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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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The New BMW 3 Series & BMW Z4 Launch Event

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Fairfield Annual SALE Event

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Winter Sale Event

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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BMW i8 Roadster

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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Impress with the new BMW Shadow Edition

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Explore the dealership

Let us know your feedback.

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Emma Southey

Customer Loyalty Manager

Nicki Whiskin

Business Administrator

Adrian Rogers

Retail Manager

Steve Pudney

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Greg Dunning

Retail Consultant

Paul Gowers

Retail Consultant

Chris Wilson

Retail Consultant

Craig Brooks

Retail Consultant

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Courtesy car provided and was better than originally expected which is a nice surprise. Also a good way to experience other vehicles in the range and more likely to make me stay with you as a customer in the future.

Service

Staff great, very nice, I came in at 10am for a MOT and told on the phone no booking time, wasnt told how long it could be,sat in the showroom ALL DAY, left at 3-4 to be told I could of gone somewhere and would of rang when ready so wasted day for me

Service

car went in on time and came out on time lovely and clean. and the free coffees go down well too.

Service

Matter was dealt with. With no issues

Service

The staff at Fairfield BMW go above and beyond to make you comfortable while you wait.

Service

Competent efficient and polite staff

Service

The Service Department listened to my comments about the problem and kept me updated.

Service

They are always efficient polite and I like there coffee!!

Service

Did service within 90 mins and charged what I was aware of

Service

Not transparent with costs.

Service

I requested a quotation from 2 different service personnel to supply and fit a dash cam and BMW foot lights - over a week on and still nothing and my guess is I will never get the quote unless I chase it.

Service

Always offer a reliable service and great customer service

Service

All ways letting you know what's happening with your car and trying to get the best for you

Service

Received a call to say rear brake pads needed changing, queried how the rears could be worn and yet fronts were ok - was told they had been checked and were fine until next service. Subsequently found these also very worn

Service

My car went in for a MOT there was no problems and the car came back looking like new.

Service

I cancelled by booking, I was not happy at the time I had to wait for an appointment and made alternative arrangements

Service

Friendly staff who explained exactly what was to be done. Treated you with respect making you feel welcome.

Service

Only thing was I asked who collect the car about looking at something and nothing was done or mentioned

Service

Brian was very good at explaining the service and following it up. Provided good advice too.

Service

I purposely picked a specific day so that I could receive a courtesy car whilst BMW resolved the recall issue, however upon arrival there was no pre booked car and after 20 minutes waiting around making me late for work i was told I wouldn't get one

Service

The gentleman who dealt with me was polite and understanding and really knew his stuff

Service

very pleased

Service

You offer a fast track service for vehicles which means I don't need to take a whole day off work or borrow one of your loan vehicles. I was there and back within 2 hours or so. Very happy. Allowed me to get so much done at home etc.

Service

Friendly, reliable & efficent - transparent throughout the whole process - staff went above and beyond to make the process as easy as possible for me

Service

As above, my minor issue was solved without issue.

Service

Fast and efficient

Service

Service experience led to no issues. All went smoothly.

Service

All customer needs met and exceeded . From car park to reception to service , customer journey is always for me delivered by all .

Service

The service manager did his very best to sort out my ongoing problems, hampered by the dreadful BMW build quality

Service

My car was delivered in a clean way and I highly appreciated the call back on this car which was at management discretion

Service

Good service provided

Service

When trying to speak to someone before booking my car in for a service and trying to speak to someone about progress on the day, on both occasions there was nobody available to talk to me and both occasions nobody called back.

Service

Problems not rectified and have had to come in again .... being self employed this costs me money!

Service

Took 2hrs 40mins for fast track plus wash with no interim update or video. I went to desk to enquire and 'just doing paperwork' !

Service

Excellent as always but minus 1 star for the usual long wait.

Service

The man that helped me through the process I can't remember his name, was extremely helpful and rang me everyday to keep me in the loop, he always asked me if he could have my car another day and if there was anything he could do to help me!

Service

I had to spend far to long there with my young son unexpectedly, tea and coffee machine broken.

Service

Were able to sort out the problem and provide a courtesy car at short notice.

Service

Chris was extremely helpful and willing to sort any issues I had.

Service

Very helpful efficient, nice surroundings while waiting

Service

Prompt, friendly and thorough

Service

Would have been full marks if had a replacement vehicle whilst in

Service

My 5 Series Hybrid displayed a red warning message saying "pull over and proceed to your nearest BMW dealership" I contacted Fairfield who initially told me they could not do the necessary repairs for 5 weeks, subsequently reduced to 15 days (cancell

Service

I couldn't get the car to you so it was collected when convenient and dropped home too, earlier than I thought. I was kept informed with everything that was happening and d they sorted out a couple of minor problems For me too

Service

See above. They're just as bad as every other BMW dealer I've dealt with.

Service

Completed steering recall and service, and vehicle was ready for collection by mid afternoon.

Service

Excellent service again from Fairfield

Service

My only gripe was that in between dropping off my car & completion of it's first service, the screen washer filter had co-incidentally become clogged up & stopped working. However, after discussion this was replaced FOC, so OK in the end thank you.

Service

All work done as requested

Service

Came back with same problem it went in with.

Service

I had a problem with the car that should of been dealt with under warranty.. which was the reason my car was in for, they ignored me and didn't fix the problem, now I'm having to go back again, it seems they just looking for ways to charge customers

Service

my spectacles were in the car when collected but were not when returned.

Service

Took more than twenty minutes before keys were taken off me. Had to sit watching salesmen bickering with each other on showroom floor.

Service

This visit to the garage was for a recall on our series 3 M sport. The letter, explaining the recall, arrived at the end November/beginning of December but we couldn't book a spot to have it fixed until mid January!

Service

courtesy car was not available for some weeks which was a little more hassle but in general very satisfied (service and cost).

Service

Efficient / hospitable and value for money

Service

Waited a long time to be served, also fault was not diagnosed correctly.

Service

The fix wasn't successful.

Service

I am convinced that when renewing vacuum hoses something went wrong. As since this work engine now stutters and tach flutters also the fuel usage indicator moves and the engine shakes. Whatever happened has resulted in the car being worth less.

Service

after getting it back from a service now have an oil leak

Service

As described at time of booking. Cost as estimated

Service

Was met with friendly staff, nothing to much trouble.

Service

I have never been disappointed with any servicing I have had on my cars.

Service

Excellent service

Service

Used collection and delivery service provided

Service

Everything ran smoothly with no issues.

Service

Had a manufacturing fault that was handled professionally with little involvement from myself

Service

cannot be faulted

Service

No one available to clean the car

Service

Car was booked in for a service on a Saturday. I received a call on the Friday to ask if I could bring it in that day as you were short staffed on the Saturday. I done this and collected the car on Saturday and waited over half hour to be seen to.

Service

Excellent service given

Service

Phoned up 8am to inform of a break pedal problem thay told me to bring the car down to have there mecs to investigate,although thay could not find what was the problem at this stage thay still managed to fit the car in,even tho there day was busy.

Service

Issue has been resolved with a software update.

Service

Service is great, individuals are efficient and polite, the only downside was a long wait.

Service

Helpful staff and good service but equally disappointed by online booking and inaccuracy of information on the website.

Service

Easy to book in and out, telephone call explained issue had been resolved

Service

Oil marks on near side passager inside door handle and already the rear camera has detached.

Service

All works carried out with no issues.

Service

Would be 5 stars but the price was too expensive. It was the same for all Bmw dealers though.

Service

Service was all good but after the courtesy wash, there was water on the seats inside. Quite obvious when you opened the doors so a few seconds could have been used to clean up. Internal vacuum could have been done a bit better too.

Service

My visit was only for a MOT

Service

Regular communication and updates and ability to use courtesy car at a price

Service

When i phoned up ,that my car couldn't be booked in till the end of January and was told to ring BMW assist ,which can sort of understand ,as i know people have they cars booked in,but mine had gone into limp mode! then had to wait 30min for my keys!

Service

Car was serviced and cleaned within the timescales given. There was a comfortable area to sit and wait and a good range of refreshments.

Service

I had previously reported a problem with the car washer fluid resevoir leak during the warranty period and was told it was normal even after an inspection. At the recent service it was listed as a problem. Obviously wasn't a normal occurrence.

Service

I was kept informed about the progress of my vehicle from start to finish.

Sales

Mr Casey Lyons is an excellent sales executive. He is knowledgeable, warm and friendly, again any questions were dealt with immediately.

Sales

Excellent service from the salesman and the attention to detail and friendly attitude from all at Fairfield

Sales

As mentioned in question 1 I need to sort out a problem from the purchase/order of my car that I got through the Motability Scheme, I requested 3 addition to upgrade the spec of the car but on driving home I noticed I only had 2 of the 3 extras.

Sales

I cannot praise them enough from the first day to the last so helpful I enjoyed the experience.

Sales

Once order was placed I was kept fully up to date on shipping and delivery timescale.

Sales

Car was delivered pretty much within a week, a lot quicker than i had anticipated. Casey again took a huge amount of time checking that we were happy with everything and also in going through how to work all the features that the new car has to offer

Sales

car came early which was a nice surprise and chris kept me up to date on everything

Sales

The staff were very helpful. The only issue we had was that although we had arranged a time for the handover the “genius” was not available to explain the car system to us although he had been booked to see us.

Sales

I had no problems

Sales

The time between purchasing and collecting the car was shorter than we thought!

Sales

The process from start to finish was very easy