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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

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Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything ran smoothly with no issues.

Service

Had a manufacturing fault that was handled professionally with little involvement from myself

Service

cannot be faulted

Service

No one available to clean the car

Service

Car was booked in for a service on a Saturday. I received a call on the Friday to ask if I could bring it in that day as you were short staffed on the Saturday. I done this and collected the car on Saturday and waited over half hour to be seen to.

Service

Excellent service given

Service

Phoned up 8am to inform of a break pedal problem thay told me to bring the car down to have there mecs to investigate,although thay could not find what was the problem at this stage thay still managed to fit the car in,even tho there day was busy.

Service

Issue has been resolved with a software update.

Service

Service is great, individuals are efficient and polite, the only downside was a long wait.

Service

Helpful staff and good service but equally disappointed by online booking and inaccuracy of information on the website.

Service

Would be 5 stars but the price was too expensive. It was the same for all Bmw dealers though.

Service

All works carried out with no issues.

Service

Service was all good but after the courtesy wash, there was water on the seats inside. Quite obvious when you opened the doors so a few seconds could have been used to clean up. Internal vacuum could have been done a bit better too.

Service

Oil marks on near side passager inside door handle and already the rear camera has detached.

Service

Easy to book in and out, telephone call explained issue had been resolved

Service

My visit was only for a MOT

Service

Regular communication and updates and ability to use courtesy car at a price

Service

I had previously reported a problem with the car washer fluid resevoir leak during the warranty period and was told it was normal even after an inspection. At the recent service it was listed as a problem. Obviously wasn't a normal occurrence.

Service

Car was serviced and cleaned within the timescales given. There was a comfortable area to sit and wait and a good range of refreshments.

Service

When i phoned up ,that my car couldn't be booked in till the end of January and was told to ring BMW assist ,which can sort of understand ,as i know people have they cars booked in,but mine had gone into limp mode! then had to wait 30min for my keys!

Service

Everything went extremely well. This is my first service experienced with BMW and it equals if not surpasses the excellent experience I have with Mercedes for my second car.

Service

Did exactly what was needed doing, helpful and knowledgable people.

Service

Curtesy pick up made my life a lot easier.

Service

ALWAYS THE SAME

Service

I was kept informed every step of the way regarding pricing and was even sent a video clip of the tyres and brakes to highlight their condition.

Service

I had to call to see if the car was ready - No problem but would have preferred to have known sooner

Service

I would have given 5 stars had it not been for the fact that a 90 minute service turned into nearly 2 and a half hours!.Did have a supply of lovely beverages and biscuits though!

Service

Good overall service. I waited while the vehicle was being serviced which was more convenient for me. All staff at Fairfield were effective and considerate

Service

My B M W My husband bought it for me for my 60th birthday and was purchased in 2002 it has low mileage and has always been serviced and looked after by BMW. It's been the most wonderful car it's like part of meit has never once let me down.

Service

2 attempts and 2 visits to fix. Had the car for 10 days. I had to chase for an update 2 or 3 times. Saturday I rang to be told tech and rep both off and no one knew status, I was told I’d get a call Monday but didn’t.

Service

Confident with the report on vehicle

Service

My car was kept in the service station an extra day , and I had to call and ask , No one actually informed me about it. The service history hasn't been fed into the car . I think i might have to pay another visit to get that done ?

Service

Cause of fault identified and rectified quickly and I was kept informed. A seperate minor fault with a charger socket is still faulty despite me being assured it had been fixed.

Service

Very good customer service , reception , follow up and flexible helpful approach to late pick up

Service

The service was to standard replacement of the break fluid but the breaks have been left with a hight pitched squeak. This should have been obvious. The dealer have introduced a personalised service management concept but quite frankly being expect

Service

In all fairness I complained about hurried service but I see this was in my interest to get the car back to me. Fairfield went the extra mile to repair the car and I appreciate their team effort

Service

There is still an ongoing issue with my steering wheel which is wearing at accelerated rate and in hot weather is leaching a sticky substance that makes the vehicle almost unbearable to drive!

Service

See my comments above but I was very happy to be kept iin touch tohave a named contact and to have my car back as soon as was possible and cleaned inside and out.

Service

The Service took double te amount of time than what was stated, I spent alot of time hanging round waiitng, apparently an extra car for Servicing had been booked in and not accounted for? And the Service paperwork was incorrect.

Service

Very helpful and attentive service staff. Experience in showroom was good and receptionists made me feel they were looking after customers also by asking if I had been seen

Service

Not just a perfect service experience; ‘go extra mile’ is a business as usual for Fairfield.

Service

Everything taken care of

Service

I had always used Fairfields for service and repair. However, as the car got older I started to use an independent garage, unfortunately a couple of recent repairs failed very soon after. As I had confidence in Fairfield that's where I went back to.

Service

Can't fault the quick service

Service

Chris in service was fantastic

Service

The whole staff are an asset to bmw

Service

Always follows up every visit with a phone call. You also don’t feel pressured when while the garage.

Service

Talked me though what they have done in detail

Service

Very flexible and helpful

Service

From booking the car in, to having it collected and returned - having been cleaned - was as smooth an arrangement as anyone could wish for

Service

Time waiting on telephone trying to book car in

Service

Brian Cooper is the epitome of professionalism

Service

Small issue getting my point across about a faulty issue with car but we got there in the end which is reason i did mot give 5 stars.

Service

Great service

Service

Easy to arrange.

Service

As above

Service

Everything is very pleasant and efficient.

Service

Kept informed in generalHad a long wait when collecting vehicleVehicle wasn't cleaned

Service

Great service. I work for Ford, different level of service.

Service

Because I was completely satisfied

Service

Efficient throughout (car park receiving staff / service desk / workshop coordinator).

Service

All the staff that I have dealt with since purchasing my BMW have been courtious, accessable and always ready to assist.

Service

They not only checked everything on the car but also found time to clean it inside and out

Service

helpful team

Service

The front desk was helpful and friendly shame about the organisation of the branch

Service

always going above and beyond

Service

See above

Service

Monty was proactive with updates regarding the progress of my vehicle, and great at collection, handling the issue well.

Service

Only sight hindrance was they i was waiting over 30 minutes to pick the car up

Service

Opted to wait for the MOT was well looked after

Service

Can’t fault the actual service experience. Enjoyed driving the Mini Cooper S courtesy car, an unexpected surprise.

Service

I received a detailed sheet that advised me what was worked on, what the next service would cover, the MOT sheet and this was all added into my service screen in my car.

Service

It was a "wait" service and told 90 mins but took over 2 hours. Had a 3pm appointment but was told that I should have been there in the morning!

Service

Please see attached regarding ongoing warranty deductible aspect.

Service

As above but once I had been attended to the service was faultless.

Service

Always courteous and efficient service from Fairfield. Provided excellent advice and did not force additional work where it was not required saving money from the original estimate.

Service

they were prompt at arranging for me to drop off the car and correct the various problems with it.

Service

Efficient

Service

Would have been full marks if hadn’t lost work for service

Service

The staff were very helpful. The only issue we had was that although we had arranged a time for the handover the “genius” was not available to explain the car system to us although he had been booked to see us.

Sales

The time between purchasing and collecting the car was shorter than we thought!

Sales

I had no problems

Sales

The process from start to finish was very easy

Sales

very satisfied as i was always felt welcome and the car purchased and delivery was carried out very efficiently and the vehicle and controls were explained very well

Sales

wonderful personal service which took all hassle out of changing vehicle.

Sales

Great service

Sales

Quick, faultless and very presentable and my 2-year-old and 8 months had toys to play with while waiting.

Sales

Car is amazing, salesman was fabulous and overall experience was superb

Sales

See above. Delivery and hand over quick and easy.

Sales

Excellent customer service and information regarding status of order.

Sales

Jane and Paul at Fairfield BMW Southend couldn't have been better from the initial conversations right through to the handover

Sales

The dealership is very well presented, the staff are extremely helpful and the selection and availability of the various models is excellent. Collection was a well run and really enjoyable experience too.

Sales

The car was delivered when promised and presented in immaculate condition.The sales person was very knowledgeable and ran through all controls paperwork and made a follow up call to check we were happy with everything.

Sales

Efficient, polite, friendly, informative - very professional in every aspect

Sales

Initial order was very good.Car too much longer to arrive than was forecast.Finally took delivery of a black car in the rain so was unable to adequately check the paint work.

Sales

Service

Sales

I never once felt robbed or being pushed into something. Charis was a pleasure to buy from.

Sales

Couldn’t find any fault at all

Sales

Very professional. I am a new BMW customer and I found the service and attention from start to finish very professional and satisfactory. Steve was a great salesman and made me feel at ease with my purchase, he is as asset to BMW!