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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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FAIRFIELD WIN: ‘Independent BMW Retailer of the Year’

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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Downtime of Telephony System

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Raising MOney for MOvemeber

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Fairfield supports Leigh Ramblers F.C. Youth

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Fairfield's Penalty Shootout Challenge at Southend United.

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BREXIT PRICE PROTECTION

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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Business Partnership

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Ross Wayland

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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Explore the dealership

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Emma Coote

Customer Experience Manager

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Joe Nicholls

Service Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied

Service

They tried so hard to find the problem

Service

Fairfield have made major improvements in the time taken to book in & collect car. Previously I had waited upto 25 minutes to deposit the keys during drop off

Service

Always helpful & knowledgeable staff, happy to go the extra mile.

Service

Car was taken back to have model inscription removed. A member of the service team who lives near to me offered to pick my car up and return to my home address hence saving me travel time between Chelmsford and Leigh-on-Sea.

Service

It has been a poor three years with BMW, I should not have returned and stuck with Jaguar

Service

Good had to wait to long for an appointment with hire car

Service

Car comes back well serviced cleaned inside and out

Service

You collected my car promptly, did the work (an MOT and checks) and returned it clean.

Service

Nothing to complain about

Service

They know how to look after their customers with genuine care and attention.

Service

Excellent

Service

Works that was booked in wasn't completed

Service

Car is now great and the turnaround time was quick

Service

Friendly service

Service

Excellent service from start to finish. This dealer is not my nearest dealer but the one I prefer to go to (I pass by 2 other dealers to get there!)

Service

BMW Fairfield showed professionalism, diligence and empathy when dealing with me as a customer.

Service

Great service & hospitality

Service

I was a little let down by the service as per the comments above, me and my family are all BMW owners and we've had great service over the years of ownership.

Service

Only a poor mark due to being told the problem may be sorted if I changed a part that clearly was not necessary other times I have had work done I have been very impressed

Service

Efficient and quality service

Service

Hard to book, cant reach people on the phone. Work not completed on time as agreed / promised. No apology for the inconvenience of leaving me with no car AGAIN.....

Service

Due to the problems identified in the detail provided in question 1. These problems, apart from the road test after cleaning, were fed back to the dealership during a courtesy call made to me the day after the vehicle had been in for the work.

Service

Please see above, but to finish the points I was told at 12.30 my car would be ready in about 10 mins, so was disappointed to have to wait until 2.15 for it to be ready. the valet was fine.

Service

Still a few things not able to be finished in time (sunroof jamming and seatbelt untangling).

Service

Fairfield nice reception and service staff and a nice place to be.

Service

Nothing negative.

Service

Customer service needs to be improved for the size of company bmw is. I would expect the service I received from a garage down the road not a main dealer.

Service

Consistently helpful and efficent, stress free process every time

Service

Good efficient service very nice staff lovely store

Service

Only because of the parking situation

Service

Service costs fit an oil change and micro filter are on the expensive side

Service

Everyone from receptionists to salesman made us feel welcome and valued as a customer

Service

Price I expected to pay via changed in a week. Price quoted on BMW connected App on 15th Nov was £232. This increased to £309 on the 22nd Nov. No real explanation. Was given a small discount but still a 25% increase in a week.

Service

As I was told it would take 45 min and it took 45min so on time is a understatement

Service

Because the service is excellent. The showroom is really nice and inviting not like some where you feel awkward when you are walking round

Service

Fairfield are in my opinion a first class outfit and treat customers properly, there is no reason to use any other BMW dealership.

Service

Apart from an error on the booking date - this was fixed without a fuss - and everything was well managed, kept informed and the video after was helpful.

Service

Customer focused

Service

The person in the service department took completely ownership of the job, and any questions were looked into in full.

Service

car was picked up and returned as indicated

Service

Routine service did not check oil levels and the low level warning light came on during my drive home from the garage. Had to revisit to have it looked at again which was fine, but took time out of my day.

Service

Short 95 of my problems

Service

Car was in for 8 days. Martin kept me in touch with progress. Collection was easy and done by pleasant young lady who escorted me to car and gave it a final look over. whenever I pick up car it's always well cleaned. This time is was gleaming. Tks

Service

I had 2 issues. Replacement tonneau cover for boot promptly ordered when notified, albeit this is second failure! And keys reprogrammed, ok although had expected to be completed in 1 day but had to stay overnight!

Service

The problem we had has been solved.

Service

I had booked my car to be collected and brought back. This was very important to me and this service was appreciated. It felt good to drive afterwards and as if it had been serviced.

Service

Gone beyond expectations

Service

Easy to book a service when I needed it and the employees I came into contact with were pleasant a professional. An all round good experience.

Service

As above problem not fixed.

Service

delivery date was unclear and kept changing. Poor communication from the supply chain.

Sales

Steph who sorted our car was very helpful, very professional, knowledgeable and so friendly that you could feel you could ask her and phone her at any time to get an answer.

Sales

The guy was so helpful in every way.

Sales

We only went in to Fairfield to get some ideas for a new Car but Chris Wilson who we dealt with was so patient with us and took us through lots of different options for our budget. We were kept well updated while waiting for delivery.

Sales

everything was on time and explained in a easy to understand way. You were not pushed into anything had time to think and make a your mind up.

Sales

No Complaints -Look forward to buying my next BMW in a couple of years??!

Sales

very helpful and explained everything to us setting up our bluetooth etc

Sales

Would have been a higher score but didn't feel special. My advice is always offer your customers a drink and make it for them. Making my own cup of tea was a bit disappointing. My car was also outside. Should have been inside with a cover on it...

Sales

Process easy Kept up to date

Sales

Perfect experience from start to end. So much better than either Mercedes or Audi whom we had also been to.

Sales

Casey made everything so easy

Sales

Amazing staff and service

Sales

Hard to fault

Sales

No problems at all.

Sales

From the moment I arrived to completion of the sale everything ran very smoothly. There was a change of sales executive after I started the process, but the transfer to a new individual was seamless. Everything possible was done to secure the sale.

Sales

Stephanie Henderson was very patient and thorough, highly recommend

Sales

as above, but in addition the Salesman Casey Lyons was really good