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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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Pre-order the new BMW iX3 Premier Edition

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The BMW X Range. Lead without compromise.

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WE ARE OPEN. FOCUSED ON YOUR WELLBEING.

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BMW Owner's Guide: Maintaining Your BMW.

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Fairfield Company Statement Update

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COVID-19 Fraudulent Text Messages

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Fairfield MOT Statement

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Fairfield COVID-19 Statement

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COVID-19 Statement

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FAIRFIELD WIN: ‘Independent BMW Retailer of the Year’

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Downtime of Telephony System

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Raising MOney for MOvemeber

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Fairfield supports Leigh Ramblers F.C. Youth

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Fairfield's Penalty Shootout Challenge at Southend United.

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BREXIT PRICE PROTECTION

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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Business Partnership

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Ross Wayland

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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BMW M.

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Explore the dealership

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Adela Mihalcova

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Emma Coote

Customer Experience Manager

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Joe Nicholls

Service Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Garage experience was not to bad.

Service

Fantastic Covid-19 measure in place made me feel safe.

Service

Fairfield Garage did exactly what was required on the car.

Service

Under the circumstances with the pandemic the work was carried out efficiently and to my complete satisfaction

Service

Very efficient. Kept to time slots and informed me when vehicle was ready for collection.

Service

This would have been 5* but delay due to issue with air con refil machine meant 1.5 hour drop off and wait was 2.5 hours.

Service

Very courteous and very efficient during booking. initial overcharge for the replacement tyres was rectified quite quickly.

Service

Professional and courteous treatment

Service

Professional, efficient, courteous, and COVID-19 effective safety measures. Courtesy car made available. Dashboard rattle on M4 diagnosed and rectified under warranty...no quibble!

Service

Work completed on time and car returned spotlessly clean.

Service

Work was carried out as expected and was easy to arrange

Service

Smooth and easy and great communication from service desk.

Service

customer service from adam rowswell was outstanding/ excellent as it always is from him. he is customer facing, effiicient and dedicated. mr rowswell is a credit to any organisation he works for.

Service

Service and MOT carried out quickly and professionally whilst I waited in comfortable surroundings. Car had also been cleaned when I got back to it.

Service

Even offered a complementary valet service

Service

Despite difficult times with Covid my car problem was corrected on time and free of charge with loan I3 for the day

Service

Throughout the years Michael Whiten has always gone the extra mile to look after me.

Service

Felt confident in service and Covid arrangements

Service

I was kept informed throughout. The video was great too. And my car was picked up and delivered very quickly.

Service

Car goes in for an exhaust product recall, come out with another issue- high engine oil warning so has to go in again. Garage checked the oil level and reset false the warning without charge.

Service

As above

Service

Convenience, Professionalism, Personal attention of the service adviser,

Service

Friendly staff

Service

The service team are amazing, super friendly and helpful. My liaison, Olga was excellent and kept me informed, updated and gave my all the details around the works carried out on my car.

Service

Done exactly what was expected

Service

Due to COVID restrictions, Fairfield still managed to deliver an excellent friendly service.

Service

These are strange times but I felt confident Fairfield were doing their utmost to keep their customers and staff safe. Car was serviced on time the whole process took about 90 minutes.

Service

Very friendly reception, good communication with service advisor and advice from service staff. Car returned in advance of estimated time. Also, in these Covid times, precautions etc first class.

Service

I had a problem with the "exhaust gas recirculating valve" which was resolved in a day while I was loaned an I3. All without charge.

Service

All service work carried out, including mot with no problems.

Service

Excellent service

Service

Matt and Stuart were very knowledgeable about the parts i needed fitting and took care of everything

Service

Friendly staff, issue with my car dealt with and I was updated along the way.

Service

Very pleasant, friendly and competent service, particularly having regard to current difficulties due to the current pandemic.

Service

Social distancing felt safe, good prompt attention, speedy service.

Service

As always, kind and courteous service and a job well done

Service

Was told all about the work to be carried out and then I asked to pick the car up the following day was no problem for the garage

Service

Solved the issue.

Service

Simple check in, video of service and return of vehicle at time requested.

Service

I have been more than happy with the assistance from the staff especially at these dificult times.

Service

Excellent service. Great staff. Friendly!

Service

All work carried out on time and easy booking

Service

Can not fault the actual service and the overall showroom experience in these difficult times

Service

This was for a safety recall which was done with no issues at all. From dropping the car off to picking it up, it was seamless.

Service

Friendly and efficient service representative

Service

I was listened to and all my concerns were rectified and I am a very happy lady.

Service

Price was as quoted, service was quick and efficient. Personnel were very helpful. I asked for someone to see if they could refit a headrest for me while servicing (I supplied part), this was done for me at no extra cost

Service

Clean service

Service

Everyone is very helpful

Service

Very professional from start to finish All procedures for Covid clearly being adhered to by all staff

Service

Informed and responsive at all times

Service

Despite covid19 the service was well organised and easy to manage.

Service

I was advised throughout by your staff regarding the works.

Service

Even in these trying times a schedule was adhered to.

Service

great staff

Service

Fast efficient and friendly.

Service

The Fairfield BMW team is always smart and professional with a clear customer focus. The service was carried out efficiently and the inspection video, billing sheet and service summary sheet give clear details of work undertaken and recommended.

Service

I had some badges replaced under warranty and it was done hassle free

Service

It was so smooth and most importantly quick, which was perfect for us.

Sales

Nice people to do business with

Sales

Staff were very helpful throughout to ensure my experience was good (even despite the coronavirus restrictions)

Sales

I walked in on pick up day and Jeremy said hello mr gerreli happy birthday. My kids loved the whole experience it was more than just picking a car up

Sales

Difficult times with COVID-19 but still an excellent experience with Jeremy Allen organising the sale and delivery very well

Sales

Staff very polite and knowledgable

Sales

Car was everything promised and delivered quickly

Sales

Craig dealt with my vehicle change and maintained good communication throughout

Sales

Friendly staff, very helpfull, take you through every step, excellent customer service.

Sales

Charming and efficient sales team at a very difficult time (covid-19)

Sales

Extremely satisfied

Sales

Everything went smoothly. Every query I had was handled promptly and professionally. Just an excellent experience.

Sales

Sales team were amazing, due to COVID 19 had to wait a while for car to arrive

Sales

A special thanks to Paul Gowers for the initial sale. Paul was extremely acknowledgeable and helpful in choosing the right model and extras. A special thanks to Sofiane Khelfa for the quick closing and completion of the sale. Very happy overall.