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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

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Welcome to Fairfield

SINCE 1967 Fairfield began in 1967, establishing a Lotus Franchise based in Leigh-on-Sea in Essex. Six years on, in 1973 Fairfield chose to become exclusively a BMW Dealer. In 1981 Fairfield’s current Head of Business, Peter Dodson, joined the company as an Accounts Clerk and in 1986 Fairfield BMW relocated to Bellhouse Lane, Leigh on Sea. Also, within that year, Mike Styles the current owner of Fairfield was employed as the Sales Manager. In 1990, the Fairfield Bodyshop opened; a BMW approved accident repair centre. The original Fairfield MINI showroom was opened in 2001 and was one of the first standalone MINI operations in the Country. Fairfield moved to their current site located on Arterial Road, Leigh-on-Sea in 1997 and in 2000 Fairfield scooped a prestigious award by winning BMW Dealer of the Year. After extensive refurbishment at the BMW site in 2013, Fairfield opened the doors of its new state-of-the-art MINI Dealership, in 2015, located next door to BMW. Fairfield’s success over the years has seen them win numerous awards for both Brands, culminating in 2018 by being nominated for and winning: BMW Retail Sales Retailer of the Year, MINI Aftersales Retailer of the Year, MINI Sales Regional Retailer of the Year, BMW Independent Retailer of the Year in 2019 and Peter Dodson won Head of Business of the Year. Fairfield are extremely proud of the success they have had since the opening of their very first showroom in 1967 and now, as then, continue to be a family-owned and run business. Since 1967 Fairfield has offered the highest levels of service and expertise. We aim to provide a 5-star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do not hesitate to contact me. Peter Dodson Head of Business 01702 420111.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Adela Mihalcova

Retail Consultant

Casey Lyons

Retail Manager

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was spot on

Service

The recall part was replaced and video of service was helpful to understand anything else which needed more work on! Wheels also cleaned , all carried out to a high standard.

Service

Cleanliness and efficiency

Service

Everything was well planned and executed and the Service manager (David Luckin) was very helpful, listening to my explanation of the points I wanted to be covered during the day. David contacted me by phone to explain and price the additional work.

Service

Great service

Service

You carried out the work required, nothing else to say.

Service

Prompt and efficient service

Service

Video was sent showing the works needed.

Service

Everyone I have spoken to are helpful and the vehicle was clean and tidy when returned.

Service

Did exactly what they said they would do and fixed a tricky problem.

Service

Clear understanding of what was going on and great communication throughout

Service

Expect the charge for collect and return to be abolished, when COVID is over. it was standard service for twenty years, I trust it will go back to that.

Service

Everything is done to the highest standards

Service

We really like the video of our car - nice touch! And the car was valeted to 'brand new' appearance

Service

Free replacement parts following recall.

Service

The staff are absolutely amazing

Service

Very friendly staff

Service

From booking to parking, reception, presentation and handover key fob. An excellent professional and friendly experience thankyou

Service

Very satisfied

Service

Service reception man Brian so knowledgeable, helpful and polite

Service

Olga took the time to explain my options, ensuring I received the service that was right for me

Service

All done and staff keep you updated.

Service

The car was spotless when returned

Service

Customer service 10/10 Fixing the problem 10/10

Service

Hand over and pick up was painless and smooth.

Service

Everything was explained and taken care of with no fuss.

Service

Whoever had the idea of doing a video of the technician overchecking your vehicle is a genius

Service

Quick and efficient service.

Service

Easy to plan and staff friendly.

Service

The service provided met my expectations and more

Service

Very good

Service

Helpful and courteous service manager.

Service

Olga was very helpful. She helped me transfer the mobility scooter in and out of the courtesy car.

Service

Very friendly and quick service

Service

Professional service, efficient and friendly service desk agent

Service

Excellent service.

Service

The service was carried out to my complete satisfaction.

Service

Have purchased several spare part and the parts team were very helpful. Happy to order up many smaller clips and fixings along with air intake hoses.

Service

All went smoothly and great price

Service

Good

Service

I've skyways had a good experience

Service

Very efficient

Service

Straight forward especially the online booking

Service

Very professional service

Service

Smooth process from start to finish.

Service

Polite receptionist, beautiful stock on site, efficient service advisor (Olga) and everything carried out in good time - no waiting around.

Service

Well looked after from start to finish no problems at all

Service

The service Rep (Kirsty Murrels) kept me full informed at every stage of the repairs process, following the damaged caused to my car. Kirsty helped sort out my courtesy car and made the whole process of dealing with the car incident stress free.

Service

Stuck to schedule stated

Service

Excellent service

Service

Great customer service. Always kept me informed of progress and phoned on time when arranged

Service

Very efficient and felt supported by the staff and the advisor who served me, lastly I felt special as a customer when they offered to wash my car for free.

Service

The video was great , you always guarantee your work

Service

Happy with work carried out

Service

After buying a brand new BMW I was shown how to use the controls of the car and given in-depth knowledge of the functionality of the buttons and what they do.

Service

Professional and friendly staff

Service

Easy and painless

Service

Serviced my needs perfectly

Service

Very nice touch the video of my car

Service

The car was serviced as discussed and there were lots of updates along the way from the friendly staff

Service

Good friendly service.

Service

Very. Did everything I asked and were helpful in explaining warranty work completed.

Service

I took out extended warranty on this car and experienced a sound failure. I booked it in and they identified the fault and managed to source a new amplifier module for the next day. The car was returned fully working and valeted too.

Service

Good friendly service

Service

Very good experience

Service

Excellent service from the Service Advisor and the work carried out on time and faultless workmanship.

Service

Quick turnaround

Service

Text video helps you review underside of your car and advice on what's ok

Service

Good service. Efficient

Service

Very satisfied

Service

Very efficient and courteous

Service

This is why I use Fairfields

Service

Everything it was bought in for was sorted

Service

Overall good experience

Service

I get videos of my car when it's in the work shop and I'm told what is being carried out on my vehicle. It's in depth.

Service

Carried out as expected to high standard

Service

Job was done exactly as asked

Service

complete service & shown why item was not working with full explanation

Service

Got a very helpful vehicle check video which helps outstand what work has or needs to be done. Also lets you see parts of the car you don't normally see.

Service

Very good and efficient as usual

Service

Very satisfied

Service

No issues, straightforward and clear about the process

Service

all round efficient service

Service

Great customer service, friendly and efficient

Service

work done as advised, received update call during the day.

Service

Service advisor kept me advised every step of the way, and the technician sent me a video showing what was done

Service

Very pleased with my car when receiving it back.

Service

The process was super slick especially given the times we are all currently operating in. Fairfield were very flexible to my current WFH situation.

Service

Service carried out suggested new wipers which was right changed there and then!

Service

Every question and query raised was dealt with professionally

Service

staff explained all the checks they were doing

Service

I feel that they go the extra mile

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Professional service

Service

From initial booking to collection on completion work was all done as agreed and on time. First class.

Service

Part exchange was easy. Handover was superb even with COVID. Also slight pressure on the day but Chris was professional as always throughout and made everything very easy

Sales

Jay was extremely helpful our visit.. took us through the options until we knew exactly what we were looking for..

Sales

I have bought my last two BMWs from Fairfield BMW and Jay while servicing for all of my previous cars has been carried out by them. I find dealing with the dealership a pleasant experience, and communication is excellent.

Sales

I have bought a number of cars from Fairfield previously and Steve kept the very high standard that I have always experienced

Sales

i have dealt with Fairfield for many years and the quality and stndard of service has continued to be of the highest level

Sales

Very good personal attention

Sales

the salesman was polite and knowledgeable

Sales

Very pleased

Sales

Craig who I dealt with at Fairfield was great. There was no rush in the purchase of my car, and was very good at going through various other cars that may of been suitable for me. As it stands I will definitely go back to Fairfield BMW.

Sales

Amazing from start to finish, hence the reason I keep returning to them despite moving 200 miles away.

Sales

Faultless customer service that I've come to expect from Fairfield over the last 15 years.

Sales

5* as always. Great experience and straight to the point.

Sales

Car was purchased over the phone and collected from dealer. All happened smoothly with no issues with expectations met.

Sales

Good service

Sales

Chris Wilson at Fairfield found a car meeting our needs and in a timescale that avoided purchasing new tyres and extra servicing.

Sales

Jeremy Allen was very attentive. Staff were all friendly.

Sales

Fraser was very accommodated our questions and provided regular updates.

Sales

Great service from Fraser Gray at Fairfield BMW. Very helpful and nothing to much trouble. Many thanks. J.S.

Sales

Stephanie was brilliant from start to finish along with Jane

Sales

I can not thank the BMW staff enough for their dedication to outstanding customer service.

Sales

Great experience, very friendly and helpful.

Sales

As a returning customer to Fairfield, I was extremely happy with the experience, the salesman was always very professional, attentive and kept me informed of progress. Well recommended and have done so to friends.

Sales

Thoroughly professional service

Sales

Very satisfied. We were kept up to date consistently through out.

Sales

We have the most amazing car that we love. And that is down to Steve Pudney.

Sales

Treated with great care and respect. Everything explained and questioned answered. Very professional service.