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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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BMW Owner's Guide: Maintaining Your BMW.

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Fairfield Company Statement Update

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COVID-19 Fraudulent Text Messages

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Fairfield MOT Statement

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Fairfield COVID-19 Statement

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FAIRFIELD WIN: ‘Independent BMW Retailer of the Year’

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Downtime of Telephony System

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Raising MOney for MOvemeber

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Fairfield supports Leigh Ramblers F.C. Youth

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Fairfield's Penalty Shootout Challenge at Southend United.

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BREXIT PRICE PROTECTION

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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Fairfield BMW renew East Stand sponsorship

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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Southend United Manager Phil Brown picks up his brand new BMW

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Business Partnership

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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BMW Help: Recalls

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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BMW iX3 Premier Edition Pre-Order FAQ’s

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Introducing the new BMW 128ti.

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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THE BMW 5 SERIES

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BMW SUCCESS AT THE WHAT CAR? AWARDS.

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Pre-order the new BMW iX

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FAIRFIELD BMW ARE STILL HERE FOR YOU.

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Explore the dealership

Welcome to Fairfield

SINCE 1967 Fairfield began in 1967, establishing a Lotus Franchise based in Leigh-on-Sea in Essex. Six years on, in 1973 Fairfield chose to become exclusively a BMW Dealer. In 1981 Fairfield’s current Head of Business, Peter Dodson, joined the company as an Accounts Clerk and in 1986 Fairfield BMW relocated to Bellhouse Lane, Leigh on Sea. Also, within that year, Mike Styles the current owner of Fairfield was employed as the Sales Manager. In 1990, the Fairfield Bodyshop opened; a BMW approved accident repair centre. The original Fairfield MINI showroom was opened in 2001 and was one of the first standalone MINI operations in the Country. Fairfield moved to their current site located on Arterial Road, Leigh-on-Sea in 1997 and in 2000 Fairfield scooped a prestigious award by winning BMW Dealer of the Year. After extensive refurbishment at the BMW site in 2013, Fairfield opened the doors of its new state-of-the-art MINI Dealership, in 2015, located next door to BMW. Fairfield’s success over the years has seen them win numerous awards for both Brands, culminating in 2018 by being nominated for and winning: BMW Retail Sales Retailer of the Year, MINI Aftersales Retailer of the Year, MINI Sales Regional Retailer of the Year, BMW Independent Retailer of the Year in 2019 and Peter Dodson won Head of Business of the Year. Fairfield are extremely proud of the success they have had since the opening of their very first showroom in 1967 and now, as then, continue to be a family-owned and run business. Since 1967 Fairfield has offered the highest levels of service and expertise. We aim to provide a 5-star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do not hesitate to contact me. Peter Dodson Head of Business 01702 420111.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Adela Mihalcova

Retail Consultant

Casey Lyons

Retail Manager

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Love the videos you send through.

Service

Costs quoted accurate and delivered on with no unnecessary add ons

Service

I never expected to get a video sent to me of the service and what had been carried out which I was very impressed by. Unfortunately they didn't have any cleaners working that day so my car couldn't get a clean but was told they would owe me one ??

Service

Very easy process and could not fault the overall service i received

Service

a very good service agent keeping us informed throughout the day

Service

All went smoothly, although bit of a delay on collection which was a surprise when the car was in all day just for Winter Wheels swap.

Service

All work done fine

Service

Polite, professional friendly staff

Service

I was really happy with the service provided

Service

Even during lockdown, a lovely welcome and friendly faces. Olga especially is a credit to you.

Service

It was good to know that BMW take safety seriously and recalled my car to check. I particularly like that they gave my car a mini health check and send a video to you.

Service

My car was returned to me in a very tidy state!

Service

All nice but very expensive!

Service

Same answer as above plus completely kept in the picture on the progress of my cars progress within your system. Prices were quickly provided for work items identified during my visit.

Service

Staff exceptional. Excellent communication.

Service

Helpful and provide great service and aftercare assistnce

Service

Yes very good

Service

Easy check in and collection despite the Covid restrictions. Calls from BMW Fairfield staff to clarify the online booking system and sort out the erroneous emails from central BMW about brake fluid changes were excellent. Can't fault the local staff.

Service

Covid procedures good.

Service

Everything went smoothly with no issues.

Service

Always had a good experience with Fairfield BMW

Service

only the covid restrictions reduced the experience

Service

Oil service was fine. However, when collecting vehicle, found dashcam front and rear cameras disconnected and dirty used glove covering front camera. An apology and credit against next service/repair was given

Service

Easy to book service. Polite and helpful receptionist. Knowledgeable and courteous staff.

Service

Polite, efficient

Service

Friendly and efficient service, keeping me 'in the loop'

Service

Very professional

Service

Ready on time

Service

They can't do enough to help you and they sell new cars to customers for less than they buy them for I just don't know how they do it how do they stay in business

Service

Very pleased with the service given

Service

Very accommodating customer service.

Service

Friendly and helpful throughout

Service

All work was carried out as specified in the service schedule and I was informed of anything that needed further attention. The technician, Jake, sent me a video of the health check which was very informative.

Service

Because it was dealt with without any aggravation First class .

Service

Always a slot when I need one and great at communicating with me.

Service

Seamless service. Video overview is very useful.

Service

This was a safety recall - but I also received a complimentary full car 'health check' at the same time. Thank you.

Service

Booking in and out very good service from David

Service

Fairfield completed a video of all the important parts of under side of my car. very reassuring .

Service

The team I dealt with handled everything very professionally.

Service

Good communication. Very friendly.

Service

The car was given a comprehensive diagnosis and the result raised my hopes in the car as I knew what needed to be done.

Service

I was kept totally informed of what was happening at all times with the progress of the service of my vehicle.

Service

Just so good

Service

Everything was dealt with in a timely manner, no issues.

Service

The checks required were completed, communication was good throughout the booking, reminder and on the appointment date

Service

friendly staff

Service

Always made to feel I'm a valued customer.

Service

Again as above on the commets.staff very professional and helpful and kept me updated on everything that was going on with the car

Service

MOT and service were undertaken in a timely fashion

Service

I have confidence (born of 20 years experience dealing with Fairfields) that the work undertaken is of a high quality. Questions are answered thoroughly and I felt that I got honest advice when asked for e.g. re extended warranty.

Service

Everything is just right

Service

Excellent customer service.

Service

as above, the people are extremely efficient

Service

No issues throughout transaction

Service

Overall very satisfied

Service

Fairfield Garage kept me in the loop from start to finish during the service plus they carried out extra work that I requested to a successful conclusion.

Service

The lady dealing with my car went above and beyond to help. Absolute top service given. Would highly recommend to anyone! Thank you

Service

They make a customer feel like they are valued and are treated as an individual

Service

very safe

Service

The service representative was very professional and answered all of my questions. Highly appreciated.

Service

Fairfield was easy to book, easy to deal with and as pleasurable as a visit to update your vehicle can get.

Service

Good communication

Service

Very easy to deal with and always kept me updated.

Service

Great service

Service

Julia on reception and Tom were both very helpful and kept me informed on what was going on. The repair was also completed significantly quicker than i expected and I had my car back in 2 days when I had told myself it would likely be a week

Service

See information as provided above

Service

Timely response and outstanding service

Service

Would of been nice to offer a courtesy car

Service

Extremely helpful and friendly.

Service

professional at all times customer service is amazing all staff are helpful and not pushy

Service

Vehicle was ready to collect when required

Service

Great service

Service

Resolved the problem and fixed it

Service

The service was easy to book and the staff were very pleasant to deal with, and everything was done to my satisfaction.

Service

As above, cant fault your service

Service

Procedures were safe and efficient.Adhered to completion time.Easy access and completely satisfactory in these times.

Service

Im disabled so for my service BMW team arranged collection and delivery of my car. I was updated along the way and had mycar back within the same day. Best customer service ever.

Service

I have been coming to BMW for my servicing ever since my first BMW over 5 years ago and it always leave me satisfied. BMWs customer service and one of the best.

Service

very hel[ful

Service

Brought the car in for a recall, this was inspected and car was available again by lunchtime

Service

Great communication and professional staff.

Service

Olga in the Service team was extremely professional and efficient

Service

When you put your car in for anything at all your looking for swift professional workmanship. With Fairfield that's exactly what I got

Service

MOT and service taken care of very smoothly and safely, especially given the difficult social distancing restrictions currently in place. All the staff were very helpful.

Service

I was kept in formed throughout the process and recieved a comprehensive video explaining each aspect that was easy to understand.

Service

Always a pleasure when I deal with any of the staff at Fairfield, excellent customer service.

Service

The service representative was was very professional during handover on drop off and collection and kept me informed of the progress

Service

Olga was brilliant from start to finish, she kept me updated with everything throughout the process & even sorted out the claim for 2 new tyres on the tyre insurance. She went way above the expectations of your services

Service

This dealer has served me well for many years and with many cars, they have always provided me with a great service. I have used the service dept., Sales, Parts and Body shop, I would recommend Fairfield without question.

Service

Just fantastic communication

Service

Very good service and polite staff

Service

All contact has been good.

Service

Hannah King has no doubt been the best service advisor I have dealt with. 4 phone calls on the day to keep me informed and listening to the issue so making sure she selected the right technician to complete the work.

Service

Everything was done that they said and quickly too.

Service

My remedial work was completed within stated timeframe and has rectified the fault plus the technicians at Fairfield were professional and polite.

Service

The service etc was completed to my complete satisfaction. Collecting car and delivering back.

Service

Fully informed inspection. With video of inspection.

Service

A safe and efficient service and friendly.

Service

Hannah was helpful, informative and overall service was good.

Service

This was just a routine service visit so there isn't much to say. Booking in and out was pretty easy, the job was done on time and the loan car was fine. The service consultant I dealt with was very friendly and efficient.

Service

Good

Service

Excellent service, especially considering Covid.

Service

Terrific team

Service

Good people

Service

Care with social distancing, knowledgeable staff with the customer in mind

Service

The staff was very helpful and meet all my needs .

Service

Car was treated carefully and advisor was heloful

Service

In this time with the pandemic it was handle very professional

Service

Could not have tried harder to sort out service and not when we came down with COVID

Service

I was very pleased with the service as a whole

Service

Clear and helpful staff

Service

Great service received from Sarah.

Service

My car is always returned clean whatever it has gone in. A service/ An mot/ or a repair. And returned with a smile.

Service

Brilliant service from all at Fairfield!

Sales

Kept fully informed during the purchase and delivery period.

Sales

As a long term customer of Fairfield, I know I can rely on and trust this dealership.

Sales

Through these difficult times of Covid, bmw staff were extremely supportive, Didn't feel rushed felt I had undivided attention, A credit to Fairfields

Sales

Good communication throughout the process, particularly during the pandemic despite staff having been furloughed.

Sales

Chris Wilson kept me updated and informed all through the purchase and delivery process in very difficult COVID lockdown times, thanks Chris ??

Sales

I was completely satisfied with the experience was very simple and easy and it was the best experience I had buying a new vehicle

Sales

As stated above, very impressed and satisfied with the whole experience and wouldn't hesitate to recommend to friends and family.

Sales

Friendly, prompt, helpful advice. Smooth buying process. Great after sales care.

Sales

It's the car I wanted at the right price.

Sales

Considering the current restrictions all went well

Sales

Smooth transaction from start to finish

Sales

All went smoothly Got the car when expected

Sales

Attentive staff . Always kept up-to-date with progress towards delivery of the car . Salesman always available to answer any query .

Sales

Sof was outstanding and very accommodating. Fairfields lived up to the reputation of others.

Sales

Steve Pudney made life easy, answered every question we asked with nothing being too much trouble - the best car purchase experience I've had over 38 years.

Sales

I think during these difficult times, you was still able to offer a 1st class service and still made it an enjoyable experience.

Sales

everything was well organised. Easy to deal with and very interactive.

Sales

I considered the interaction most informative and empathetic.

Sales

The sales team (Chris Wilson & Andy Matthews) were friendly, listened to my concerns about owning another BMW and went the extra mile to keep me as a customer of BMW.

Sales

Great! Friendly! Service excellence! Safe! Professional!

Sales

The whole process of ordering to taking delivery of my new car took place without a hitch.

Sales

Very different experience in lockdown but very good nonetheless

Sales

Difficult times at present due to Covid and understandably the car was held up and delivered later than expected. But Chris did all possible to make the delivery as smooth as possible .

Sales

The handover went smoothly despite the COVID restrictions

Sales

Everyone at the centre was helpful, was able to go on a test drive and it was brilliant service