a few hiccups the garage sorted out the issue with my BMW
Told it would be 90 minutes to service my car but was waiting 2 hours. Would not mind 2 hours if told 2 hours!
Immaculate presented staff. Clean and efficient reception and waiting area. Made to feel special bei g a BMW owner.
Prompt, efficient, friendly and courteous service.
The car was picked up from my home, the work promised was carried out and the car returned without any inconvenience to me.
Excellent communication all round and job completed as expected
Friendly and pleasant staff, great facilities and a pleasurable environment.
we have yet to have a service but we had a recall on a part, drove in greeted by bmw rep who knew my name and appt ,left car with him, was called in afternoon to pick car up and was told what mechanics did and then home...very smooth process..great!
Never had an issue and my issues have always been sorted straight away
Completed as specified
See above and when I drop the vehicle oof and collect it it aways takes a long time. Receptions are good and your waiting area is as well but I just want to drop off the keys and just collect the car when its ready.
Very hard to get hold of the service adviser
Would have got 5 if a courtesy car had been available
Poor quality of service. The car broke down and was there a day and half before I was informed as to the corrective action and only because I called them. When I quizzed them over the correction I was promised a call back. Didnt get that either.
They just got on with it
My car was looked at by them after having issues with the Sat Nav , the car was in the workshop at least 3 times and they were not able to sort out the problem , I downloaded the latest update of the BMW web and now everything is ok
I was treated with much respect. Had a slight delay picking up my curtesy car due to low tyre pressure. The problem was sorted very quickly. The waiting area is very comfortable too.
car service was good but failed to clean car as promised
Kept well informed
Work completed on time and staff friendly and efficient.
Friendly, knowledgeable staff. Nothing too much trouble. A pleasure to be there.
I really liked the updates by text and the video that was sent over was just the cherry on a perfectly iced cake!
They are always do the best they possibly can for me, but BMW customer service team as a whole let them down.
Professional caring service.
The only reason this is not completely satisfied is that i had to wait almost a month to get a slot to fix the fault and even at that notice no complimentary car was available
My car received it's running in service and some bodywork/wheel repairs which were present on handover. I had to chase the service department to get my car to the body shop and felt I did the majority of the organising between the two.
From making a call for a service had to wait several weeks for an available slot.
Quick turnaround and staff are extremely helpful and friendly
Efficiant and friendly staff all ways helpful and accommodatiin.
Service itself was fine. You kept the car longer than necessary which was inconvenient.
Has to wait slightly longer than expected
The guy that I dealt with explained to me what was done to my car, they did extra check for me for free which I believe other garage will not do.
Courteous polite, nice surroundings, attentive service.
Just dropped one star for time to wait for courtesy car with service booking
As mentioned above the dealer and the salesman was perfect. They delivered an amazing car which has everything and more that what we asked for.
We have known Chris Wilson at Fairfield BMW for many years, he understands our needs and ensures we get great service through the whole process.
As stated above i have been dealing with BMW for a few years now and the service has been great, every problem i have had has been sorted out efficiently.
They went out of their way to resolve the issue of two customers wanting the same car. The sales assistant knew the cats very well and could answer all my questions.
good service from start to finish
great deal on car