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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email email@example.com
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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The staff (David Luckin) who dealt with my car problem was most helpful and kind
I would've been completed satisfied if the service was completed on the same day as I had made arrangements to collect the car
Considering covid - its all laid out exceptionally well and clear to the general public you feel totally safe in the enviroment.
Fantastic customer service
We always feel total confidence in BMW Fairfield that our car is serviced and MOTd in a professional manner.
Problem diagnosed and fixed.
Good customer experience this time round .
I have been a Fairfield customer for 24 years and have always had exemplary service
Excellent standard of service as always
Quick efficient communication and prompt result
Service carried out efficiently and punctually
Chris Wilson in Sales, Olga - service advisor, James - Service Manager and Maria on reception, are all outstanding, a pleasure to deal with, and cannot do enough to help you have a fantastic customer experience.
Straightforward and clear
Did what was required.
Very pleasant staff and helpful.
The work that I asked to be completed was done as requested with no hidden extras.
Excellent service as always
The care taken with distancing, sanitising keys & pens etc is appreciated. But all staff and customers should be instructed to ensure their covid masks cover their nose as well as their mouth - most did. Otherwise completely satisfied.
In these difficult times everything was handled very well.
Hannah King was very helpful and great service.
Good job and great service
Very professional. Carried out a vehicle check that I didn't even know they were going to do. Job carried out to my satisfaction.
Faultless personal service
Car booked in for safety recall work. Easy to book in, car picked up and returned. A nice touch to have a video of a health check.
Really very helpful. Great staff. Did the work under warranty. They had no issue that the Sytner had done all the previous warranty work. They had no issue that the leak was spotted by a private garage. I would definitely recommend Fairfield.
Fairfield did everything I asked of them, I even traveled further (3 other BMW dealers are closer!) and my first visit to them was superb. Olga Honcharuk was the service advisor who I dealt with and I couldn't fault her help and professionalism.
As always treated with respect and total professionalism.
I've been driving BMW's for over 20 years coming from London I always used Camden or Enfield to service my cars, first time using Fairfield and was pleasantly surprised how efficient and accommodating they were already recommended Fairfield Garage.
I would have no hesitation in recommending Fairfield BMW to anyone thinking about buying a BMW or to an existing owner requiring service.
Everything was explained about the service and MOT.
Everything completed satisfactorily
Give an account on your vehicle and inform you if work needs to be carried out
Efficient, courteous and thoughtful service at all times.
Painless and convenient service
Because I'm satisfied
I only had an MOT test and it passed. Great.
Booking process was fine and follow up good. Especially Hannah
Dealt with my issue in a proffesional and curteous manner.
It was an easy and fast experience.
Very pleased all round.
Work was completed ontime, car was valeted and health check completed
A very good dealership
Friendly, efficient service
Nothing was a problem, everyone friendly & helpful
Jeremy Allen went above and beyond with the customer service experience. Nothing was too much trouble and I was made to feel like a truly valued customer. Its great service like this that keeps your competitors at bay.
Adella was so easy to deal with and sorced the car to the exact specification I asked for.
Top quality dealership with exceptional staff in all areas ...been with them for years
Welcomed and dealt with very well despite all the Covid restrictions. was told when I booked no drinks etc were available so was able to take my own.
Excellent and super fast service, can't fault the service
Garage experience was not to bad.
Very efficient. Kept to time slots and informed me when vehicle was ready for collection.
Fairfield Garage did exactly what was required on the car.
Fantastic Covid-19 measure in place made me feel safe.
Under the circumstances with the pandemic the work was carried out efficiently and to my complete satisfaction
This would have been 5* but delay due to issue with air con refil machine meant 1.5 hour drop off and wait was 2.5 hours.
Very courteous and very efficient during booking. initial overcharge for the replacement tyres was rectified quite quickly.
Professional, efficient, courteous, and COVID-19 effective safety measures. Courtesy car made available. Dashboard rattle on M4 diagnosed and rectified under warranty...no quibble!
Professional and courteous treatment
Work was carried out as expected and was easy to arrange
Work completed on time and car returned spotlessly clean.
I completely trust Steve Pudney. He always provides me with a first class service and nothing is too much trouble for him.
Jay went out of his way and delivered the car to our house as it was a surprise for our son's birthday.
Week delay on delivery but in current circumstances to be expected. Kept inform all along the way though.
Great service: professional, helpful and attentive.
Made very easy by Jay. Was pleased to be treated in courteous and respectful manner throughout - that was very much appreciated. Given timely delivery updates. All great.
Sales advisor was extremely helpful and professional. Went above and beyond to make sure the whole purchase process was both enjoyable and went smoothly. Made me feel like a valued customer
Steve picked me up from my house and drove me to the centre to collect my car. I took the car on multiple test drives before purchasing and did not feel that I was being rushed at all.
Fantastic service, great deals and the best car sales team. Always looked after and the service is always above and beyond ! Chris Wilson is my go to for any new car I'm thinking of getting. Fraser did a fantastic job of handover to me and the reveal
Quick and clear communications throughout
Couldn't have asked for more from Steve Pudney I would highly recommend. Looking forward to dealing with him again on the G80 M3!!
Accommodating and flexible with my requirements and circumstances
Very informative and also followed up after I had recieved the vehicle to check all was ok.
Quick and easy nice company and staff
Very good service Sof was who we dealt with this time and he was very helpful
friendly polite and easy to deal with , simple and efficient finance process,
It can be quite complicated buying a car with the different options available, so it was good to have an expert guide and support your through the process.
Sourcing the exact car I requested and The communication provided in the entire purchase period was Impressive.
Have to say a big thanks to Sof.! great asset to BMW and knows his stuff.! Many thanks for his help. Completely satisfied from start to finish.
I was kept up to date throughout and If I had any questions Jay Singh came back to me straight away with an answer. When I collected my new car the process was very easy and during these difficult times was kept as safe as possible.
My sales rep was extremely flexible in making changes post order and kept me fully advised of progress throughout what was a difficult lockdown period too. The experience at the showroom was great and tools to bring your car to life on a big screen
THE SALESMAN DID NOT PUSH ME TO BUY ADDITIONAL INSURANCES I DID NOT WANT
Car available earlier than expected and excellent customer service
There was a slight after delivery issue , the salesman and his manager could not have been more helpful
It was so smooth and most importantly quick, which was perfect for us.