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SINCE 1967 Fairfield began in 1967, establishing a Lotus Franchise based in Leigh-on-Sea in Essex. Six years on, in 1973 Fairfield chose to become exclusively a BMW Dealer. In 1981 Fairfield’s current Head of Business, Peter Dodson, joined the company as an Accounts Clerk and in 1986 Fairfield BMW relocated to Bellhouse Lane, Leigh on Sea. Also, within that year, Mike Styles the current owner of Fairfield was employed as the Sales Manager. In 1990, the Fairfield Bodyshop opened; a BMW approved accident repair centre. The original Fairfield MINI showroom was opened in 2001 and was one of the first standalone MINI operations in the Country. Fairfield moved to their current site located on Arterial Road, Leigh-on-Sea in 1997 and in 2000 Fairfield scooped a prestigious award by winning BMW Dealer of the Year. After extensive refurbishment at the BMW site in 2013, Fairfield opened the doors of its new state-of-the-art MINI Dealership, in 2015, located next door to BMW. Fairfield’s success over the years has seen them win numerous awards for both Brands, culminating in 2018 by being nominated for and winning: BMW Retail Sales Retailer of the Year, MINI Aftersales Retailer of the Year, MINI Sales Regional Retailer of the Year, BMW Independent Retailer of the Year in 2019 and Peter Dodson won Head of Business of the Year. Fairfield are extremely proud of the success they have had since the opening of their very first showroom in 1967 and now, as then, continue to be a family-owned and run business. Since 1967 Fairfield has offered the highest levels of service and expertise. We aim to provide a 5-star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do not hesitate to contact me. Peter Dodson Head of Business 01702 420111.
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I was updated at all points and my car repaired within a short timeframe.
I had nothing but polite communication and updates from the team on the phone and again in person when picking up my fixed vehicle.
The lady that helped me out was ten out of ten. She explained things, was efficient. There was no waiting. It all just worked and was easy.
Everything was as expected, all good
Initially told the car would be 2 days away but pleasantly surprised to have the car back same day
Always good feedback in terms of what's required now and in future.
1st class staff
Professional and fast service
Work completed as required, with no issues.
Everything completed when they said good communication again
good and courteous service throughout
This was a waiting appointment and was only 5 minutes longer than expected.
Good service & fixed problem in a timely manner
Excellent service always above and beyond. I know my car is good hands and all is carried out by professional staff. The cars are always run excellent after a service.
Dealt with Brian Cooper who is head and shoulders the best on service reception.
On both occasions my car has been dealt with by Fairfield, they have been extremely attentive, contacted with updates and provided good explanations of what has been done and why. All staff appear to be extremely polite
Kept informed of progress and always friendly.
In these trying times Company well organised.
David Lucking provided an efficient and friendly service. He was very clear on what was happening. Also I felt Covid secure at all times when dropping and picking up my car.
Well staffed, good service. Good awareness of Covid safety. Show you what they have done with the car by video.
Punctual, good communication, no surprises,
Had good service
The level of service provided was exceptional, even given the current operating restrictions due to COVID
Very quick repair under warranty and friendly informative staff.
Always a good service provided
Again very pleased how things were done in these uncertain times.
Always amazing service and they go above and beyond. Have been using Fairfield for years now and last year was a tough year the garage made sure I was a valued customer.
A great customer service
The level II service to my 318ti was carried out in conjunction with items previously communicated as needing replacement to my satisfaction. I like the advisories explained and demonstrated allowing me to prepare and budget for future maintenance.
I was in an impossible situation. BMW completely resolved my issues. How happy I am.
The fault was fixed.
The recall was checked and cleared to be ok.
Friendly and helpful staff
Fairfield BMW consistently provide good service with friendly efficient staff
The staff (David Luckin) who dealt with my car problem was most helpful and kind
I would've been completed satisfied if the service was completed on the same day as I had made arrangements to collect the car
Considering covid - its all laid out exceptionally well and clear to the general public you feel totally safe in the enviroment.
We always feel total confidence in BMW Fairfield that our car is serviced and MOTd in a professional manner.
Fantastic customer service
Problem diagnosed and fixed.
Good customer experience this time round .
I have been a Fairfield customer for 24 years and have always had exemplary service
Excellent standard of service as always
Service carried out efficiently and punctually
Quick efficient communication and prompt result
Chris Wilson in Sales, Olga - service advisor, James - Service Manager and Maria on reception, are all outstanding, a pleasure to deal with, and cannot do enough to help you have a fantastic customer experience.
Very pleasant staff and helpful.
Did what was required.
Straightforward and clear
The work that I asked to be completed was done as requested with no hidden extras.
Excellent service as always
excellent service from Jay in difficult circumstances with lockdowns, tiers, etc for Covid-19.
Good handover in difficult circumstances with Covid restrictions
Appointments always on time, felt safe in showroom during pandemic. Assured car had been sanitised before collection. Excellent sales person - nothing too much trouble and answered all my concerns.
Everything about the service was extremely efficient and very friendly
Sales people were very good given the issues with Covid
The staff were courteous and professional. Customer service was excellent.
Despite the problems associated with Covid, this did not impact on the buying or collection process as far as we the customer were concerned. No doubt BMW have had to seriously adapt their methods but it was done professionally and without fuss.
From the moment I ordered the car I was kept informed of how my car was progressing. Given the current problems with Covid this was very reassuring.
Delivered on time given and easy transactions
comprehensive detail from staff dealing with me.
Jay Singh was the consultant who dealt with the transaction and i could not have been more happy,he kept me fully in touch and it was a pleasure dealing with him
No issues at all
We found all the staff and the Sales Person very polite and courteous during the whole process
Jay Singh was very professional throughout. Knowledgeable and enthusiastic, and in discussing the finance offers, made a compelling case for me to switch to BMW.
Very professional and as helpful as possible in view of Covid
I completely trust Steve Pudney. He always provides me with a first class service and nothing is too much trouble for him.
Jay went out of his way and delivered the car to our house as it was a surprise for our son's birthday.
Week delay on delivery but in current circumstances to be expected. Kept inform all along the way though.
Great service: professional, helpful and attentive.
Made very easy by Jay. Was pleased to be treated in courteous and respectful manner throughout - that was very much appreciated. Given timely delivery updates. All great.
Sales advisor was extremely helpful and professional. Went above and beyond to make sure the whole purchase process was both enjoyable and went smoothly. Made me feel like a valued customer
Steve picked me up from my house and drove me to the centre to collect my car. I took the car on multiple test drives before purchasing and did not feel that I was being rushed at all.
Fantastic service, great deals and the best car sales team. Always looked after and the service is always above and beyond ! Chris Wilson is my go to for any new car I'm thinking of getting. Fraser did a fantastic job of handover to me and the reveal