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SINCE 1967 Fairfield began in 1967, establishing a Lotus Franchise based in Leigh-on-Sea in Essex. Six years on, in 1973 Fairfield chose to become exclusively a BMW Dealer. In 1981 Fairfield’s current Head of Business, Peter Dodson, joined the company as an Accounts Clerk and in 1986 Fairfield BMW relocated to Bellhouse Lane, Leigh on Sea. Also, within that year, Mike Styles the current owner of Fairfield was employed as the Sales Manager. In 1990, the Fairfield Bodyshop opened; a BMW approved accident repair centre. The original Fairfield MINI showroom was opened in 2001 and was one of the first standalone MINI operations in the Country. Fairfield moved to their current site located on Arterial Road, Leigh-on-Sea in 1997 and in 2000 Fairfield scooped a prestigious award by winning BMW Dealer of the Year. After extensive refurbishment at the BMW site in 2013, Fairfield opened the doors of its new state-of-the-art MINI Dealership, in 2015, located next door to BMW. Fairfield’s success over the years has seen them win numerous awards for both Brands, culminating in 2018 by being nominated for and winning: BMW Retail Sales Retailer of the Year, MINI Aftersales Retailer of the Year, MINI Sales Regional Retailer of the Year, BMW Independent Retailer of the Year in 2019 and Peter Dodson won Head of Business of the Year. Fairfield are extremely proud of the success they have had since the opening of their very first showroom in 1967 and now, as then, continue to be a family-owned and run business. Since 1967 Fairfield has offered the highest levels of service and expertise. We aim to provide a 5-star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do not hesitate to contact me. Peter Dodson Head of Business 01702 420111.
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Love the videos you send through.
Costs quoted accurate and delivered on with no unnecessary add ons
I never expected to get a video sent to me of the service and what had been carried out which I was very impressed by. Unfortunately they didn't have any cleaners working that day so my car couldn't get a clean but was told they would owe me one ??
Very easy process and could not fault the overall service i received
a very good service agent keeping us informed throughout the day
All went smoothly, although bit of a delay on collection which was a surprise when the car was in all day just for Winter Wheels swap.
All work done fine
Polite, professional friendly staff
I was really happy with the service provided
Even during lockdown, a lovely welcome and friendly faces. Olga especially is a credit to you.
It was good to know that BMW take safety seriously and recalled my car to check. I particularly like that they gave my car a mini health check and send a video to you.
My car was returned to me in a very tidy state!
All nice but very expensive!
Same answer as above plus completely kept in the picture on the progress of my cars progress within your system. Prices were quickly provided for work items identified during my visit.
Staff exceptional. Excellent communication.
Helpful and provide great service and aftercare assistnce
Yes very good
Easy check in and collection despite the Covid restrictions. Calls from BMW Fairfield staff to clarify the online booking system and sort out the erroneous emails from central BMW about brake fluid changes were excellent. Can't fault the local staff.
Covid procedures good.
Everything went smoothly with no issues.
Always had a good experience with Fairfield BMW
only the covid restrictions reduced the experience
Oil service was fine. However, when collecting vehicle, found dashcam front and rear cameras disconnected and dirty used glove covering front camera. An apology and credit against next service/repair was given
Easy to book service. Polite and helpful receptionist. Knowledgeable and courteous staff.
Friendly and efficient service, keeping me 'in the loop'
Ready on time
They can't do enough to help you and they sell new cars to customers for less than they buy them for I just don't know how they do it how do they stay in business
Very pleased with the service given
Very accommodating customer service.
Friendly and helpful throughout
All work was carried out as specified in the service schedule and I was informed of anything that needed further attention. The technician, Jake, sent me a video of the health check which was very informative.
Because it was dealt with without any aggravation First class .
Always a slot when I need one and great at communicating with me.
Seamless service. Video overview is very useful.
This was a safety recall - but I also received a complimentary full car 'health check' at the same time. Thank you.
Booking in and out very good service from David
Fairfield completed a video of all the important parts of under side of my car. very reassuring .
The team I dealt with handled everything very professionally.
Good communication. Very friendly.
The car was given a comprehensive diagnosis and the result raised my hopes in the car as I knew what needed to be done.
I was kept totally informed of what was happening at all times with the progress of the service of my vehicle.
Just so good
Everything was dealt with in a timely manner, no issues.
The checks required were completed, communication was good throughout the booking, reminder and on the appointment date
Always made to feel I'm a valued customer.
Again as above on the commets.staff very professional and helpful and kept me updated on everything that was going on with the car
MOT and service were undertaken in a timely fashion
I have confidence (born of 20 years experience dealing with Fairfields) that the work undertaken is of a high quality. Questions are answered thoroughly and I felt that I got honest advice when asked for e.g. re extended warranty.
Everything is just right
Excellent customer service.
as above, the people are extremely efficient
No issues throughout transaction
Overall very satisfied
Fairfield Garage kept me in the loop from start to finish during the service plus they carried out extra work that I requested to a successful conclusion.
The lady dealing with my car went above and beyond to help. Absolute top service given. Would highly recommend to anyone! Thank you
They make a customer feel like they are valued and are treated as an individual
The service representative was very professional and answered all of my questions. Highly appreciated.
Fairfield was easy to book, easy to deal with and as pleasurable as a visit to update your vehicle can get.
Very easy to deal with and always kept me updated.
Julia on reception and Tom were both very helpful and kept me informed on what was going on. The repair was also completed significantly quicker than i expected and I had my car back in 2 days when I had told myself it would likely be a week
See information as provided above
Timely response and outstanding service
Would of been nice to offer a courtesy car
Extremely helpful and friendly.
professional at all times customer service is amazing all staff are helpful and not pushy
Vehicle was ready to collect when required
Resolved the problem and fixed it
The service was easy to book and the staff were very pleasant to deal with, and everything was done to my satisfaction.
As above, cant fault your service
Procedures were safe and efficient.Adhered to completion time.Easy access and completely satisfactory in these times.
Im disabled so for my service BMW team arranged collection and delivery of my car. I was updated along the way and had mycar back within the same day. Best customer service ever.
I have been coming to BMW for my servicing ever since my first BMW over 5 years ago and it always leave me satisfied. BMWs customer service and one of the best.
Brought the car in for a recall, this was inspected and car was available again by lunchtime
Great communication and professional staff.
Olga in the Service team was extremely professional and efficient
When you put your car in for anything at all your looking for swift professional workmanship. With Fairfield that's exactly what I got
MOT and service taken care of very smoothly and safely, especially given the difficult social distancing restrictions currently in place. All the staff were very helpful.
I was kept in formed throughout the process and recieved a comprehensive video explaining each aspect that was easy to understand.
Always a pleasure when I deal with any of the staff at Fairfield, excellent customer service.
The service representative was was very professional during handover on drop off and collection and kept me informed of the progress
Olga was brilliant from start to finish, she kept me updated with everything throughout the process & even sorted out the claim for 2 new tyres on the tyre insurance. She went way above the expectations of your services
This dealer has served me well for many years and with many cars, they have always provided me with a great service. I have used the service dept., Sales, Parts and Body shop, I would recommend Fairfield without question.
Just fantastic communication
Very good service and polite staff
All contact has been good.
Hannah King has no doubt been the best service advisor I have dealt with. 4 phone calls on the day to keep me informed and listening to the issue so making sure she selected the right technician to complete the work.
Everything was done that they said and quickly too.
My remedial work was completed within stated timeframe and has rectified the fault plus the technicians at Fairfield were professional and polite.
The service etc was completed to my complete satisfaction. Collecting car and delivering back.
Fully informed inspection. With video of inspection.
A safe and efficient service and friendly.
Hannah was helpful, informative and overall service was good.
This was just a routine service visit so there isn't much to say. Booking in and out was pretty easy, the job was done on time and the loan car was fine. The service consultant I dealt with was very friendly and efficient.
Excellent service, especially considering Covid.
Care with social distancing, knowledgeable staff with the customer in mind
The staff was very helpful and meet all my needs .
Car was treated carefully and advisor was heloful
In this time with the pandemic it was handle very professional
Could not have tried harder to sort out service and not when we came down with COVID
I was very pleased with the service as a whole
Clear and helpful staff
Great service received from Sarah.
My car is always returned clean whatever it has gone in. A service/ An mot/ or a repair. And returned with a smile.
Brilliant service from all at Fairfield!
Kept fully informed during the purchase and delivery period.
As a long term customer of Fairfield, I know I can rely on and trust this dealership.
Through these difficult times of Covid, bmw staff were extremely supportive, Didn't feel rushed felt I had undivided attention, A credit to Fairfields
Good communication throughout the process, particularly during the pandemic despite staff having been furloughed.
Chris Wilson kept me updated and informed all through the purchase and delivery process in very difficult COVID lockdown times, thanks Chris ??
I was completely satisfied with the experience was very simple and easy and it was the best experience I had buying a new vehicle
As stated above, very impressed and satisfied with the whole experience and wouldn't hesitate to recommend to friends and family.
Friendly, prompt, helpful advice. Smooth buying process. Great after sales care.
It's the car I wanted at the right price.
Considering the current restrictions all went well
Smooth transaction from start to finish
All went smoothly Got the car when expected
Attentive staff . Always kept up-to-date with progress towards delivery of the car . Salesman always available to answer any query .
Sof was outstanding and very accommodating. Fairfields lived up to the reputation of others.
Steve Pudney made life easy, answered every question we asked with nothing being too much trouble - the best car purchase experience I've had over 38 years.
I think during these difficult times, you was still able to offer a 1st class service and still made it an enjoyable experience.
everything was well organised. Easy to deal with and very interactive.
I considered the interaction most informative and empathetic.
The sales team (Chris Wilson & Andy Matthews) were friendly, listened to my concerns about owning another BMW and went the extra mile to keep me as a customer of BMW.
Great! Friendly! Service excellence! Safe! Professional!
The whole process of ordering to taking delivery of my new car took place without a hitch.
Very different experience in lockdown but very good nonetheless
Difficult times at present due to Covid and understandably the car was held up and delivered later than expected. But Chris did all possible to make the delivery as smooth as possible .
The handover went smoothly despite the COVID restrictions
Everyone at the centre was helpful, was able to go on a test drive and it was brilliant service