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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email firstname.lastname@example.org
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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Not just a perfect service experience; go extra mile is a business as usual for Fairfield.
See my comments above but I was very happy to be kept iin touch tohave a named contact and to have my car back as soon as was possible and cleaned inside and out.
Very helpful and attentive service staff. Experience in showroom was good and receptionists made me feel they were looking after customers also by asking if I had been seen
The Service took double te amount of time than what was stated, I spent alot of time hanging round waiitng, apparently an extra car for Servicing had been booked in and not accounted for? And the Service paperwork was incorrect.
Everything taken care of
I had always used Fairfields for service and repair. However, as the car got older I started to use an independent garage, unfortunately a couple of recent repairs failed very soon after. As I had confidence in Fairfield that's where I went back to.
The whole experience was easy and effortless from my side!
Quick service, kept me informed
Can't fault the quick service
Chris in service was fantastic
The whole staff are an asset to bmw
Always follows up every visit with a phone call. You also dont feel pressured when while the garage.
From booking the car in, to having it collected and returned - having been cleaned - was as smooth an arrangement as anyone could wish for
The dealer provides good service. Shame about the recalls etc.
Very flexible and helpful
Time waiting on telephone trying to book car in
Talked me though what they have done in detail
See above comments
Brian Cooper is the epitome of professionalism
Small issue getting my point across about a faulty issue with car but we got there in the end which is reason i did mot give 5 stars.
Easy to arrange.
A detailed report presented of work carried out.
Used car sales Sofian, and Ian from Bodyshop have been brilliant from purchase my BMW, and through to fixing a scratch in my rear bumper section
I dropped my vehicle off at 8am as requested when booking in the works in 2 weeks previously but didnt get a call till 6pm to advise my car was ready. I feel they should at least schedule works within an AM or PM slot.
I found that the staff at BMW were very helpful and managed to fit me in early when I arrived early for my brake fluid replacement. Very good service.
Everything is very pleasant and efficient.
Video update of health check was reassuring.
Kept informed in generalHad a long wait when collecting vehicleVehicle wasn't cleaned
Great service. I work for Ford, different level of service.
I booked the car in for a recall and chose to wait. Had I been told that it was a 2 hour job, I would not have waited.
Because I was completely satisfied
They not only checked everything on the car but also found time to clean it inside and out
Efficient throughout (car park receiving staff / service desk / workshop coordinator).
All the staff that I have dealt with since purchasing my BMW have been courtious, accessable and always ready to assist.
Fast professional service
The front desk was helpful and friendly shame about the organisation of the branch
always going above and beyond
Monty was proactive with updates regarding the progress of my vehicle, and great at collection, handling the issue well.
Only sight hindrance was they i was waiting over 30 minutes to pick the car up
Opted to wait for the MOT was well looked after
Cant fault the actual service experience. Enjoyed driving the Mini Cooper S courtesy car, an unexpected surprise.
I received a detailed sheet that advised me what was worked on, what the next service would cover, the MOT sheet and this was all added into my service screen in my car.
It was a "wait" service and told 90 mins but took over 2 hours. Had a 3pm appointment but was told that I should have been there in the morning!
As above but once I had been attended to the service was faultless.
Please see attached regarding ongoing warranty deductible aspect.
Always courteous and efficient service from Fairfield. Provided excellent advice and did not force additional work where it was not required saving money from the original estimate.
they were prompt at arranging for me to drop off the car and correct the various problems with it.
As above all the staff were excellent. An enjoyable comfortable experience.
Would have been full marks if hadnt lost work for service
I would have scored higher but having been told I needed to have the car looked for a recall scenario and then be told on pick up that it was not done, was mystifying.
Top work, but steering wheel had grease and oil on it
From booking the car to picking it up, Fairfields Service people were helpful and friendly, as well as diagnosing the issue when I dropped the car off.
I went to have a wheel changed because the alloy was breaking down. I was called to say the job was done. I went to collect the car. When I checked the wheel, it hadnt been done. Good job I checked before I drove home. There was some confusion.
The fact you can have express service, drinks etc whilst you wait and still work from free WiFi is good.
I booked the car in for a brake fluid service and delivered the car to the dealership at 8.00am. I left at 11.30am, having expected a maximium of 1.5 hours stay.
Dash cam fixed car collected and returned in good time friendly staff and driver
Courtney was brilliant and friendly.
They kept me informed about my car and the work was carried out as quickly as they could.
Work carried put promptly - welcome and the amenities at the garage excellent.
A dealership that goes out of their way to provide customer satisfaction. Fairfield is the reason I will continue to own BMW/Mini brand cars.
Fast quote, and quick repairs
First service went well and good customer service at Fairfield. Very efficient and pleasant to deal with.
You could have done nothing but clean my car and I would be none the wiser so I cannot assess the work done but your staff are always helpful and polite. I have taken half a star off because of the price but accept that you get what you pay.
A Job done well
Problem with car diagnosed and sorted promptly.When I rang to check on progress of car I was promised a call back that day which never came, however I did get a call the following morning.
They fixed my problems very quickly and did not waste my time. They were cheaper than bmw enfield steven james.
All staff are always polite, friendly and helpful.
Smooth and effortless
The service agent resolved an issue over the Service Plan which from a manufacturer/dealership product sale allows a maintenance plan to be ambiguous.
Not fully explaination of the he costs and benefits
fitted in my car at a good time for me
Asked for an x2 as a courtesy car but ended up with nothing and having to wait and cancel a meeting at work!Also asked for a price on m performance exhaust for my car? And to this day I still have no email reference my request ?
The centre looked nice and the staff were great
All perfect but no proper parking place. The parking was completely full.
Service was done in a good quick manner but nothing was skipped car was washed.
Kept me informed of the progress
The car had not been washed and the tire pressures had not been done as requested
Had to wait quite a while to be seen but engineer was courteous and explained everything very clearly; including areas that might occur in the future.
Work completed without any problems.
Service completed on time with no problems.
I was kept waiting longer than I considered appropriate
Very attentive staff make you feel welcomed unlike a lot of dealerships who come across very false
The car was delivered scratched. It took 2 visits to resolve as first visit did nothing. I appreciate mistakes can be made however I felt that some form of compensation should have been provided to acknowledge inconvenience / my disappointment
Very professional service provided by Chris on service dept,
with an open market and jobs such as filter & oil change i don't think the premium you charged for being BMW is sufficient, could have got the same service else where. why charge such a premium for such a basic job. how about quality and affordable
The staff are really pleasant without being ' over the top' . I received a free MOT because I have always given good feedback which is well deserved. It seems a bit of a moan when your car is washed for you but the soft top was still dirty this time.
Service reception (Brian in particular) always give the best possible service
being a member for 16 years, very good with attentionand polite
Must leave room for improvement
Everything went well with the exception of the replacement number plates we ordered, the rear one is damaged where it looks like the fixing screws have been over tightened. I have brought this to the attention of Carla Kent at Fairfield (via email)
Although courtesy car was not available as booked, for which they did call in advance, was able to stay and wait which in the round is a better option for me for all services
As per comments above. I have no complaint but not wowed either.
Valet after poor. The innovation of videoed inspection very good...
But I guelFelt that they couldnt get me out of there quick enough
Staff looked after me well and kept me informed on the progress of the service
Every time I called everyone was so helpful and it's rare nowadays.
No problems or issues at all
Everything was completed I believe
Everyone is always so friendly and helpful. I think I got asked if I wanted a drink 3 times by different people when walking by and wants to make you feel at home while waiting.
Very good - a bit of trouble getting through on the phone at times.
I advised in advance that there was a problem with the tyre continually going down over 2 weeks. Only to be told on the health check nothing was wrong. I now have the service light saying my car needs an additional service 3800 miles or 2 months.
The collection and delivery of my vehicle is as always prompt and courteous.p
Car is amazing, salesman was fabulous and overall experience was superb
See above. Delivery and hand over quick and easy.
Excellent customer service and information regarding status of order.
Jane and Paul at Fairfield BMW Southend couldn't have been better from the initial conversations right through to the handover
The dealership is very well presented, the staff are extremely helpful and the selection and availability of the various models is excellent. Collection was a well run and really enjoyable experience too.
The car was delivered when promised and presented in immaculate condition.The sales person was very knowledgeable and ran through all controls paperwork and made a follow up call to check we were happy with everything.
Efficient, polite, friendly, informative - very professional in every aspect
Initial order was very good.Car too much longer to arrive than was forecast.Finally took delivery of a black car in the rain so was unable to adequately check the paint work.
I never once felt robbed or being pushed into something. Charis was a pleasure to buy from.
Couldnt find any fault at all
Very professional. I am a new BMW customer and I found the service and attention from start to finish very professional and satisfactory. Steve was a great salesman and made me feel at ease with my purchase, he is as asset to BMW!
Stress free attitude even when I ask silly questions and any queries I had answered quickly and accurately. Just a very good experience.
Our salesman was excellent, going through the paper work explaining everything and then going over the car on collection and setting up the radio and explaining the basics.
The car was as detailed
I received good advice on the spec of the car pre order, received regular updates on the build and detailed advice on the after sales insurance products.
No real problems
The whole process was excellent and I cannot fault the service. Charis Moss, the sales exec was outstanding
Deal was processed very quickly and with no fuss. Car was in great condition when we received it and Greg was thorough with his explanation of all aspects of the car
Good customer care, with consistent updates from the build through to collection
Happy with service received
From start to finish easy and great customer service
Everything was organised around us and you did everything at all times to accommodate us from start to finish.
Greg Dunning and his colleague, Chris Wilson, were helpful, professional and patient. We were able to find a car and finance product which suited us exactly. Greg made collecting the car a particularly enjoyable and special experience.
Staff were polite and tried to please bur BMW let them down
Minor glitch with the Sat Nav which was resolved by one of your team coming to meet me at work to get this resolved. This was due to BMW providing an incorrect code. Not an issue and was resolved in under 24 hours (once BMW had provided the code)
From the moment I met Jim (lovely bloke in the car park meeting and greeting and parking cars) to the receptionists and sales team. Fairfield BMW was a breath of fresh air for a premiere car dealership. ( Jim is a top bloke lol)
Having never owned or driven a BMW I could have done with more time explaining the many features of the car and how to do certain things.
Sales person was very good,
I think that my previous answers relay our complete satisfaction with Fairfield BMW.