I feel that they go the extra mile
staff explained all the checks they were doing
From initial booking to collection on completion work was all done as agreed and on time. First class.
As above the treatment I received was very good.
Good service from start to finish
Love the video that is sent through once mechanic has completed survey - excellent idea. Car is always washed and cleaned inside and out . It was a 90minute service and I feel valued . Excellent team.
Smooth and friendly service
Staff were polite and efficient
Used Fairfield again for a number of years and always do a good job with full explanations.
Job done within time frame.
Done exactly what I asked
Staff are exceptional. Service was pleasant & hassle free.
David, the service agent, was helpful and informative at all times.
Very good service, kept up to date with progress of the work being done. Good communication and work completed within the advised times.
Always polite, helpful and an immaculate showroom.
Very good comms and cheaper than the price given.
Excellent service. The body shop was good to fix the new windscreen well
The work was carried out as required and, as usual, an informative assessment of the condition of my car was also provided.
Problems identified and resolved well
First class service from the service team at Fairfield, informed all the time by happy friendly staff services completed on time no issues
Good service overall, good quality product.
Friendly and helpful service from the service representative.
Very satisfied with the overall experience and the use of a i3 car for a day
Very welcoming. polite and friendly
Efficient and followed the rules
Excellent customer service
Only improvement would be collect service which isn't viable under lockdown I guess
Love the videos you send through.
I never expected to get a video sent to me of the service and what had been carried out which I was very impressed by. Unfortunately they didn't have any cleaners working that day so my car couldn't get a clean but was told they would owe me one ??
Costs quoted accurate and delivered on with no unnecessary add ons
Excellent service every step of the way. A very helpful service advisor who really went the extra mile.
Give me all the info I needed quickly
Very easy process and could not fault the overall service i received
a very good service agent keeping us informed throughout the day
Service desk were incredibly helpful, polite and kept me informed of progress with regular phone calls.
All went smoothly, although bit of a delay on collection which was a surprise when the car was in all day just for Winter Wheels swap.
Very quick and informative service
They appear to have completed sorting out an electrical / software issue. A very much better experience than my previous one. The garage is very busy however, they are coping with the COVID restrictions very well keeping people mobile.
my car was in for a re-call and it was all very organised
As stated in the previous question everything was completed to perfection.
Issues with approved used car bought from Sycamore Peterborough were dealt with befitting of the premium BMW brand
Even during lockdown, a lovely welcome and friendly faces. Olga especially is a credit to you.
Polite, professional friendly staff
I was really happy with the service provided
All nice but very expensive!
It was good to know that BMW take safety seriously and recalled my car to check. I particularly like that they gave my car a mini health check and send a video to you.
My car was returned to me in a very tidy state!
Same answer as above plus completely kept in the picture on the progress of my cars progress within your system. Prices were quickly provided for work items identified during my visit.
Staff exceptional. Excellent communication.
Helpful and provide great service and aftercare assistnce
Easy check in and collection despite the Covid restrictions. Calls from BMW Fairfield staff to clarify the online booking system and sort out the erroneous emails from central BMW about brake fluid changes were excellent. Can't fault the local staff.
only the covid restrictions reduced the experience
Always had a good experience with Fairfield BMW
Everything went smoothly with no issues.
Easy to book service. Polite and helpful receptionist. Knowledgeable and courteous staff.
Oil service was fine. However, when collecting vehicle, found dashcam front and rear cameras disconnected and dirty used glove covering front camera. An apology and credit against next service/repair was given
Friendly and efficient service, keeping me 'in the loop'
Very pleased with the service given
They can't do enough to help you and they sell new cars to customers for less than they buy them for I just don't know how they do it how do they stay in business
Friendly and helpful throughout
All work was carried out as specified in the service schedule and I was informed of anything that needed further attention. The technician, Jake, sent me a video of the health check which was very informative.
Very accommodating customer service.
Always a slot when I need one and great at communicating with me.
Because it was dealt with without any aggravation First class .
Seamless service. Video overview is very useful.
Booking in and out very good service from David
This was a safety recall - but I also received a complimentary full car 'health check' at the same time. Thank you.
The team I dealt with handled everything very professionally.
Fairfield completed a video of all the important parts of under side of my car. very reassuring .
Good communication. Very friendly.
Everything was dealt with in a timely manner, no issues.
The car was given a comprehensive diagnosis and the result raised my hopes in the car as I knew what needed to be done.
I was kept totally informed of what was happening at all times with the progress of the service of my vehicle.
The checks required were completed, communication was good throughout the booking, reminder and on the appointment date
Again as above on the commets.staff very professional and helpful and kept me updated on everything that was going on with the car
Always made to feel I'm a valued customer.
I have confidence (born of 20 years experience dealing with Fairfields) that the work undertaken is of a high quality. Questions are answered thoroughly and I felt that I got honest advice when asked for e.g. re extended warranty.
MOT and service were undertaken in a timely fashion
Excellent customer service.
as above, the people are extremely efficient
No issues throughout transaction
Fairfield Garage kept me in the loop from start to finish during the service plus they carried out extra work that I requested to a successful conclusion.
The service representative was very professional and answered all of my questions. Highly appreciated.
The lady dealing with my car went above and beyond to help. Absolute top service given. Would highly recommend to anyone! Thank you
They make a customer feel like they are valued and are treated as an individual
Fairfield was easy to book, easy to deal with and as pleasurable as a visit to update your vehicle can get.
Very easy to deal with and always kept me updated.
Julia on reception and Tom were both very helpful and kept me informed on what was going on. The repair was also completed significantly quicker than i expected and I had my car back in 2 days when I had told myself it would likely be a week
See information as provided above
professional at all times customer service is amazing all staff are helpful and not pushy
Timely response and outstanding service
Would of been nice to offer a courtesy car
Extremely helpful and friendly.
Vehicle was ready to collect when required
As above, cant fault your service
Resolved the problem and fixed it
The service was easy to book and the staff were very pleasant to deal with, and everything was done to my satisfaction.
Im disabled so for my service BMW team arranged collection and delivery of my car. I was updated along the way and had mycar back within the same day. Best customer service ever.
Procedures were safe and efficient.Adhered to completion time.Easy access and completely satisfactory in these times.
I have been coming to BMW for my servicing ever since my first BMW over 5 years ago and it always leave me satisfied. BMWs customer service and one of the best.
Brought the car in for a recall, this was inspected and car was available again by lunchtime
Olga in the Service team was extremely professional and efficient
Great communication and professional staff.
When you put your car in for anything at all your looking for swift professional workmanship. With Fairfield that's exactly what I got
I can't really find fault with the experience we had at the BMW centre. Even with the restrictions we were made to feel well informed and at no point felt as if we were being restricted in any way (whilst remaining safe at all times!)
Great salesman (Steve Pudney) good knowledge of product's. Good banter and knows his levels. If (when) I come to replace vehicle I would ask for him.
The whole thing went well
Salesman kept in contact. Up to date emails giving information on the car ie where it was in the process. Videos/ pictures of the car from the beginning to the end (showing the 'how to').
It was very good, Jay was excellent.
Was very helpful and made the effort to identify a car that met my needs.
I was kept informed of the process via phone calls, videos and update emails all the way through.
I have dealt with Fairfield BMW in the past but Jay went out of his way to make sure everything went smoothly
The sales person is very good
Brilliant service from all at Fairfield!
From start of purchase the change over of cars was quick
Although all of my negotiations were done over the phone due to Covid restrictions, I knew from previous experience I could rely on Jay Singh at Fairfield to provide a first class service and suppy the information I needed to purchase a new car
Very pleased with everything! Quick and easy!
Kept fully informed during the purchase and delivery period.
Good communication throughout the process, particularly during the pandemic despite staff having been furloughed.
Through these difficult times of Covid, bmw staff were extremely supportive, Didn't feel rushed felt I had undivided attention, A credit to Fairfields
As a long term customer of Fairfield, I know I can rely on and trust this dealership.
Chris Wilson kept me updated and informed all through the purchase and delivery process in very difficult COVID lockdown times, thanks Chris ??
I was completely satisfied with the experience was very simple and easy and it was the best experience I had buying a new vehicle
As stated above, very impressed and satisfied with the whole experience and wouldn't hesitate to recommend to friends and family.
It's the car I wanted at the right price.
Friendly, prompt, helpful advice. Smooth buying process. Great after sales care.
Considering the current restrictions all went well
All went smoothly Got the car when expected
Smooth transaction from start to finish
Attentive staff . Always kept up-to-date with progress towards delivery of the car . Salesman always available to answer any query .
Sof was outstanding and very accommodating. Fairfields lived up to the reputation of others.
Steve Pudney made life easy, answered every question we asked with nothing being too much trouble - the best car purchase experience I've had over 38 years.
I think during these difficult times, you was still able to offer a 1st class service and still made it an enjoyable experience.
everything was well organised. Easy to deal with and very interactive.
I considered the interaction most informative and empathetic.
Fairfield
Leigh-on-sea
