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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email firstname.lastname@example.org
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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Apart from an error on the booking date - this was fixed without a fuss - and everything was well managed, kept informed and the video after was helpful.
The person in the service department took completely ownership of the job, and any questions were looked into in full.
car was picked up and returned as indicated
Car was in for 8 days. Martin kept me in touch with progress. Collection was easy and done by pleasant young lady who escorted me to car and gave it a final look over. whenever I pick up car it's always well cleaned. This time is was gleaming. Tks
Short 95 of my problems
I had 2 issues. Replacement tonneau cover for boot promptly ordered when notified, albeit this is second failure! And keys reprogrammed, ok although had expected to be completed in 1 day but had to stay overnight!
The problem we had has been solved.
I had booked my car to be collected and brought back. This was very important to me and this service was appreciated. It felt good to drive afterwards and as if it had been serviced.
Gone beyond expectations
As above problem not fixed.
Easy to book a service when I needed it and the employees I came into contact with were pleasant a professional. An all round good experience.
Winter wheel change & rear brake replacement fine, but centre BMW logo wheel caps significantly damaged. Not noticed in dark when vehicle collected, but very obvious in daylight. Not had time to follow it up !
All work done as requested
Very explanatory and professional
Kept informed at all times
Smooth easy and informative
Great work by technicians but customer service on the hand over very bad.
Quick service and kept informed
Liked personal video explaining areas checked.
All work carried out to highest standards. Everything which I was told would happen did happen and was completed on schedule.
You did what was expected
They kept me informed and kept to time.
because a fault with my car has not been resolved.
After a few teething issues, the road test was completed and then we sat down to thrash out a deal. I was impressed with Johns knowledge and his open policy.
I was satisfied because my expectations were fully met. There is nothing I need to complain about.
Speed as a fault with car sorted in 1.5 hours due to manufacturing defect If stuck would have given another car to use but not required
Very good customer service and friendly staff.
The video show img the underside of The car was too rushed
My car was picked up as promised and I was keep in the loop as what was happening with my service,then returned in good time....washed !
Helpful advice and friendly service
Fast and efficient service.
Extremely satisfied from the moment my car was collected to delivery back to my home address, I was kept in the loop as to exactly what was happening to my car. Very pleased, will definitely use Fairfield again.
Although there was some delay in returning my vehicle Jo the service manager went above and beyond to rectify the issue.
Fairfield have always been very good whenever I have dropped my vehicles in for a service. They are very welcoming and professional.
I'm very happy with the actual work carried out. I'm very unhappy with the in house communication. (I was assistant parts manager here 1984 to 1988 so I understand the general workings)
Straightforward, thorough, clearly explained
Each time I have had my car serviced at BMW, it has been cleaned both inside and out, however, this time it wasn't. After the service, the display screen was also left with the tyre pressure warning light being shown.
Excellent customer service although the one thing I did not get during this visit was a video of the technician showing me around the car during the safety checks which I have had on previous visits to BMW.
Car in for warrantee work for the day but ended up having the car for three! With no feedback. I had to call on numerous time to find out when the car would be ready.
Lack of servicing appointments and courtesy cars available.
Completely satisfied with service given
Problem dealt with immediately
Winter wheel change was swift, efficient and very good value.
Smooth interaction with insurance company, good quality repairs.
excellent waiting area perfect results on my car
It would have been a 5 but when I arrived after being told my car was ready for collection I was presented with my keys , invoice and paperwork. When I went to my vehicle it had not been cleaned and vacuumed as the paperwork stated.
Friendly, efficient customer service. Work carried out as agreed. Car returned having been valeted.
Work completed within reasonable time frame. Nice courtesy car.
Didn't check tyre pressures
Chris was fantastic, everything i asked for was done and the car is perfect now.
The £30 charge to reset the airbag light seemed steep
I'm satisfied with the overall experience. Very polite staff.
Very easy to drop my car off, very easy to get an appointment. Staff were very friendly and helpful. The reason for a low score is because collecting my car wasn't as easy and I ended up complaining. If they say they will phone back they should.
I just feel that any concerns are always thoroughly addressed and reported back to the customer ,which then makes any decision much easier to make.
Again......great customer service
Fifth star missing due to costs
Very helpful as every at all stages
Service and communication excellent from start to finish
Really expensive cost to first service, far more than my previous Merc
As it turned out, my wife's car was not due a service ( a muddle on her part on the dashboard warning!), you nevertheless carried out a visual service and washed the car at no charge. Thank you
I would have given 5 stars if they had been able to deliver my car to my workplace as I was unable to get away from work till after the garage closed. Not their fault, but the inconvenience affected my experience.
I have, in the past, had bad experiences with the servicing dept at Fairfields. However, I have recently had my car there on 2 separate occasions and each time I was dealt with the utmost courtesy.
Two very minor things- I also wanted a quote for some bodywork repairs- scuffs and scrapes. Body shop had been to have a look and I was expecting an email with a quote. Haven't heard yet. Also car not washed. Was asked to wait a bit longer for it.
Couldn't have been more helpful And the coffee is really nice!
Good customer service from Brian Cooper, kept me informed and had the car ready for when I needed it.
I thought that my car was running perfectly when I took it into Fairfields.. So how do you improve on perfection ?? well get the BMW engineers at Fairfields to tell you because that is what they did on my service.
Very satisfied with the team at Fairfield recently when my 5 series went in for a recall and service. All work carried out and very reasonably priced for a main dealer service.
Dealing with Fairfield is always a enjoyable experience.
My car had a service recently, 6 weeks after owning this car. From the vehicle check my car has misting from the rear diff which the sale man said was ok. I disagreed with him as he said it wasn't under warrantee and wasn't prepared to put right!
The salesman who sold me the car, Casey Lyons, continued to give good after sales service
The service was first rate
Good friendly professional interaction whilst checking a potential issue under warranty.
Poor communication, also had to chase up for a refund.
This was not a service call, rather an opportunity to discuss replacing my car
great help always
I only wanted my oil, oil filter & fuel filter replaced however as I didn't want the micro filter replacing the service department wouldn't turn off my service light so it comes on every time I get in the car!
Service and repair vehicle to a good standard
I've used lots of different dealerships and this is by far the best run operation with a great team.
Service done, car cleaned, what else would I want.
There customer care is great
Service experience was excellent
You can't beat their excellent service.
Great care so far
As mentioned the service wasn't nessecary. I was given a software update anyway. I used a days holiday from work plus spent £20 on two cab journeys and this only added to the inconvenience of travelling to and from the dealership during rush hour.
Everything was carried out on my vehicle as requested.
Overall excellent but would of been nice to of got a MOT reminder in advance which apparently you do normally send out.
Problem identified and resolved. no fuss. Excellent courtesy car
Car collected on time, updates given and returned in good time.
Price and service first class.
service cost great. Booked service 10 days in advance, promised i would be dropped off to work & picked up from work (just a mile away). Instead a taxi was booked which did not turn up. sales person kindly gave lift after waiting 45 mins.
Staff very helpful at all levels but it would be nice if they rung you back when they said they would.
service was excellent, on time, and included the answer to a symptom experienced driving the car. So many firms either forget to produce the answer, or waveaway the symptom as trivial.
Fast and efficient
CAR RETURNED , NOT WASHED OR CLEAN INSIDE
I was kept informed all the time - and the update video sent by text message is a very useful innovation.
Informative staff with helpful text message with video afterwards.
Very helpful and gave first class service and solved my cars problem.
Staff helpful and looked after our needs
While satisfied with Fairfield Garage, still disappointed that an "update" has removed the capability of playing the in car radio while having my phone connected to the car via Apple Car Play. This was possible previously and seems a step backwards
The service provided was good, I cannot be critical but it still doesn't match the professional welcoming I get from the Lexus dealership where I get my first car serviced.
Dash cam had all the wires (power & rear connection) pulled and then not replaced. Took me a few days to notice that they had been removed
Whilst the problem appears to have been resolved (bad odours emanating from the climate control / air conditioning system) I was not happy to be told that I would be charged to resolve the problem even though the vehicle is still under warranty
Very friendly always willing to go the extra mile.
All good service
Video inspection given for car
Efficient quick service
Car taken for a service at 9 a.m. but not available for collection until after 5.30 p.m.
The booking in process was easy and my car was ready an hour earlier than expected. All staff are polite and helpful - nothing seems to be too much trouble for them.
The vehicle in question was actually purchased by my friend, Mrs Vincent, who does not have access to the internet. She was particularly grateful for the kind, thoughtful and painstaking attention given by your colleague M/s Lauren Partner.
Job done quickly whilst I waited
Very happy with the service and efficiency of Paul Gowers and all the staff Nice show room with plenty of cars to view and sit in.
Work carried out on time and as promised and you get treated like your special
The problem went back to the original purchase if the car. We replaced two batteries and sat nav replaced meaning we're out of pocket having to buy a new battery and pay the excess on the insurance before the problem was finally identified.
The key drop is good idea, but not for everyone, when the receptionist is not busy the personal touch helps
From the moment I arrived to completion of the sale everything ran very smoothly. There was a change of sales executive after I started the process, but the transfer to a new individual was seamless. Everything possible was done to secure the sale.
Stephanie Henderson was very patient and thorough, highly recommend
as above, but in addition the Salesman Casey Lyons was really good
Nobody is perfect
Small defect on dashboard time promptly arranged for item to be replaced
Sales staff was veryhelpful
Sales staff were very professional and helpful. The downside was the BMW Connected Drive app which took 24 hours to install so some features of car couldn't be demonstrated. This was not the fault of dealership - it's something BMW need to sort out
Handover of new car was handled v well
The sales representatives are all brilliant, knowledgeable, attentive and professional Stephanie Henderson especially
There was an issue with the reversing camera, that we had fitted, but there was a fault with the interface module. Sofiane, arranged for me to have a loan car, that was the same model as the one I had purchased. I had no issues with this arrangement.
Again, excellent and friendly service' Kept informed at all times of progress of car
Staff went to great lengths to make sure I understood deal
Jay Singh was very clear in the whole process
Very easy process
Got my new car very quick all ways treated very well very good dealership
Informed throughout and able to answer all questions asked!
Steve Putney at Fairfield's looked after me very well.
Paul Gowers went above and beyond in all areas
Our sales consultant Chris Wilson is incredibly professional and knowledgeable and never fails to make us feel part of the 'BMW family'!
Great service from start to finish nice handover in a handover bay flowers for my wife the salesman went out his way to.find me a deal and didn't give up finding something that would work but didn't do this in a pushy and annoying way!
I had no problems at all with purchase salesman first class