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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email email@example.com
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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Very professional service provided by Chris on service dept,
with an open market and jobs such as filter & oil change i don't think the premium you charged for being BMW is sufficient, could have got the same service else where. why charge such a premium for such a basic job. how about quality and affordable
being a member for 16 years, very good with attentionand polite
The staff are really pleasant without being ' over the top' . I received a free MOT because I have always given good feedback which is well deserved. It seems a bit of a moan when your car is washed for you but the soft top was still dirty this time.
Service reception (Brian in particular) always give the best possible service
Must leave room for improvement
Everything went well with the exception of the replacement number plates we ordered, the rear one is damaged where it looks like the fixing screws have been over tightened. I have brought this to the attention of Carla Kent at Fairfield (via email)
Valet after poor. The innovation of videoed inspection very good...
But I guelFelt that they couldnt get me out of there quick enough
As per comments above. I have no complaint but not wowed either.
Although courtesy car was not available as booked, for which they did call in advance, was able to stay and wait which in the round is a better option for me for all services
Staff looked after me well and kept me informed on the progress of the service
Every time I called everyone was so helpful and it's rare nowadays.
No problems or issues at all
Everything was completed I believe
Everyone is always so friendly and helpful. I think I got asked if I wanted a drink 3 times by different people when walking by and wants to make you feel at home while waiting.
Very good - a bit of trouble getting through on the phone at times.
I advised in advance that there was a problem with the tyre continually going down over 2 weeks. Only to be told on the health check nothing was wrong. I now have the service light saying my car needs an additional service 3800 miles or 2 months.
The collection and delivery of my vehicle is as always prompt and courteous.p
very helpful service advisor name monty.
I have recorded my complaint with Fairfield and Head Office and Joe is aware. If the detail is required please refer to Joe
Car serviced and cleaned, all very satisfactory
Dash Cam disconnected. Not noticed till the next day. Had I been involved in an accident I would not have video evidence for my insurance company. Tyres massively over inflated Front tyres 39 & 37 psi, rears both 34.6 psi.
They did exactly as they promissed
The car has been in for repair numerous times and always comes out with more faults than when it went in. I have given the dealership one last chance to repair all outstanding issues next month before taking advice on the options available to me.
Always received fantastic service, staff very friendly and supportive
Service was every thin I would expect from Fairfield
No one informed me that my car would effectively be taken back to factory settings and so when I got in the car it was a surprise and a bit annoying
All good, as previously said.
I think my problem with the suspension is still there and find it hard to believe its should be like this,i have herd of a software/hardware fix to sort,there are ppl on forums that have had this and some have been cured.Also the plastic creaks(trim
No work got done for me to be satisfied with.
Car continues to run well
Please see answer above. The service was fine, a little pricey but this was expected for a major service it was the service I received from the service staff that was so bad.
Completed quickly and efficiently, and I was kept informed
Did everything I asked in a timely manner
Issue was resolved quickly , good communication throughout.
The gentleman who came and picked up the car was polite, friendly and remembered that our granddaughter had been battling a very serious illness.really kind of him to ask after her, a real credit to Fairfield unlike the guy who sold us the cars.
I was called as I was leaving home to be told there were no loan cars as they hadnt been returned over the weekend. I was told I would be dropped home, only no drivers available so a cab was called which I had to pay for. No call back from Managers!
The service advisor Monty has been great as always. Always keeps you informed of whats happening
It was simple
I recently took my car in for a service at Fairfields and Brian Cooper was very helpful and arranged for the MOT at the same time to save me a return journeyand had my car ready as promised due to my time constraints.
i do do not like having to wait for relatively long time the car computer setup was changed . no response about warrantee for the alloy wheels even after 10 days
there was an issue with a tyre valve that they did not fix although they damaged the valve , kept quiet about and cost me £30 TO HAVE REPLACED.
Again, the after sales service has let down the overall experience.
After a few hiccups the garage sorted out the issue with my BMW
Told it would be 90 minutes to service my car but was waiting 2 hours. Would not mind 2 hours if told 2 hours!
Prompt, efficient, friendly and courteous service.
Immaculate presented staff. Clean and efficient reception and waiting area. Made to feel special bei g a BMW owner.
The car was picked up from my home, the work promised was carried out and the car returned without any inconvenience to me.
we have yet to have a service but we had a recall on a part, drove in greeted by bmw rep who knew my name and appt ,left car with him, was called in afternoon to pick car up and was told what mechanics did and then home...very smooth process..great!
Friendly and pleasant staff, great facilities and a pleasurable environment.
Excellent communication all round and job completed as expected
Never had an issue and my issues have always been sorted straight away
Completed as specified
Very hard to get hold of the service adviser
See above and when I drop the vehicle oof and collect it it aways takes a long time. Receptions are good and your waiting area is as well but I just want to drop off the keys and just collect the car when its ready.
Would have got 5 if a courtesy car had been available
They just got on with it
Poor quality of service. The car broke down and was there a day and half before I was informed as to the corrective action and only because I called them. When I quizzed them over the correction I was promised a call back. Didnt get that either.
My car was looked at by them after having issues with the Sat Nav , the car was in the workshop at least 3 times and they were not able to sort out the problem , I downloaded the latest update of the BMW web and now everything is ok
I was treated with much respect. Had a slight delay picking up my curtesy car due to low tyre pressure. The problem was sorted very quickly. The waiting area is very comfortable too.
car service was good but failed to clean car as promised
Kept well informed
Work completed on time and staff friendly and efficient.
Friendly, knowledgeable staff. Nothing too much trouble. A pleasure to be there.
I really liked the updates by text and the video that was sent over was just the cherry on a perfectly iced cake!
They are always do the best they possibly can for me, but BMW customer service team as a whole let them down.
Professional caring service.
The only reason this is not completely satisfied is that i had to wait almost a month to get a slot to fix the fault and even at that notice no complimentary car was available
Greg Dunning and his colleague, Chris Wilson, were helpful, professional and patient. We were able to find a car and finance product which suited us exactly. Greg made collecting the car a particularly enjoyable and special experience.
Having never owned or driven a BMW I could have done with more time explaining the many features of the car and how to do certain things.
Staff were polite and tried to please bur BMW let them down
Minor glitch with the Sat Nav which was resolved by one of your team coming to meet me at work to get this resolved. This was due to BMW providing an incorrect code. Not an issue and was resolved in under 24 hours (once BMW had provided the code)
From the moment I met Jim (lovely bloke in the car park meeting and greeting and parking cars) to the receptionists and sales team. Fairfield BMW was a breath of fresh air for a premiere car dealership. ( Jim is a top bloke lol)
Sales person was very good,
I think that my previous answers relay our complete satisfaction with Fairfield BMW.
Steve Pudney (Salesman) was very reliable and helped us further understand and achieve our goal vehicle and finances.
Again, it was painless although a few dealers do sometimes make a bit more fuss of the handover although this is not a criticism more of a suggestion. It would have been nice if there had been something for my youngest daughter who came with me.
Everything was easy and uncpmplicated
They were great - everyone was fantastic, eben the gus helpling tp park the cars. Very welcoming and the daleman Paul Garrow was brilliant.
Polite and very professional service
As mentioned above the dealer and the salesman was perfect. They delivered an amazing car which has everything and more that what we asked for.
We have known Chris Wilson at Fairfield BMW for many years, he understands our needs and ensures we get great service through the whole process.