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We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email email@example.com
- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.
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In these difficult times everything was handled very well.
Hannah King was very helpful and great service.
Good job and great service
Faultless personal service
Very professional. Carried out a vehicle check that I didn't even know they were going to do. Job carried out to my satisfaction.
Car booked in for safety recall work. Easy to book in, car picked up and returned. A nice touch to have a video of a health check.
Really very helpful. Great staff. Did the work under warranty. They had no issue that the Sytner had done all the previous warranty work. They had no issue that the leak was spotted by a private garage. I would definitely recommend Fairfield.
Fairfield did everything I asked of them, I even traveled further (3 other BMW dealers are closer!) and my first visit to them was superb. Olga Honcharuk was the service advisor who I dealt with and I couldn't fault her help and professionalism.
As always treated with respect and total professionalism.
I've been driving BMW's for over 20 years coming from London I always used Camden or Enfield to service my cars, first time using Fairfield and was pleasantly surprised how efficient and accommodating they were already recommended Fairfield Garage.
I would have no hesitation in recommending Fairfield BMW to anyone thinking about buying a BMW or to an existing owner requiring service.
Everything was explained about the service and MOT.
Everything completed satisfactorily
Give an account on your vehicle and inform you if work needs to be carried out
I only had an MOT test and it passed. Great.
Painless and convenient service
Efficient, courteous and thoughtful service at all times.
Because I'm satisfied
Dealt with my issue in a proffesional and curteous manner.
It was an easy and fast experience.
Booking process was fine and follow up good. Especially Hannah
Very pleased all round.
Work was completed ontime, car was valeted and health check completed
A very good dealership
Friendly, efficient service
Nothing was a problem, everyone friendly & helpful
Adella was so easy to deal with and sorced the car to the exact specification I asked for.
Top quality dealership with exceptional staff in all areas ...been with them for years
Jeremy Allen went above and beyond with the customer service experience. Nothing was too much trouble and I was made to feel like a truly valued customer. Its great service like this that keeps your competitors at bay.
Welcomed and dealt with very well despite all the Covid restrictions. was told when I booked no drinks etc were available so was able to take my own.
Excellent and super fast service, can't fault the service
Garage experience was not to bad.
Very efficient. Kept to time slots and informed me when vehicle was ready for collection.
Under the circumstances with the pandemic the work was carried out efficiently and to my complete satisfaction
Fairfield Garage did exactly what was required on the car.
Fantastic Covid-19 measure in place made me feel safe.
This would have been 5* but delay due to issue with air con refil machine meant 1.5 hour drop off and wait was 2.5 hours.
Very courteous and very efficient during booking. initial overcharge for the replacement tyres was rectified quite quickly.
Professional, efficient, courteous, and COVID-19 effective safety measures. Courtesy car made available. Dashboard rattle on M4 diagnosed and rectified under warranty...no quibble!
Professional and courteous treatment
Work completed on time and car returned spotlessly clean.
Work was carried out as expected and was easy to arrange
Smooth and easy and great communication from service desk.
customer service from adam rowswell was outstanding/ excellent as it always is from him. he is customer facing, effiicient and dedicated. mr rowswell is a credit to any organisation he works for.
Service and MOT carried out quickly and professionally whilst I waited in comfortable surroundings. Car had also been cleaned when I got back to it.
Even offered a complementary valet service
Despite difficult times with Covid my car problem was corrected on time and free of charge with loan I3 for the day
Throughout the years Michael Whiten has always gone the extra mile to look after me.
Felt confident in service and Covid arrangements
I was kept informed throughout. The video was great too. And my car was picked up and delivered very quickly.
Car goes in for an exhaust product recall, come out with another issue- high engine oil warning so has to go in again. Garage checked the oil level and reset false the warning without charge.
Convenience, Professionalism, Personal attention of the service adviser,
The service team are amazing, super friendly and helpful. My liaison, Olga was excellent and kept me informed, updated and gave my all the details around the works carried out on my car.
Done exactly what was expected
Due to COVID restrictions, Fairfield still managed to deliver an excellent friendly service.
These are strange times but I felt confident Fairfield were doing their utmost to keep their customers and staff safe. Car was serviced on time the whole process took about 90 minutes.
Very friendly reception, good communication with service advisor and advice from service staff. Car returned in advance of estimated time. Also, in these Covid times, precautions etc first class.
I had a problem with the "exhaust gas recirculating valve" which was resolved in a day while I was loaned an I3. All without charge.
All service work carried out, including mot with no problems.
Matt and Stuart were very knowledgeable about the parts i needed fitting and took care of everything
Friendly staff, issue with my car dealt with and I was updated along the way.
Very pleasant, friendly and competent service, particularly having regard to current difficulties due to the current pandemic.
Quick and clear communications throughout
Accommodating and flexible with my requirements and circumstances
Couldn't have asked for more from Steve Pudney I would highly recommend. Looking forward to dealing with him again on the G80 M3!!
Very informative and also followed up after I had recieved the vehicle to check all was ok.
Quick and easy nice company and staff
Very good service Sof was who we dealt with this time and he was very helpful
friendly polite and easy to deal with , simple and efficient finance process,
It can be quite complicated buying a car with the different options available, so it was good to have an expert guide and support your through the process.
Have to say a big thanks to Sof.! great asset to BMW and knows his stuff.! Many thanks for his help. Completely satisfied from start to finish.
Sourcing the exact car I requested and The communication provided in the entire purchase period was Impressive.
I was kept up to date throughout and If I had any questions Jay Singh came back to me straight away with an answer. When I collected my new car the process was very easy and during these difficult times was kept as safe as possible.
My sales rep was extremely flexible in making changes post order and kept me fully advised of progress throughout what was a difficult lockdown period too. The experience at the showroom was great and tools to bring your car to life on a big screen
There was a slight after delivery issue , the salesman and his manager could not have been more helpful
Car available earlier than expected and excellent customer service
THE SALESMAN DID NOT PUSH ME TO BUY ADDITIONAL INSURANCES I DID NOT WANT
It was so smooth and most importantly quick, which was perfect for us.
Nice people to do business with
Staff were very helpful throughout to ensure my experience was good (even despite the coronavirus restrictions)
I walked in on pick up day and Jeremy said hello mr gerreli happy birthday. My kids loved the whole experience it was more than just picking a car up
Difficult times with COVID-19 but still an excellent experience with Jeremy Allen organising the sale and delivery very well
Staff very polite and knowledgable
Car was everything promised and delivered quickly
Craig dealt with my vehicle change and maintained good communication throughout