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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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Downtime of Telephony System

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Raising MOney for MOvemeber

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Fairfield supports Leigh Ramblers F.C. Youth

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Fairfield's Penalty Shootout Challenge at Southend United.

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BREXIT PRICE PROTECTION

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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Business Partnership

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Ross Wayland

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your Perfect BMW Couldn't Be Closer.

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Explore the dealership

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Emma Coote

Customer Experience Manager

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Joe Nicholls

Service Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied

Service

They tried so hard to find the problem

Service

Fairfield have made major improvements in the time taken to book in & collect car. Previously I had waited upto 25 minutes to deposit the keys during drop off

Service

Always helpful & knowledgeable staff, happy to go the extra mile.

Service

Car was taken back to have model inscription removed. A member of the service team who lives near to me offered to pick my car up and return to my home address hence saving me travel time between Chelmsford and Leigh-on-Sea.

Service

It has been a poor three years with BMW, I should not have returned and stuck with Jaguar

Service

Good had to wait to long for an appointment with hire car

Service

Car comes back well serviced cleaned inside and out

Service

You collected my car promptly, did the work (an MOT and checks) and returned it clean.

Service

Nothing to complain about

Service

They know how to look after their customers with genuine care and attention.

Service

Excellent

Service

Works that was booked in wasn't completed

Service

Car is now great and the turnaround time was quick

Service

Friendly service

Service

Excellent service from start to finish. This dealer is not my nearest dealer but the one I prefer to go to (I pass by 2 other dealers to get there!)

Service

BMW Fairfield showed professionalism, diligence and empathy when dealing with me as a customer.

Service

Great service & hospitality

Service

I was a little let down by the service as per the comments above, me and my family are all BMW owners and we've had great service over the years of ownership.

Service

Only a poor mark due to being told the problem may be sorted if I changed a part that clearly was not necessary other times I have had work done I have been very impressed

Service

Efficient and quality service

Service

Hard to book, cant reach people on the phone. Work not completed on time as agreed / promised. No apology for the inconvenience of leaving me with no car AGAIN.....

Service

Due to the problems identified in the detail provided in question 1. These problems, apart from the road test after cleaning, were fed back to the dealership during a courtesy call made to me the day after the vehicle had been in for the work.

Service

Please see above, but to finish the points I was told at 12.30 my car would be ready in about 10 mins, so was disappointed to have to wait until 2.15 for it to be ready. the valet was fine.

Service

Still a few things not able to be finished in time (sunroof jamming and seatbelt untangling).

Service

Fairfield nice reception and service staff and a nice place to be.

Service

Nothing negative.

Service

Customer service needs to be improved for the size of company bmw is. I would expect the service I received from a garage down the road not a main dealer.

Service

Consistently helpful and efficent, stress free process every time

Service

Good efficient service very nice staff lovely store

Service

Only because of the parking situation

Service

Service costs fit an oil change and micro filter are on the expensive side

Service

Everyone from receptionists to salesman made us feel welcome and valued as a customer

Service

Price I expected to pay via changed in a week. Price quoted on BMW connected App on 15th Nov was £232. This increased to £309 on the 22nd Nov. No real explanation. Was given a small discount but still a 25% increase in a week.

Service

As I was told it would take 45 min and it took 45min so on time is a understatement

Service

Because the service is excellent. The showroom is really nice and inviting not like some where you feel awkward when you are walking round

Service

Fairfield are in my opinion a first class outfit and treat customers properly, there is no reason to use any other BMW dealership.

Service

Apart from an error on the booking date - this was fixed without a fuss - and everything was well managed, kept informed and the video after was helpful.

Service

Customer focused

Service

The person in the service department took completely ownership of the job, and any questions were looked into in full.

Service

car was picked up and returned as indicated

Service

Routine service did not check oil levels and the low level warning light came on during my drive home from the garage. Had to revisit to have it looked at again which was fine, but took time out of my day.

Service

Short 95 of my problems

Service

Car was in for 8 days. Martin kept me in touch with progress. Collection was easy and done by pleasant young lady who escorted me to car and gave it a final look over. whenever I pick up car it's always well cleaned. This time is was gleaming. Tks

Service

I had 2 issues. Replacement tonneau cover for boot promptly ordered when notified, albeit this is second failure! And keys reprogrammed, ok although had expected to be completed in 1 day but had to stay overnight!

Service

The problem we had has been solved.

Service

I had booked my car to be collected and brought back. This was very important to me and this service was appreciated. It felt good to drive afterwards and as if it had been serviced.

Service

Gone beyond expectations

Service

Easy to book a service when I needed it and the employees I came into contact with were pleasant a professional. An all round good experience.

Service

As above problem not fixed.

Service

Winter wheel change & rear brake replacement fine, but centre BMW logo wheel caps significantly damaged. Not noticed in dark when vehicle collected, but very obvious in daylight. Not had time to follow it up !

Service

Smooth easy and informative

Service

Very explanatory and professional

Service

Kept informed at all times

Service

All work done as requested

Service

Great work by technicians but customer service on the hand over very bad.

Service

Quick service and kept informed

Service

Liked personal video explaining areas checked.

Service

All work carried out to highest standards. Everything which I was told would happen did happen and was completed on schedule.

Service

You did what was expected

Service

They kept me informed and kept to time.

Service

because a fault with my car has not been resolved.

Service

I was satisfied because my expectations were fully met. There is nothing I need to complain about.

Service

After a few teething issues, the road test was completed and then we sat down to thrash out a deal. I was impressed with Johns knowledge and his open policy.

Service

Very good customer service and friendly staff.

Service

The video show img the underside of The car was too rushed

Service

Speed as a fault with car sorted in 1.5 hours due to manufacturing defect If stuck would have given another car to use but not required

Service

Well informed

Service

Always good

Service

My car was picked up as promised and I was keep in the loop as what was happening with my service,then returned in good time....washed !

Service

Helpful advice and friendly service

Service

Fast and efficient service.

Service

Fairfield have always been very good whenever I have dropped my vehicles in for a service. They are very welcoming and professional.

Service

Although there was some delay in returning my vehicle Jo the service manager went above and beyond to rectify the issue.

Service

Extremely satisfied from the moment my car was collected to delivery back to my home address, I was kept in the loop as to exactly what was happening to my car. Very pleased, will definitely use Fairfield again.

Service

I'm very happy with the actual work carried out. I'm very unhappy with the in house communication. (I was assistant parts manager here 1984 to 1988 so I understand the general workings)

Service

Straightforward, thorough, clearly explained

Service

Each time I have had my car serviced at BMW, it has been cleaned both inside and out, however, this time it wasn't. After the service, the display screen was also left with the tyre pressure warning light being shown.

Service

Excellent customer service although the one thing I did not get during this visit was a video of the technician showing me around the car during the safety checks which I have had on previous visits to BMW.

Service

Completely satisfied with service given

Service

Car in for warrantee work for the day but ended up having the car for three! With no feedback. I had to call on numerous time to find out when the car would be ready.

Service

Lack of servicing appointments and courtesy cars available.

Service

Problem dealt with immediately

Service

Winter wheel change was swift, efficient and very good value.

Service

Smooth interaction with insurance company, good quality repairs.

Service

It would have been a 5 but when I arrived after being told my car was ready for collection I was presented with my keys , invoice and paperwork. When I went to my vehicle it had not been cleaned and vacuumed as the paperwork stated.

Service

excellent waiting area perfect results on my car

Service

Friendly, efficient customer service. Work carried out as agreed. Car returned having been valeted.

Service

Work completed within reasonable time frame. Nice courtesy car.

Service

Didn't check tyre pressures

Service

Chris was fantastic, everything i asked for was done and the car is perfect now.

Service

The £30 charge to reset the airbag light seemed steep

Service

I'm satisfied with the overall experience. Very polite staff.

Service

I just feel that any concerns are always thoroughly addressed and reported back to the customer ,which then makes any decision much easier to make.

Service

Very easy to drop my car off, very easy to get an appointment. Staff were very friendly and helpful. The reason for a low score is because collecting my car wasn't as easy and I ended up complaining. If they say they will phone back they should.

Service

Again......great customer service

Service

Fifth star missing due to costs

Service

Service and communication excellent from start to finish

Service

Very helpful as every at all stages

Service

Really expensive cost to first service, far more than my previous Merc

Service

As it turned out, my wife's car was not due a service ( a muddle on her part on the dashboard warning!), you nevertheless carried out a visual service and washed the car at no charge. Thank you

Service

I would have given 5 stars if they had been able to deliver my car to my workplace as I was unable to get away from work till after the garage closed. Not their fault, but the inconvenience affected my experience.

Service

I have, in the past, had bad experiences with the servicing dept at Fairfields. However, I have recently had my car there on 2 separate occasions and each time I was dealt with the utmost courtesy.

Service

delivery date was unclear and kept changing. Poor communication from the supply chain.

Sales

Steph who sorted our car was very helpful, very professional, knowledgeable and so friendly that you could feel you could ask her and phone her at any time to get an answer.

Sales

The guy was so helpful in every way.

Sales

We only went in to Fairfield to get some ideas for a new Car but Chris Wilson who we dealt with was so patient with us and took us through lots of different options for our budget. We were kept well updated while waiting for delivery.

Sales

everything was on time and explained in a easy to understand way. You were not pushed into anything had time to think and make a your mind up.

Sales

No Complaints -Look forward to buying my next BMW in a couple of years??!

Sales

very helpful and explained everything to us setting up our bluetooth etc

Sales

Would have been a higher score but didn't feel special. My advice is always offer your customers a drink and make it for them. Making my own cup of tea was a bit disappointing. My car was also outside. Should have been inside with a cover on it...

Sales

Process easy Kept up to date

Sales

Perfect experience from start to end. So much better than either Mercedes or Audi whom we had also been to.

Sales

Casey made everything so easy

Sales

Amazing staff and service

Sales

Hard to fault

Sales

No problems at all.

Sales

From the moment I arrived to completion of the sale everything ran very smoothly. There was a change of sales executive after I started the process, but the transfer to a new individual was seamless. Everything possible was done to secure the sale.

Sales

Stephanie Henderson was very patient and thorough, highly recommend

Sales

as above, but in addition the Salesman Casey Lyons was really good

Sales

Nobody is perfect

Sales

Small defect on dashboard time promptly arranged for item to be replaced

Sales

Sales staff was veryhelpful

Sales

Sales staff were very professional and helpful. The downside was the BMW Connected Drive app which took 24 hours to install so some features of car couldn't be demonstrated. This was not the fault of dealership - it's something BMW need to sort out

Sales

Handover of new car was handled v well