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SINCE 1967 Fairfield began in 1967, establishing a Lotus Franchise based in Leigh-on-Sea in Essex. Six years on, in 1973 Fairfield chose to become exclusively a BMW Dealer. In 1981 Fairfield’s current Head of Business, Peter Dodson, joined the company as an Accounts Clerk and in 1986 Fairfield BMW relocated to Bellhouse Lane, Leigh on Sea. Also, within that year, Mike Styles the current owner of Fairfield was employed as the Sales Manager. In 1990, the Fairfield Bodyshop opened; a BMW approved accident repair centre. The original Fairfield MINI showroom was opened in 2001 and was one of the first standalone MINI operations in the Country. Fairfield moved to their current site located on Arterial Road, Leigh-on-Sea in 1997 and in 2000 Fairfield scooped a prestigious award by winning BMW Dealer of the Year. After extensive refurbishment at the BMW site in 2013, Fairfield opened the doors of its new state-of-the-art MINI Dealership, in 2015, located next door to BMW. Fairfield’s success over the years has seen them win numerous awards for both Brands, culminating in 2018 by being nominated for and winning: BMW Retail Sales Retailer of the Year, MINI Aftersales Retailer of the Year, MINI Sales Regional Retailer of the Year, BMW Independent Retailer of the Year in 2019 and Peter Dodson won Head of Business of the Year. Fairfield are extremely proud of the success they have had since the opening of their very first showroom in 1967 and now, as then, continue to be a family-owned and run business. Since 1967 Fairfield has offered the highest levels of service and expertise. We aim to provide a 5-star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do not hesitate to contact me. Peter Dodson Head of Business 01702 420111.
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Service was spot on
The recall part was replaced and video of service was helpful to understand anything else which needed more work on! Wheels also cleaned , all carried out to a high standard.
Cleanliness and efficiency
Everything was well planned and executed and the Service manager (David Luckin) was very helpful, listening to my explanation of the points I wanted to be covered during the day. David contacted me by phone to explain and price the additional work.
You carried out the work required, nothing else to say.
Prompt and efficient service
Video was sent showing the works needed.
Everyone I have spoken to are helpful and the vehicle was clean and tidy when returned.
Did exactly what they said they would do and fixed a tricky problem.
Clear understanding of what was going on and great communication throughout
Expect the charge for collect and return to be abolished, when COVID is over. it was standard service for twenty years, I trust it will go back to that.
Everything is done to the highest standards
We really like the video of our car - nice touch! And the car was valeted to 'brand new' appearance
Free replacement parts following recall.
The staff are absolutely amazing
Very friendly staff
From booking to parking, reception, presentation and handover key fob. An excellent professional and friendly experience thankyou
Service reception man Brian so knowledgeable, helpful and polite
Olga took the time to explain my options, ensuring I received the service that was right for me
All done and staff keep you updated.
The car was spotless when returned
Customer service 10/10 Fixing the problem 10/10
Hand over and pick up was painless and smooth.
Everything was explained and taken care of with no fuss.
Whoever had the idea of doing a video of the technician overchecking your vehicle is a genius
Quick and efficient service.
Easy to plan and staff friendly.
The service provided met my expectations and more
Helpful and courteous service manager.
Olga was very helpful. She helped me transfer the mobility scooter in and out of the courtesy car.
Very friendly and quick service
Professional service, efficient and friendly service desk agent
The service was carried out to my complete satisfaction.
Have purchased several spare part and the parts team were very helpful. Happy to order up many smaller clips and fixings along with air intake hoses.
All went smoothly and great price
I've skyways had a good experience
Straight forward especially the online booking
Very professional service
Smooth process from start to finish.
Polite receptionist, beautiful stock on site, efficient service advisor (Olga) and everything carried out in good time - no waiting around.
Well looked after from start to finish no problems at all
The service Rep (Kirsty Murrels) kept me full informed at every stage of the repairs process, following the damaged caused to my car. Kirsty helped sort out my courtesy car and made the whole process of dealing with the car incident stress free.
Stuck to schedule stated
Great customer service. Always kept me informed of progress and phoned on time when arranged
Very efficient and felt supported by the staff and the advisor who served me, lastly I felt special as a customer when they offered to wash my car for free.
The video was great , you always guarantee your work
Happy with work carried out
After buying a brand new BMW I was shown how to use the controls of the car and given in-depth knowledge of the functionality of the buttons and what they do.
Professional and friendly staff
Easy and painless
Serviced my needs perfectly
Very nice touch the video of my car
The car was serviced as discussed and there were lots of updates along the way from the friendly staff
Good friendly service.
Very. Did everything I asked and were helpful in explaining warranty work completed.
I took out extended warranty on this car and experienced a sound failure. I booked it in and they identified the fault and managed to source a new amplifier module for the next day. The car was returned fully working and valeted too.
Good friendly service
Very good experience
Excellent service from the Service Advisor and the work carried out on time and faultless workmanship.
Text video helps you review underside of your car and advice on what's ok
Good service. Efficient
Very efficient and courteous
This is why I use Fairfields
Everything it was bought in for was sorted
Overall good experience
I get videos of my car when it's in the work shop and I'm told what is being carried out on my vehicle. It's in depth.
Carried out as expected to high standard
Job was done exactly as asked
complete service & shown why item was not working with full explanation
Got a very helpful vehicle check video which helps outstand what work has or needs to be done. Also lets you see parts of the car you don't normally see.
Very good and efficient as usual
No issues, straightforward and clear about the process
all round efficient service
Great customer service, friendly and efficient
work done as advised, received update call during the day.
Service advisor kept me advised every step of the way, and the technician sent me a video showing what was done
Very pleased with my car when receiving it back.
The process was super slick especially given the times we are all currently operating in. Fairfield were very flexible to my current WFH situation.
Service carried out suggested new wipers which was right changed there and then!
Every question and query raised was dealt with professionally
staff explained all the checks they were doing
I feel that they go the extra mile
From initial booking to collection on completion work was all done as agreed and on time. First class.
Part exchange was easy. Handover was superb even with COVID. Also slight pressure on the day but Chris was professional as always throughout and made everything very easy
Jay was extremely helpful our visit.. took us through the options until we knew exactly what we were looking for..
I have bought my last two BMWs from Fairfield BMW and Jay while servicing for all of my previous cars has been carried out by them. I find dealing with the dealership a pleasant experience, and communication is excellent.
I have bought a number of cars from Fairfield previously and Steve kept the very high standard that I have always experienced
i have dealt with Fairfield for many years and the quality and stndard of service has continued to be of the highest level
Very good personal attention
the salesman was polite and knowledgeable
Craig who I dealt with at Fairfield was great. There was no rush in the purchase of my car, and was very good at going through various other cars that may of been suitable for me. As it stands I will definitely go back to Fairfield BMW.
Amazing from start to finish, hence the reason I keep returning to them despite moving 200 miles away.
Faultless customer service that I've come to expect from Fairfield over the last 15 years.
5* as always. Great experience and straight to the point.
Car was purchased over the phone and collected from dealer. All happened smoothly with no issues with expectations met.
Chris Wilson at Fairfield found a car meeting our needs and in a timescale that avoided purchasing new tyres and extra servicing.
Jeremy Allen was very attentive. Staff were all friendly.
Fraser was very accommodated our questions and provided regular updates.
Great service from Fraser Gray at Fairfield BMW. Very helpful and nothing to much trouble. Many thanks. J.S.
Stephanie was brilliant from start to finish along with Jane
I can not thank the BMW staff enough for their dedication to outstanding customer service.
Great experience, very friendly and helpful.
As a returning customer to Fairfield, I was extremely happy with the experience, the salesman was always very professional, attentive and kept me informed of progress. Well recommended and have done so to friends.
Thoroughly professional service
Very satisfied. We were kept up to date consistently through out.
We have the most amazing car that we love. And that is down to Steve Pudney.
Treated with great care and respect. Everything explained and questioned answered. Very professional service.