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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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THE BMW 3 SERIES SALOON NOW AVAILABLE WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES ONLY.*

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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BMW i8 Roadster

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very professional service provided by Chris on service dept,

Service

with an open market and jobs such as filter & oil change i don't think the premium you charged for being BMW is sufficient, could have got the same service else where. why charge such a premium for such a basic job. how about quality and affordable

Service

being a member for 16 years, very good with attentionand polite

Service

The staff are really pleasant without being ' over the top' . I received a free MOT because I have always given good feedback which is well deserved. It seems a bit of a moan when your car is washed for you but the soft top was still dirty this time.

Service

Service reception (Brian in particular) always give the best possible service

Service

Must leave room for improvement

Service

Everything went well with the exception of the replacement number plates we ordered, the rear one is damaged where it looks like the fixing screws have been over tightened. I have brought this to the attention of Carla Kent at Fairfield (via email)

Service

Valet after poor. The innovation of videoed inspection very good...

Service

But I guelFelt that they couldn’t get me out of there quick enough

Service

As per comments above. I have no complaint but not wowed either.

Service

Although courtesy car was not available as booked, for which they did call in advance, was able to stay and wait which in the round is a better option for me for all services

Service

Staff looked after me well and kept me informed on the progress of the service

Service

Every time I called everyone was so helpful and it's rare nowadays.

Service

very easy

Service

No problems or issues at all

Service

Everything was completed I believe

Service

Everyone is always so friendly and helpful. I think I got asked if I wanted a drink 3 times by different people when walking by and wants to make you feel at home while waiting.

Service

Very good - a bit of trouble getting through on the phone at times.

Service

I advised in advance that there was a problem with the tyre continually going down over 2 weeks. Only to be told on the health check nothing was wrong. I now have the service light saying my car needs an additional service 3800 miles or 2 months.

Service

The collection and delivery of my vehicle is as always prompt and courteous.p

Service

very helpful service advisor name monty.

Service

I have recorded my complaint with Fairfield and Head Office and Joe is aware. If the detail is required please refer to Joe

Service

Car serviced and cleaned, all very satisfactory

Service

Very happy

Service

Dash Cam disconnected. Not noticed till the next day. Had I been involved in an accident I would not have video evidence for my insurance company. Tyres massively over inflated Front tyres 39 & 37 psi, rears both 34.6 psi.

Service

They did exactly as they promissed

Service

The car has been in for repair numerous times and always comes out with more faults than when it went in. I have given the dealership one last chance to repair all outstanding issues next month before taking advice on the options available to me.

Service

Always received fantastic service, staff very friendly and supportive

Service

Service was every thin I would expect from Fairfield

Service

No one informed me that my car would effectively be taken back to factory settings and so when I got in the car it was a surprise and a bit annoying

Service

All good, as previously said.

Service

I think my problem with the suspension is still there and find it hard to believe its should be like this,i have herd of a software/hardware fix to sort,there are ppl on forums that have had this and some have been cured.Also the plastic creaks(trim

Service

As above.

Service

No work got done for me to be satisfied with.

Service

Car continues to run well

Service

Please see answer above. The service was fine, a little pricey but this was expected for a major service it was the service I received from the service staff that was so bad.

Service

Completed quickly and efficiently, and I was kept informed

Service

Did everything I asked in a timely manner

Service

Issue was resolved quickly , good communication throughout.

Service

The gentleman who came and picked up the car was polite, friendly and remembered that our granddaughter had been battling a very serious illness.really kind of him to ask after her, a real credit to Fairfield unlike the guy who sold us the cars.

Service

I was called as I was leaving home to be told there were no loan cars as they hadn’t been returned over the weekend. I was told I would be dropped home, only no drivers available so a cab was called which I had to pay for. No call back from Managers!

Service

The service advisor Monty has been great as always. Always keeps you informed of whats happening

Service

It was simple

Service

I recently took my car in for a service at Fairfields and Brian Cooper was very helpful and arranged for the MOT at the same time to save me a return journeyand had my car ready as promised due to my time constraints.

Service

Good service

Service

i do do not like having to wait for relatively long time the car computer setup was changed . no response about warrantee for the alloy wheels even after 10 days

Service

there was an issue with a tyre valve that they did not fix although they damaged the valve , kept quiet about and cost me £30 TO HAVE REPLACED.

Service

Again, the after sales service has let down the overall experience.

Service

After a few hiccups the garage sorted out the issue with my BMW

Service

Told it would be 90 minutes to service my car but was waiting 2 hours. Would not mind 2 hours if told 2 hours!

Service

Prompt, efficient, friendly and courteous service.

Service

Immaculate presented staff. Clean and efficient reception and waiting area. Made to feel special bei g a BMW owner.

Service

Very good

Service

The car was picked up from my home, the work promised was carried out and the car returned without any inconvenience to me.

Service

we have yet to have a service but we had a recall on a part, drove in greeted by bmw rep who knew my name and appt ,left car with him, was called in afternoon to pick car up and was told what mechanics did and then home...very smooth process..great!

Service

Friendly and pleasant staff, great facilities and a pleasurable environment.

Service

Excellent communication all round and job completed as expected

Service

Never had an issue and my issues have always been sorted straight away

Service

Completed as specified

Service

Very hard to get hold of the service adviser

Service

See above and when I drop the vehicle oof and collect it it aways takes a long time. Receptions are good and your waiting area is as well but I just want to drop off the keys and just collect the car when its ready.

Service

Would have got 5 if a courtesy car had been available

Service

They just got on with it

Service

Poor quality of service. The car broke down and was there a day and half before I was informed as to the corrective action and only because I called them. When I quizzed them over the correction I was promised a call back. Didn’t get that either.

Service

My car was looked at by them after having issues with the Sat Nav , the car was in the workshop at least 3 times and they were not able to sort out the problem , I downloaded the latest update of the BMW web and now everything is ok

Service

I was treated with much respect. Had a slight delay picking up my curtesy car due to low tyre pressure. The problem was sorted very quickly. The waiting area is very comfortable too.

Service

car service was good but failed to clean car as promised

Service

Kept well informed

Service

Work completed on time and staff friendly and efficient.

Service

Friendly, knowledgeable staff. Nothing too much trouble. A pleasure to be there.

Service

I really liked the updates by text and the video that was sent over was just the cherry on a perfectly iced cake!

Service

They are always do the best they possibly can for me, but BMW customer service team as a whole let them down.

Service

Professional caring service.

Service

The only reason this is not completely satisfied is that i had to wait almost a month to get a slot to fix the fault and even at that notice no complimentary car was available

Service

Greg Dunning and his colleague, Chris Wilson, were helpful, professional and patient. We were able to find a car and finance product which suited us exactly. Greg made collecting the car a particularly enjoyable and special experience.

Sales

Having never owned or driven a BMW I could have done with more time explaining the many features of the car and how to do certain things.

Sales

Faultless

Sales

Staff were polite and tried to please bur BMW let them down

Sales

Minor glitch with the Sat Nav which was resolved by one of your team coming to meet me at work to get this resolved. This was due to BMW providing an incorrect code. Not an issue and was resolved in under 24 hours (once BMW had provided the code)

Sales

From the moment I met Jim (lovely bloke in the car park meeting and greeting and parking cars) to the receptionists and sales team. Fairfield BMW was a breath of fresh air for a premiere car dealership. ( Jim is a top bloke lol)

Sales

Sales person was very good,

Sales

I think that my previous answers relay our complete satisfaction with Fairfield BMW.

Sales

Steve Pudney (Salesman) was very reliable and helped us further understand and achieve our goal vehicle and finances.

Sales

Again, it was painless although a few dealers do sometimes make a bit more fuss of the handover although this is not a criticism more of a suggestion. It would have been nice if there had been something for my youngest daughter who came with me.

Sales

Everything was easy and uncpmplicated

Sales

They were great - everyone was fantastic, eben the gus helpling tp park the cars. Very welcoming and the daleman Paul Garrow was brilliant.

Sales

Polite and very professional service

Sales

As mentioned above the dealer and the salesman was perfect. They delivered an amazing car which has everything and more that what we asked for.

Sales

We have known Chris Wilson at Fairfield BMW for many years, he understands our needs and ensures we get great service through the whole process.