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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

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Welcome to Fairfield

SINCE 1967 Fairfield began in 1967, establishing a Lotus Franchise based in Leigh-on-Sea in Essex. Six years on, in 1973 Fairfield chose to become exclusively a BMW Dealer. In 1981 Fairfield’s current Head of Business, Peter Dodson, joined the company as an Accounts Clerk and in 1986 Fairfield BMW relocated to Bellhouse Lane, Leigh on Sea. Also, within that year, Mike Styles the current owner of Fairfield was employed as the Sales Manager. In 1990, the Fairfield Bodyshop opened; a BMW approved accident repair centre. The original Fairfield MINI showroom was opened in 2001 and was one of the first standalone MINI operations in the Country. Fairfield moved to their current site located on Arterial Road, Leigh-on-Sea in 1997 and in 2000 Fairfield scooped a prestigious award by winning BMW Dealer of the Year. After extensive refurbishment at the BMW site in 2013, Fairfield opened the doors of its new state-of-the-art MINI Dealership, in 2015, located next door to BMW. Fairfield’s success over the years has seen them win numerous awards for both Brands, culminating in 2018 by being nominated for and winning: BMW Retail Sales Retailer of the Year, MINI Aftersales Retailer of the Year, MINI Sales Regional Retailer of the Year, BMW Independent Retailer of the Year in 2019 and Peter Dodson won Head of Business of the Year. Fairfield are extremely proud of the success they have had since the opening of their very first showroom in 1967 and now, as then, continue to be a family-owned and run business. Since 1967 Fairfield has offered the highest levels of service and expertise. We aim to provide a 5-star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do not hesitate to contact me. Peter Dodson Head of Business 01702 420111.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Adela Mihalcova

Retail Consultant

Casey Lyons

Retail Manager

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See information as provided above

Service

Julia on reception and Tom were both very helpful and kept me informed on what was going on. The repair was also completed significantly quicker than i expected and I had my car back in 2 days when I had told myself it would likely be a week

Service

Would of been nice to offer a courtesy car

Service

professional at all times customer service is amazing all staff are helpful and not pushy

Service

Timely response and outstanding service

Service

Vehicle was ready to collect when required

Service

As above, cant fault your service

Service

The service was easy to book and the staff were very pleasant to deal with, and everything was done to my satisfaction.

Service

Resolved the problem and fixed it

Service

Great service

Service

I have been coming to BMW for my servicing ever since my first BMW over 5 years ago and it always leave me satisfied. BMWs customer service and one of the best.

Service

Im disabled so for my service BMW team arranged collection and delivery of my car. I was updated along the way and had mycar back within the same day. Best customer service ever.

Service

Procedures were safe and efficient.Adhered to completion time.Easy access and completely satisfactory in these times.

Service

very hel[ful

Service

Brought the car in for a recall, this was inspected and car was available again by lunchtime

Service

Olga in the Service team was extremely professional and efficient

Service

When you put your car in for anything at all your looking for swift professional workmanship. With Fairfield that's exactly what I got

Service

Great communication and professional staff.

Service

MOT and service taken care of very smoothly and safely, especially given the difficult social distancing restrictions currently in place. All the staff were very helpful.

Service

Olga was brilliant from start to finish, she kept me updated with everything throughout the process & even sorted out the claim for 2 new tyres on the tyre insurance. She went way above the expectations of your services

Service

I was kept in formed throughout the process and recieved a comprehensive video explaining each aspect that was easy to understand.

Service

Always a pleasure when I deal with any of the staff at Fairfield, excellent customer service.

Service

The service representative was was very professional during handover on drop off and collection and kept me informed of the progress

Service

This dealer has served me well for many years and with many cars, they have always provided me with a great service. I have used the service dept., Sales, Parts and Body shop, I would recommend Fairfield without question.

Service

Just fantastic communication

Service

Very good service and polite staff

Service

All contact has been good.

Service

Everything was done that they said and quickly too.

Service

Hannah King has no doubt been the best service advisor I have dealt with. 4 phone calls on the day to keep me informed and listening to the issue so making sure she selected the right technician to complete the work.

Service

My remedial work was completed within stated timeframe and has rectified the fault plus the technicians at Fairfield were professional and polite.

Service

The service etc was completed to my complete satisfaction. Collecting car and delivering back.

Service

Fully informed inspection. With video of inspection.

Service

A safe and efficient service and friendly.

Service

Excellent service, especially considering Covid.

Service

Good

Service

Hannah was helpful, informative and overall service was good.

Service

Good people

Service

Terrific team

Service

This was just a routine service visit so there isn't much to say. Booking in and out was pretty easy, the job was done on time and the loan car was fine. The service consultant I dealt with was very friendly and efficient.

Service

The staff was very helpful and meet all my needs .

Service

Care with social distancing, knowledgeable staff with the customer in mind

Service

Car was treated carefully and advisor was heloful

Service

In this time with the pandemic it was handle very professional

Service

Could not have tried harder to sort out service and not when we came down with COVID

Service

I was very pleased with the service as a whole

Service

Clear and helpful staff

Service

My car is always returned clean whatever it has gone in. A service/ An mot/ or a repair. And returned with a smile.

Service

Great service received from Sarah.

Service

Great service

Service

I was updated at all points and my car repaired within a short timeframe.

Service

I had nothing but polite communication and updates from the team on the phone and again in person when picking up my fixed vehicle.

Service

The lady that helped me out was ten out of ten. She explained things, was efficient. There was no waiting. It all just worked and was easy.

Service

Everything was as expected, all good

Service

Initially told the car would be 2 days away but pleasantly surprised to have the car back same day

Service

Professional and fast service

Service

Always good feedback in terms of what's required now and in future.

Service

1st class staff

Service

Work completed as required, with no issues.

Service

Everything completed when they said good communication again

Service

good and courteous service throughout

Service

This was a waiting appointment and was only 5 minutes longer than expected.

Service

Excellent service always above and beyond. I know my car is good hands and all is carried out by professional staff. The cars are always run excellent after a service.

Service

Good service & fixed problem in a timely manner

Service

Dealt with Brian Cooper who is head and shoulders the best on service reception.

Service

On both occasions my car has been dealt with by Fairfield, they have been extremely attentive, contacted with updates and provided good explanations of what has been done and why. All staff appear to be extremely polite

Service

Kept informed of progress and always friendly.

Service

In these trying times Company well organised.

Service

David Lucking provided an efficient and friendly service. He was very clear on what was happening. Also I felt Covid secure at all times when dropping and picking up my car.

Service

Well staffed, good service. Good awareness of Covid safety. Show you what they have done with the car by video.

Service

Punctual, good communication, no surprises,

Service

Had good service

Service

The level of service provided was exceptional, even given the current operating restrictions due to COVID

Service

Very quick repair under warranty and friendly informative staff.

Service

Always a good service provided

Service

Again very pleased how things were done in these uncertain times.

Service

Always amazing service and they go above and beyond. Have been using Fairfield for years now and last year was a tough year the garage made sure I was a valued customer.

Service

A great customer service

Service

I think during these difficult times, you was still able to offer a 1st class service and still made it an enjoyable experience.

Sales

everything was well organised. Easy to deal with and very interactive.

Sales

I considered the interaction most informative and empathetic.

Sales

The sales team (Chris Wilson & Andy Matthews) were friendly, listened to my concerns about owning another BMW and went the extra mile to keep me as a customer of BMW.

Sales

Great! Friendly! Service excellence! Safe! Professional!

Sales

The whole process of ordering to taking delivery of my new car took place without a hitch.

Sales

Very different experience in lockdown but very good nonetheless

Sales

Difficult times at present due to Covid and understandably the car was held up and delivered later than expected. But Chris did all possible to make the delivery as smooth as possible .

Sales

Everyone at the centre was helpful, was able to go on a test drive and it was brilliant service

Sales

The handover went smoothly despite the COVID restrictions

Sales

excellent service from Jay in difficult circumstances with lockdowns, tiers, etc for Covid-19.

Sales

Great service

Sales

Good handover in difficult circumstances with Covid restrictions

Sales

Appointments always on time, felt safe in showroom during pandemic. Assured car had been sanitised before collection. Excellent sales person - nothing too much trouble and answered all my concerns.

Sales

The retail consultant kept us totally up to date with the status of the vehicle throughout the whole process.

Sales

Everything about the service was extremely efficient and very friendly

Sales

Sales people were very good given the issues with Covid

Sales

The staff were courteous and professional. Customer service was excellent.

Sales

Despite the problems associated with Covid, this did not impact on the buying or collection process as far as we the customer were concerned. No doubt BMW have had to seriously adapt their methods but it was done professionally and without fuss.

Sales

From the moment I ordered the car I was kept informed of how my car was progressing. Given the current problems with Covid this was very reassuring.

Sales

Delivered on time given and easy transactions

Sales

comprehensive detail from staff dealing with me.

Sales

Jay Singh was the consultant who dealt with the transaction and i could not have been more happy,he kept me fully in touch and it was a pleasure dealing with him