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SINCE 1967 Fairfield began in 1967, establishing a Lotus Franchise based in Leigh-on-Sea in Essex. Six years on, in 1973 Fairfield chose to become exclusively a BMW Dealer. In 1981 Fairfield’s current Head of Business, Peter Dodson, joined the company as an Accounts Clerk and in 1986 Fairfield BMW relocated to Bellhouse Lane, Leigh on Sea. Also, within that year, Mike Styles the current owner of Fairfield was employed as the Sales Manager. In 1990, the Fairfield Bodyshop opened; a BMW approved accident repair centre. The original Fairfield MINI showroom was opened in 2001 and was one of the first standalone MINI operations in the Country. Fairfield moved to their current site located on Arterial Road, Leigh-on-Sea in 1997 and in 2000 Fairfield scooped a prestigious award by winning BMW Dealer of the Year. After extensive refurbishment at the BMW site in 2013, Fairfield opened the doors of its new state-of-the-art MINI Dealership, in 2015, located next door to BMW. Fairfield’s success over the years has seen them win numerous awards for both Brands, culminating in 2018 by being nominated for and winning: BMW Retail Sales Retailer of the Year, MINI Aftersales Retailer of the Year, MINI Sales Regional Retailer of the Year, BMW Independent Retailer of the Year in 2019 and Peter Dodson won Head of Business of the Year. Fairfield are extremely proud of the success they have had since the opening of their very first showroom in 1967 and now, as then, continue to be a family-owned and run business. Since 1967 Fairfield has offered the highest levels of service and expertise. We aim to provide a 5-star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do not hesitate to contact me. Peter Dodson Head of Business 01702 420111.
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Julia on reception and Tom were both very helpful and kept me informed on what was going on. The repair was also completed significantly quicker than i expected and I had my car back in 2 days when I had told myself it would likely be a week
Would of been nice to offer a courtesy car
professional at all times customer service is amazing all staff are helpful and not pushy
Timely response and outstanding service
Vehicle was ready to collect when required
As above, cant fault your service
The service was easy to book and the staff were very pleasant to deal with, and everything was done to my satisfaction.
Resolved the problem and fixed it
I have been coming to BMW for my servicing ever since my first BMW over 5 years ago and it always leave me satisfied. BMWs customer service and one of the best.
Im disabled so for my service BMW team arranged collection and delivery of my car. I was updated along the way and had mycar back within the same day. Best customer service ever.
Procedures were safe and efficient.Adhered to completion time.Easy access and completely satisfactory in these times.
Brought the car in for a recall, this was inspected and car was available again by lunchtime
Olga in the Service team was extremely professional and efficient
When you put your car in for anything at all your looking for swift professional workmanship. With Fairfield that's exactly what I got
Great communication and professional staff.
MOT and service taken care of very smoothly and safely, especially given the difficult social distancing restrictions currently in place. All the staff were very helpful.
Olga was brilliant from start to finish, she kept me updated with everything throughout the process & even sorted out the claim for 2 new tyres on the tyre insurance. She went way above the expectations of your services
I was kept in formed throughout the process and recieved a comprehensive video explaining each aspect that was easy to understand.
Always a pleasure when I deal with any of the staff at Fairfield, excellent customer service.
The service representative was was very professional during handover on drop off and collection and kept me informed of the progress
This dealer has served me well for many years and with many cars, they have always provided me with a great service. I have used the service dept., Sales, Parts and Body shop, I would recommend Fairfield without question.
Just fantastic communication
Very good service and polite staff
All contact has been good.
Everything was done that they said and quickly too.
Hannah King has no doubt been the best service advisor I have dealt with. 4 phone calls on the day to keep me informed and listening to the issue so making sure she selected the right technician to complete the work.
My remedial work was completed within stated timeframe and has rectified the fault plus the technicians at Fairfield were professional and polite.
The service etc was completed to my complete satisfaction. Collecting car and delivering back.
Fully informed inspection. With video of inspection.
A safe and efficient service and friendly.
Excellent service, especially considering Covid.
Hannah was helpful, informative and overall service was good.
This was just a routine service visit so there isn't much to say. Booking in and out was pretty easy, the job was done on time and the loan car was fine. The service consultant I dealt with was very friendly and efficient.
The staff was very helpful and meet all my needs .
Care with social distancing, knowledgeable staff with the customer in mind
Car was treated carefully and advisor was heloful
In this time with the pandemic it was handle very professional
Could not have tried harder to sort out service and not when we came down with COVID
I was very pleased with the service as a whole
Clear and helpful staff
My car is always returned clean whatever it has gone in. A service/ An mot/ or a repair. And returned with a smile.
Great service received from Sarah.
I was updated at all points and my car repaired within a short timeframe.
I had nothing but polite communication and updates from the team on the phone and again in person when picking up my fixed vehicle.
The lady that helped me out was ten out of ten. She explained things, was efficient. There was no waiting. It all just worked and was easy.
Everything was as expected, all good
Initially told the car would be 2 days away but pleasantly surprised to have the car back same day
Professional and fast service
Always good feedback in terms of what's required now and in future.
1st class staff
Work completed as required, with no issues.
Everything completed when they said good communication again
good and courteous service throughout
This was a waiting appointment and was only 5 minutes longer than expected.
Excellent service always above and beyond. I know my car is good hands and all is carried out by professional staff. The cars are always run excellent after a service.
Good service & fixed problem in a timely manner
Dealt with Brian Cooper who is head and shoulders the best on service reception.
On both occasions my car has been dealt with by Fairfield, they have been extremely attentive, contacted with updates and provided good explanations of what has been done and why. All staff appear to be extremely polite
Kept informed of progress and always friendly.
In these trying times Company well organised.
David Lucking provided an efficient and friendly service. He was very clear on what was happening. Also I felt Covid secure at all times when dropping and picking up my car.
Well staffed, good service. Good awareness of Covid safety. Show you what they have done with the car by video.
Punctual, good communication, no surprises,
Had good service
The level of service provided was exceptional, even given the current operating restrictions due to COVID
Very quick repair under warranty and friendly informative staff.
Always a good service provided
Again very pleased how things were done in these uncertain times.
Always amazing service and they go above and beyond. Have been using Fairfield for years now and last year was a tough year the garage made sure I was a valued customer.
A great customer service
I think during these difficult times, you was still able to offer a 1st class service and still made it an enjoyable experience.
everything was well organised. Easy to deal with and very interactive.
I considered the interaction most informative and empathetic.
The sales team (Chris Wilson & Andy Matthews) were friendly, listened to my concerns about owning another BMW and went the extra mile to keep me as a customer of BMW.
Great! Friendly! Service excellence! Safe! Professional!
The whole process of ordering to taking delivery of my new car took place without a hitch.
Very different experience in lockdown but very good nonetheless
Difficult times at present due to Covid and understandably the car was held up and delivered later than expected. But Chris did all possible to make the delivery as smooth as possible .
Everyone at the centre was helpful, was able to go on a test drive and it was brilliant service
The handover went smoothly despite the COVID restrictions
excellent service from Jay in difficult circumstances with lockdowns, tiers, etc for Covid-19.
Good handover in difficult circumstances with Covid restrictions
Appointments always on time, felt safe in showroom during pandemic. Assured car had been sanitised before collection. Excellent sales person - nothing too much trouble and answered all my concerns.
The retail consultant kept us totally up to date with the status of the vehicle throughout the whole process.
Everything about the service was extremely efficient and very friendly
Sales people were very good given the issues with Covid
The staff were courteous and professional. Customer service was excellent.
Despite the problems associated with Covid, this did not impact on the buying or collection process as far as we the customer were concerned. No doubt BMW have had to seriously adapt their methods but it was done professionally and without fuss.
From the moment I ordered the car I was kept informed of how my car was progressing. Given the current problems with Covid this was very reassuring.
Delivered on time given and easy transactions
comprehensive detail from staff dealing with me.
Jay Singh was the consultant who dealt with the transaction and i could not have been more happy,he kept me fully in touch and it was a pleasure dealing with him