See information as provided above

Julia on reception and Tom were both very helpful and kept me informed on what was going on. The repair was also completed significantly quicker than i expected and I had my car back in 2 days when I had told myself it would likely be a week

Would of been nice to offer a courtesy car

professional at all times customer service is amazing all staff are helpful and not pushy

Timely response and outstanding service

Vehicle was ready to collect when required

As above, cant fault your service

The service was easy to book and the staff were very pleasant to deal with, and everything was done to my satisfaction.

Resolved the problem and fixed it

Great service

I have been coming to BMW for my servicing ever since my first BMW over 5 years ago and it always leave me satisfied. BMWs customer service and one of the best.

Im disabled so for my service BMW team arranged collection and delivery of my car. I was updated along the way and had mycar back within the same day. Best customer service ever.

Procedures were safe and efficient.Adhered to completion time.Easy access and completely satisfactory in these times.

very hel[ful

Brought the car in for a recall, this was inspected and car was available again by lunchtime

Olga in the Service team was extremely professional and efficient

When you put your car in for anything at all your looking for swift professional workmanship. With Fairfield that's exactly what I got

Great communication and professional staff.

MOT and service taken care of very smoothly and safely, especially given the difficult social distancing restrictions currently in place. All the staff were very helpful.

Olga was brilliant from start to finish, she kept me updated with everything throughout the process & even sorted out the claim for 2 new tyres on the tyre insurance. She went way above the expectations of your services

I was kept in formed throughout the process and recieved a comprehensive video explaining each aspect that was easy to understand.

Always a pleasure when I deal with any of the staff at Fairfield, excellent customer service.

The service representative was was very professional during handover on drop off and collection and kept me informed of the progress

This dealer has served me well for many years and with many cars, they have always provided me with a great service. I have used the service dept., Sales, Parts and Body shop, I would recommend Fairfield without question.

Just fantastic communication

Very good service and polite staff

All contact has been good.

Everything was done that they said and quickly too.

Hannah King has no doubt been the best service advisor I have dealt with. 4 phone calls on the day to keep me informed and listening to the issue so making sure she selected the right technician to complete the work.

My remedial work was completed within stated timeframe and has rectified the fault plus the technicians at Fairfield were professional and polite.

The service etc was completed to my complete satisfaction. Collecting car and delivering back.

Fully informed inspection. With video of inspection.

A safe and efficient service and friendly.

Excellent service, especially considering Covid.

Good

Hannah was helpful, informative and overall service was good.

Good people

Terrific team

This was just a routine service visit so there isn't much to say. Booking in and out was pretty easy, the job was done on time and the loan car was fine. The service consultant I dealt with was very friendly and efficient.

The staff was very helpful and meet all my needs .

Care with social distancing, knowledgeable staff with the customer in mind

Car was treated carefully and advisor was heloful

In this time with the pandemic it was handle very professional

Could not have tried harder to sort out service and not when we came down with COVID

I was very pleased with the service as a whole

Clear and helpful staff

My car is always returned clean whatever it has gone in. A service/ An mot/ or a repair. And returned with a smile.

Great service received from Sarah.

Great service

I was updated at all points and my car repaired within a short timeframe.

I had nothing but polite communication and updates from the team on the phone and again in person when picking up my fixed vehicle.

The lady that helped me out was ten out of ten. She explained things, was efficient. There was no waiting. It all just worked and was easy.

Everything was as expected, all good

Initially told the car would be 2 days away but pleasantly surprised to have the car back same day

Professional and fast service

Always good feedback in terms of what's required now and in future.

1st class staff

Work completed as required, with no issues.

Everything completed when they said good communication again

good and courteous service throughout

This was a waiting appointment and was only 5 minutes longer than expected.

Excellent service always above and beyond. I know my car is good hands and all is carried out by professional staff. The cars are always run excellent after a service.

Good service & fixed problem in a timely manner

Dealt with Brian Cooper who is head and shoulders the best on service reception.

On both occasions my car has been dealt with by Fairfield, they have been extremely attentive, contacted with updates and provided good explanations of what has been done and why. All staff appear to be extremely polite

Kept informed of progress and always friendly.

In these trying times Company well organised.

David Lucking provided an efficient and friendly service. He was very clear on what was happening. Also I felt Covid secure at all times when dropping and picking up my car.

Well staffed, good service. Good awareness of Covid safety. Show you what they have done with the car by video.

Punctual, good communication, no surprises,

Had good service

The level of service provided was exceptional, even given the current operating restrictions due to COVID

Very quick repair under warranty and friendly informative staff.

Always a good service provided

Again very pleased how things were done in these uncertain times.

Always amazing service and they go above and beyond. Have been using Fairfield for years now and last year was a tough year the garage made sure I was a valued customer.

A great customer service

I think during these difficult times, you was still able to offer a 1st class service and still made it an enjoyable experience.

everything was well organised. Easy to deal with and very interactive.

I considered the interaction most informative and empathetic.

The sales team (Chris Wilson & Andy Matthews) were friendly, listened to my concerns about owning another BMW and went the extra mile to keep me as a customer of BMW.

Great! Friendly! Service excellence! Safe! Professional!

The whole process of ordering to taking delivery of my new car took place without a hitch.

Very different experience in lockdown but very good nonetheless

Difficult times at present due to Covid and understandably the car was held up and delivered later than expected. But Chris did all possible to make the delivery as smooth as possible .

Everyone at the centre was helpful, was able to go on a test drive and it was brilliant service

The handover went smoothly despite the COVID restrictions

excellent service from Jay in difficult circumstances with lockdowns, tiers, etc for Covid-19.

Great service

Good handover in difficult circumstances with Covid restrictions

Appointments always on time, felt safe in showroom during pandemic. Assured car had been sanitised before collection. Excellent sales person - nothing too much trouble and answered all my concerns.

The retail consultant kept us totally up to date with the status of the vehicle throughout the whole process.

Everything about the service was extremely efficient and very friendly

Sales people were very good given the issues with Covid

The staff were courteous and professional. Customer service was excellent.

Despite the problems associated with Covid, this did not impact on the buying or collection process as far as we the customer were concerned. No doubt BMW have had to seriously adapt their methods but it was done professionally and without fuss.

From the moment I ordered the car I was kept informed of how my car was progressing. Given the current problems with Covid this was very reassuring.

Delivered on time given and easy transactions

comprehensive detail from staff dealing with me.

Jay Singh was the consultant who dealt with the transaction and i could not have been more happy,he kept me fully in touch and it was a pleasure dealing with him