MOT carried out well in time and car jetwashed and reviewed
Very friendly and helpful staff
Quick and easy service for my car, helpful Staff.
Very helpful & professional
Really appreciate the video on my service.
From arranging the appointment to collecting my vehicle everything was very organised
The staff were very friendly , helpful and technically competent. The work was carried out very satisfactory.
Car was in and out for an MOT and rushed through as we had our children waiting with us. Much appreciated!
All problems and service carried out to a very high standard
At Fairfield, it is always 1st class. When you first step into the showroom, a buzz of excitement takes over. With the " Happy atmosphere " and welcome its always good to go there.
Kirsty was great. Kept me informed through the whole process.
Very professional service. Knowledgeable and helpful team.
I was not at the garage but more than happy with phone calls and video.
Whilst we waited, we were treated very well and made to feel comfortable as we are both disabled. They even brough teas and biscuits to us and asked if we would like another a little time later or if there is anything we would like. Cleaned car too!
Made to feel special and treated as individual not a number
Very good from start to finish
the care taken by the team
Personal service at reception plus car valet
Can find fault with them.
They did what I asked them to do without any fuss, and helpful too.
Excellent MOT service from Brian and David in the service team. Thank you
Very, very professional and helpful from reception all the way to the technician/mechanic.Immacculate showroom, spotless everywhere Toilets cleaner than 5* hotels in London.
Good customer service from drop off to pickup, good communication and the video is a nice touch
Brian Copper calls me to update me whilst the vehicle is in the workshop .If something requires changing he will explain .
Been with them for years ....never let me down
Great feedback on vehicle status
Very good. Didn't give a 5 as my idrive wasn't updated post recall, although this was resolved easily and remotely following a single phone call
Excellent and flawless. Car looks and drives super like new.
I knew before I arrived what to expect and how much it would cost.
Arranged to have car picked up and delivered back the following day but got it back the same day, excellent.
All staff were friendly and helpful. The service advisor's customer service skills were amazing! I was very impressed at the standards.
My experience was stress and hassle free
Been with Fairfield for years have 2 cars with them Never let me down
Excellent - car flagged up it wanted an oil change - phoned Fairfield and booked the car in.
Can't find anything to fault
Again service reception letting me know about work carried out and video from machanic
Car was serviced on time everything clearly and professionally explained.
All went very smoothly! No pressure.
In collection of car, everything that had been done was well explained
All information given. Updates throughout the day. Good service
My visit was overseen by Lynette Smith, she was able to answer my questions and I left my car confident it was in good hands.
No problem dropping the car off, I was kept informed and collected the car on time.
Very efficient and accurate.
Very good service and communication.
Fairfield has continually provided good service for 25 years I have known them
Service completed on time , hospitality drinks and snacks provided
easy to deal with, everyone was polite, appropriate covid considerations given and precautions employed
Faultless and helpful.Good advice given.
Prompt response to my questions. No time left to clean the car but David Luckin arranged a separate visit to have the cleaning done at a later date. Cleaning was to a very high standard.
The process was very smooth and the representative who dealt with me was very polite and professional
Great people who keep you informed Works completed early and managed to collect car earlier than arranged
Done a good service thanks
Usual professional service from Fairfield, covid arrangements haven't changed that.
Very happy with my car being serviced however going the extra mile and washing my car makes all the difference. Also the video of the inspection is very satisfying.
Fast lane service was quick and easy
Works carried out as detailed when dropped off. All done in a timely manner
The customer advisor was great at her job which made it a pleasant experience
Efficient and welcoming and friendly.
Everything done exactly as expected. Talked through the process and kept updated.
The recall part was replaced and video of service was helpful to understand anything else which needed more work on! Wheels also cleaned , all carried out to a high standard.
Cleanliness and efficiency
Everything was well planned and executed and the Service manager (David Luckin) was very helpful, listening to my explanation of the points I wanted to be covered during the day. David contacted me by phone to explain and price the additional work.
You carried out the work required, nothing else to say.
Prompt and efficient service
Did exactly what they said they would do and fixed a tricky problem.
Video was sent showing the works needed.
Everyone I have spoken to are helpful and the vehicle was clean and tidy when returned.
Expect the charge for collect and return to be abolished, when COVID is over. it was standard service for twenty years, I trust it will go back to that.
Clear understanding of what was going on and great communication throughout
Everything is done to the highest standards
Free replacement parts following recall.
The staff are absolutely amazing
We really like the video of our car - nice touch! And the car was valeted to 'brand new' appearance
An overall good experience.
Willing to negotiate delivery date when car arrived much earlier than expected. Jay Singh very efficient and friendly. Made the whole experience pleasant and effortless.
Great service - best ever
Overall very happy with our experience. Ordering the car was made easy. Fraser kept us constantly informed and updated about where the car was in the process of being made. The handover was as smooth as it could be with all the info to share!
I was so pleased with service this is my second car . Jay Singh served me both times. He was professional and considerate. Always updating with progress. Kept me informed all the way which lessened any anxiety a customer would have
From the test drive to getting delivery of the car l was updated all the way and found the salesman, Fraser, very helpful
Everything ran smoothly and as always sales staff knowledgable and friendly
The service was great, Sofian made it perfect for me abs I love my new car
The BMW centre Fairfield were efficient and very helpful throughout the purchase, including part exchange of previous vehicle
Part exchange was easy. Handover was superb even with COVID. Also slight pressure on the day but Chris was professional as always throughout and made everything very easy
Jay was extremely helpful our visit.. took us through the options until we knew exactly what we were looking for..
I have bought my last two BMWs from Fairfield BMW and Jay while servicing for all of my previous cars has been carried out by them. I find dealing with the dealership a pleasant experience, and communication is excellent.
I have bought a number of cars from Fairfield previously and Steve kept the very high standard that I have always experienced
Very good personal attention
i have dealt with Fairfield for many years and the quality and stndard of service has continued to be of the highest level
the salesman was polite and knowledgeable
Fairfield
Leigh-on-sea
